What People are saying
LOST A LOT OF MONEY WITH THIS HOTEL
AlvaroAZCon 06/08/2017 00:33As some people bellow, I do not recommend this hotel. I have a huge problem with them and lost a lot of money.
I did my reservation by Booking. It was supposed to be from 15 July to 19 July. But I had a flight delay and I lost the check in time (until 11 pm). Of course it's not their fault, but me and my girlfriend had to find another hotel at 11:30 pm. Since I was in the new hotel, I sent to Amadeus an email explaining what happened and saying I'd like to do the check in on next day. For my surprise, I wake up with an email cancelling all my 3 days reservation! I called them and a rude employee said it was not their fault if I my flight had been late. He said I couldn't do the check in, neither take my money back.
So, I called Booking. They tried to help, but the hotel didn't allow us to use these 3 days we have paid (the Booking assistant said the hotel staff were very impolite about the question)! I was not asking the first day back, I just want to use the rest of the days that I had already paid!
This is my story. I do not recommed, and, just to you know, it's above a sex shop!
If you want a good hotel, with a good price and in the same region, I recommend the Domicil Hotel Berlin by Golden Tulip. Almost the same price and a really friendly staff!
Terrible experience
Ruta Gon 24/03/2017 17:58Terrible hotel, situated right above erotic cinema, sounds filtering in the hallway. Internet was not working in the room, safety deposit not working, TV not working, housekeeping left door unlocked. We got only 1 key, but needed two keys. Management did not ever respond to verbal- and written complaints, I waited 4 days before response, but never got any before check out. Worst experience ever!
Guests are not welcome
incrediblegeniuson 23/02/2017 11:46Staff - Very rude and insensitive staff at the reception.
Location - Right next to an adult store. But not an unsafe location as such.
Wifi - Doesn't work at all. Unless you are standing by the door! So if you plan to work and need wifi, this is not a place
Safe / Locker - It is listed as an amenity. But they've kept lockers that don't work.
Maintenance - Below average.
Others - Room lights were not working. They took abt 15 days to fix the light!!
DON'T STAY HERE
Kerry Son 06/12/2016 03:15After you get past the sex shop, you'll walk up 6 flights of stairs in an unlit stairway to reach the "lobby" where the "receptionist" will demand that you turn over your passport in order to get the keys to the room that you have prepaid for using a credit card. When you get into the dirty room, you'll find that you don't have wifi as advertised.
We were concerned for our personal safety and checked out of the room within an hour. We decided to sacrifice the cost of the room in favor of our personal safety. While we were waiting to check out, we got to hear another hotel guest arguing with the receptionist about the condition of the room and the property -- also to no avail. We plan to lodge a formal complaint through our credit card company.
Good location well connected but a room totally disconnected
Dominique Von 30/11/2016 09:24The hotel has a minimalist service but the room is clean and clear, the bathroom is working well with good hot water. But don't expect any extra. The black point is the internet connection which was totally deficient. In my room 304, it was impossible to connect at all. When going to the "lobby" at the 7 floor, it is a bit better but very slow. But the lobby closed at 23:00… When asking why it didn't work, we get an answer that "hotel is full" or "it is a gift, so no problem if not working...". The impression is that the manager doesn’t care. So they should not say there is wifi in the room.