This hotel had a great view by the sea, but service sucks. Customers were not valued, staff and the owner of the place were really rude. We are middle aged customers and used to customer oriented service. This place was not passengers waiting for replication for their money!
Terrible let down!
travellerH8397SPon 27/08/2017 19:13
First of all, the photos on the booking sites DO NOT match the reality of the situation. The hotel is very poorly maintained and simply dirty. However, this is not where the trouble ends. We booked the Presidential Suite which at the time was marketed as a two bedroom, living room and kitchen apartment, this however, was not the case. The room consisted of kitchen/living room, one bedroom and two beds on a corridor with no widows. To add on top of the subpar standard, the room was just not what we had paid for. After a very unpleasant conversation with the manager we managed to win back our money. We agreed to pay for one night, even though we did not stay there, and escaped the hotel! Bottom line is: the hotel is not what it pretends to be online! Don't be fooled.
La Rosa Sul NIGHTMARE. Worst hotel experence ever.
thesusangeorgeon 18/05/2017 16:36
Having chosen and paid in advance for a standard studio with pool and sea view, fleeced for extras including the use of the kitchette in the room!!! we were shown a shed on the car park. I was asked to prove my expectation of a view and I was able to show it in my full booking. Extreme rudeness followed. Receptionist said we should find another hotel as it was impossible for us to have the room Id booked, then he just left us sitting there. I searched him out and demanded an email offering full refund which he huffed and puffed over for half an hour. It was 7pm and we'd been driving all day and expected to be relaxing there for 2 nights.
Our vacation at La Rosa sul Mare hotel was great.
janechicago2017on 27/04/2017 23:20
Our vacation at La Rosa sul Mare hotel was great. The owner was really nice and very helpful. The first night, we came late from the airport and he called a local restaurant to make sure they will take our late reservation and wait for us before closing for the day. The hotel is about 15 minutes away from Syracuse center and that’s the beauty of that. There is a direct access to the sea and wonderful views from most of the terraces. Hotel has a beautiful garden which is an exception in the area. We felt very lucky spending our vacation in this hotel since other neighboring resorts were not as joyful as La Rosa sul Mare. Rooms have Eco Air Conditioner/Heating system so we needed to remember it automatically turns off after opening doors or windows. There was a local store nearby for convenience with food, alcohol, and other basic necessities. We hope we will come back to this place at least one more time.
Nicole Con 08/03/2017 16:52
This was by far the most awful Hotel experience Ive had. Unfortunately we read the bad reviews they have too late... We arrived around 7pm to the hotel after a long drive with our baby. The owner received us at the front door, made us unload the car and while my husband was in the bathroom he rushed me and made come dowstairs to his office. my baby was sleeping so i had to bring her with the car seat. he did not offer any help despite the fact that i was struggling to bring my baby in the car seat and my backpack down all those stairs. He asked for my passport and reservation and kept quiet and made a phone call... I then asked, the Hotel looks empty , are we the only ones here? he then said yes, actually we have a "water problem" and cant accommodate you. So this person had all my information, email and phone number and he waited for us to arrive to let us know he couldnt take us... He said expedia tried contacted you which was not true as my phone was working and active. He wanted to send us to a Hotel in the city in syracusa, I googled it and it was an awful looking Hotel which was much cheaper... my husband then came back from the bathroom and found out the problem so he wanted to get online and try to find a hotel quick for us to go, he asked for the WIFI password (he saw the network in the phone) and the owner said we dont have internet and then all of a sudden my husband didnt see the network, the owner turned it off!!! after asking multiple times to put is us in the phone with expedia, expedia sent us to another hotel which wasnt the one the owner choose. and by the way, the water was working, my husband didnt have any problems using it in the bathroom. Awful experience. be careful with them.
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La Rosa - INH 22770Neapolis; Via dei Diamanti,Syracuse,IT,Italy