What People are saying
VERY DISAPPOINTED
ray727carlisleon 17/06/2017 17:55My husband and I stayed at Laurels 3yrs ago for our honeymoon...We had a nice condo and had no issues at all..enjoyed our stay! We took our family back this year to stay and it was such a disappointment... I booked online back in April..Did lots of research on the different condos because there were six of us staying. I booked room 404 online, when we arrived they gave us keys for 602.. We took the keys (I was thinking that maybe I made a mistake and booked the wrong room) We take all of our luggge and groceries up to 602, only to find out when we get up there that it was a 2 bedroom (one bedroom having twin beds..My in laws could not sleep on twin beds) with no sleeper sofa. I go back down to the office and question the room, only to be told that they moved us because 404 had water and AC issues. So they knew that we had booked a 6 person room and tried to place us in a 4 person room. This obviously was a HUGE issue after we had traveled hours to get there. The lady at the front desk told us that she could get us a roll away bed from the hotel next door or refund our money. Neither was an option for us. So after trying to figure out what we were going to do, she tells us to go look at another room. We questioned this because 2 minutes prior she had no rooms available for 6 people, her answer to us was...she will cancel someone else's reservation. WOW! We didn't feel comfortable with this but had no other option at this point. We get in the room (204) and settled only to find out that there were ants in the master bedroom and bath, beds were terrible (felt like you were laying straight on the box springs), patio only had chairs for 2 people and glass was completely busted out of table and lock was broken on front door. Took our towels down early the next morning to get clean ones and was told to come back in 1hr to get towels.. went back a few hours later, they had no towels..wet back that evening and still no towels.. went back a fourth time and they were able to give us a couple towels (answer for why there were no towels...Maid was off that day) Got woke up multiple times because of people yelling and slamming doors. The people above us where soooo noisy..sounded like they were moving furniture constantly. Unfortunately as much as I wanted this to be our home away from home while visiting Gatlinburg.. We will NOT be staying there again!!
Lovely condo
Liz Bon 11/06/2017 03:31The price was excellent and it was a very clean condo. One of the cleanest I've stayed in. The pool was nice and clean. The kitchen is quite small so don't expect to cook great meals there, or bake. But it was fine for little dinners for my family. Very spacious bedroom. Not all the rooms have balconies. Front desk lady was lovely. Even got to see a huge black bear at the property one morning. If we return to Gatlinburg I will definitely stay here again. It's a short walk to town and you can easily drive to the park without driving thru the busy town. Highly recommended.
Fantastic place to stay
on 02/06/2017 20:48A great place to stay, just a short walk into town . The condo was very clean and the kitchen was well equipped and the beds very comfy. In the afternoon the pool is a nice sun trap. If we ever get the chance to come back to Gatlinburg it is the place we would stay again.
Mothers day weekend
896dwightmon 25/05/2017 23:16We stayed at the Laurel inn mothers day weekend had a great stay our condo had just been updated (room 402) the only drawback was no balcony. When we booked we assumed we were getting one but didnt. Check inn was quick and easy .The staff is very nice and helpful. The location is great within walking distance to everything but far enough away to be nice and quiet . We will definitely stay here again.
Great getaway
jackiegodlockon 13/05/2017 21:21If you are looking for more space than a hotel room with some of the comforts of home this is a great place. Very clean and filled with all the items needed for a convenient stay. The location is somewhat convenient to main Street and has decent view of the mountains.