Hotel Mughal Sheraton

What People are saying

Lovely interior arquitecture

Veloso1957on 31/08/2017 08:00

Lovely interior arquitecture. Very well situated very near from Tajmahal. Wonderful views of TajMahal from observatory point. Very dilligent staff and wonderful food. Very good breakfast. Lovely pool.

Great Hotel with Amazing Employees!

dswim19on 28/08/2017 14:49

My recent stay at the ITC Mughal Agra was exceptional. I stay at many hotels for business, and I don’t usually write reviews; however, due to the service I received at the ITC Mughal Agra, I felt compelled to write this review.

I was in Delhi for business with two other colleagues. We decided to go to Agra and see the Taj Mahal over the weekend. From the minute, I arrived at the hotel the service I received from the staff was exceptional. I was greeted by employees immediately after arriving that made me feel very comfortable, especially being a foreigner in a smaller Indian town.

All of the attendants at the front desk area were extremely pleasant and helpful. One attendant, Palak, quickly began to explain all of the hotel amenities (which are many, including a view of the Taj Mahal). Furthermore, she sat with each of us, helped us check-in, and set up our hotel WifFi connection to make sure we could do some work while at the hotel. She kindly brought us to our rooms and did a presentation on each of aspects of the room. She must have spent an hour with us just to make sure we felt comfortable with the hotel. You don’t even get this type of service at the Ritz or the Four Seasons!!!! Furthermore, we asked her for some restaurant recommendations outside the hotel so we could experience the local culture. She gave a few recommendations, but said that the hotel restaurant was something we should try. We did because it was convenient, and I have to say it was some of the best Indian food (I ordered the northern Indian food) I’ve had in India. All of the staff’s energy, enthusiasm for the guest’s stay went “above and beyond”. I almost just wanted to stay at the hotel and not go sightseeing!

On the next day, later in the day, we asked Palak to help us print out our flight itinerary as it is needed in India to get into airports. She again went ”above and beyond” by staying at the hotel after her shift, helping us in the Business Center. She genuinely cared about us and making sure we got everything we needed. I had to write this review because in this “day and age” you don’t find this type of personal attention and service anymore. ITC Mughal Agra is a place I’ll go back to, and it should recognize the tremendous service of Palak and all of its great employees

Excellent Hospitality once again!!

Dhirajkapooron 28/08/2017 13:41

We have always enjoyed our stay at ITC Mughal and this time was no different. What made things even better was that the Managers and staff remembered us from last time and that made us feel as if we were coming back home. Again the compliments should go to the Front Office manager Mr. Nadeem Khan and his team who took care of all our needs and made our stay very very comfortable. Our check in by Sidharth was a breeze and he also made an effort to escort us to our room and explain us things and that was kind of nice. The amenities in the room and the cake was a sweet gesture from the guys. The guest relation girl Shailja and Poornima had gifts, cards and flowers for the kids and that made the kids really feel special, happy and occupied. The guest relation girls had a treasure hunt book for the kids. This kept the kids occupied as they had to roam around the hotel to find the various things illustrated in the book. I thought that was a brilliant idea to keep the kids occupied by giving thm constructive assignments
We like the hotel so much that we stayed in all the time and had all our meals in the hotel. The in room dinning was prompt and the food served was nice and warm. Even in the restaurants the staff was very attentive and always had a smile. My daughter who has dietary needs was looked after very well by the manager Mr. Shashank Bhargava. He was kind enough to pack some fruits and water for her for our drive back.
Though the hotel is almost half a century old but it doesnt look its age once you enter. The public areas are spic and span and the rooms are well appointed. Our housekeeper Jagdish and Rameshwaram were very cordial and nice and kept our accommodation neat and clean through out our stay.
I would like to thank the whole team of ITC Mughal for making our stay so wonderfull and pleasant and also would like to congratulate them for doing such a stellar job

ITC courtesy all the way.

Guptaashishon 27/08/2017 16:13

Well this is our umpteenth visit and as refreshing as ever.

The hearty welcome, effective check-in and well appointed room.

My first appreciation is for Akshay Kara who doubles as F&B manager and Resident manager, who was warm enough to provide our group a dedicated Butler, Mr. Vector.

Now Vector is such a trained executive that we enjoy our stay so effortlessly that not only our needs are catered to but he walks an extra mile to block our tables for restaurant Peshawari. Thanks Vector.

Now Peshawari has not changed, the food remains perfect Mughlai and the service topnotch. Don't miss the family Naan and the opportunity to see it being made and the mutton Raan and Burraaaah kebab are just too perfect and may be the only few places you can get it right. The staff Sunil and the Captain were very perfect hosts.

Can't conclude without thanking Chef Sumit at Breakfast for the lovely bedmi poori and the care.

The property still maintains lovely gardens, two swimming pools and a well stocked bar. The spa remains as wonderful as ever and it is home as ever.

Will be back, thanks team Mugal Agra.

Excellent stay credit goes to Hemendra and siddharth

Mukul Jon 26/08/2017 09:06

Stay was very comfortable and the bathroom needs little renovation. The team at the front office was superb and was very energetic and checkout was taken by hemendra and he explained the bill correctly
Kudos to the team