- Mercure Hotel Remscheid
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Mercure Hotel Remscheid
Jaegerwald 4,Remscheid,DE,Germany
118 ReviewsProperty Location With a stay at Mercure Hotel Remscheid in Remscheid, you'll be in the suburbs and close to Remscheid Rathausplatz. This hotel is within the vicinity of Skulpturenpark Waldfrieden and University of Wuppertal. Rooms Make yourself at home in one of the 116 air-conditioned guestrooms. Satellite programming provides entertainment, and wired and wireless Internet access is available for a surcharge. Private bathrooms with showers feature makeup/shaving mirrors and hair dryers. Conveniences include direct-dial phones and clock radios, and you can also request rollaway/extra beds. Rec, Spa, Premium Amenities Make use of convenient amenities such as wireless Internet access (surcharge), shopping on site, and a fireplace in the lobby. Additional amenities include a television in the lobby and tour/ticket assistance. Dining Satisfy your appetite at the hotel's restaurant, which serves breakfast, lunch, and dinner, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Business, Other Amenities Featured amenities include a business center, an Internet point, and a computer station. Planning an event in Remscheid? This hotel has 2410 square feet (224 square meters) of space consisting of conference/meeting rooms and small meeting rooms.
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Hotel Details
Mercure Hotel Remscheid
Jaegerwald 4,Remscheid,DE,Germany 3 Star HotelGENERAL
Property Location With a stay at Mercure Hotel Remscheid in Remscheid, you'll be in the suburbs and close to Remscheid Rathausplatz. This hotel is within the vicinity of Skulpturenpark Waldfrieden and University of Wuppertal. Rooms Make yourself at home in one of the 116 air-conditioned guestrooms. Satellite programming provides entertainment, and wired and wireless Internet access is available for a surcharge. Private bathrooms with showers feature makeup/shaving mirrors and hair dryers. Conveniences include direct-dial phones and clock radios, and you can also request rollaway/extra beds. Rec, Spa, Premium Amenities Make use of convenient amenities such as wireless Internet access (surcharge), shopping on site, and a fireplace in the lobby. Additional amenities include a television in the lobby and tour/ticket assistance. Dining Satisfy your appetite at the hotel's restaurant, which serves breakfast, lunch, and dinner, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Business, Other Amenities Featured amenities include a business center, an Internet point, and a computer station. Planning an event in Remscheid? This hotel has 2410 square feet (224 square meters) of space consisting of conference/meeting rooms and small meeting rooms.
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Mercure Hotel Remscheid
Jaegerwald 4,Remscheid,DE,GermanyRating from 118 reviews
Sleep QualityRoomsService
ValueCleanlinessWhat People are saying
One of the worst 4-stars I've had. Not for LeAccor Club members at all.
74bartoszeon 09/05/2017 22:06Mercure Remschied. It wasn't my first time here. Quite nice hotel, great restaurant, tasty food and kind restaurant staff.
But reception experience was the worst I've ever had. Check-in was a disaster. I booked four rooms, and as platinum member asked for my privileges like upgrade, welcome drink etc. Receptionist gave me a key. But not to my room, even if I asked twice if it's mine. What else, she asked my staff to fulfill membership forms during check-in "to give them an access to my privileges" when I booked and paid all the stay there. She split my booking into four separate ones without informing me. One of my staff was given my room, my personal welcome letter and welcome gift. No excuses made.
But it wasn't the end. During checkout receptionist told me, that I've booked only one room, because the rest is visible as personal reservations made by my workers. I was waiting for 15 minutes to join four "separate" reservations into one again and to pay for all. No excuses. I've asked for customer relationship manager, but no answer, and noone came. Accor system calculated status points only for one room.
Disaster, when it came to customer experience and level of service. It makes no sense to become platinum member, if in four stars hotel in the middle of Germany front desk people shows you, how much they don't care about you. What a shame, guys.
Not recommend. Sorry.
Overpriced the first time and lousy service today
Gerhard Mon 31/01/2017 07:37May this is a frustrated post, but this hotel has no atmosphere and overpriced the first time i have a rate of 140EUR. Today the reception forgot to book my taxi I initiated one hour before.
Compare to my typical hotel I use in Remscheid-Villa Paulus- the Mercure is ages away. If you do not expect to much, yes you can stay. The rooms and bathrooms are small and clean. But if you look for a special experience for less! Then choose my favorite
Business Hotel near the Highway
EnricJon 18/11/2016 13:41This is an Accor Hotel so more or less according standarts, although from my point of view a little simpler than tipical Mercure. Hotel clean and serving a good breakfast (nothing spectacular but you have even Croissants). On first night I had some issue with the room (I was provided a different room than initially assigned)... but they were able to change it to a more confortable room. All in all average Hotel for a Business trip.
nice and clean
TomasTa77on 02/11/2016 09:34The hotel was nice for bussines travel.room was clean and nice.kitchen is open till 22.00.near to hotel is Mcdonalds also.Wifi is working well and it is free.Recommending for business trip.I was very satisfy and come back again.
Too strict not accepting my cancellation 48 hrs before
alfonsos297on 31/10/2016 11:13I informed that i had to cancel last night's reservation 48 hrs before,, it was the K show at dusseldorf and they sure could have booked it again but they did not listen to my request even when I asked 3 times for it. I come very often to remscheid but hotel Fischer is much more friendly....