Novotel Constantine

What People are saying

mixed experience

Ashok Kon 17/05/2017 07:47

The hotel is having only location advantage apart from that nothing was appreciable if we compare it to other novotel hotels. If you have time then better to go for hotels in new Constantine where good hotels are there and quality of the service is good.

Review

Mohamed Zon 10/05/2017 19:48

I regret to share my bad experience with staff at Novotel constantine on 06th of May 2017, I made my reservation by internet and already shared my visa card credentials but I was surprised at my arrival when they asked me to pay cash immediately else they don't give me the key !!! I was chocked because I was very tired from my trip and was expecting to make the check-in then payment will be done later , I'm a silver customer and was planning to have the gold status before end of July, they lost a serious customer and now I changed immediately to SPG/Marriott, at least they treated me like a king without be a member , I even make the check-in without payment, they only took my visa card number and I sign a paper, this is the customer care.

Any old Iron

Vidal Mon 24/11/2016 21:57

In terms of service, and with the exception of the chef, and breakfast, this is the worst hotel I have ever stayed in. The rooms are modern and clean, but the staff do not care to learn or understand English or French , which I find curious for an international hotel. Worse, the catering staff had a habit of i) telling you what you were going to have for dinner, ii) saying yes to whatever you asked for and then disappearing or forgetting. All "vegetarian" meals were served with either beef or chicken. I accept that sometimes a vegetarian option is not available, but I do not accept that meat dishes can be served as an alternative when a customer has expressly requested no meat.
This notwithstanding, they were generally offhand and either confrontational or ambivalent regarding service requests. I understand and accept that things get lost in translation, but I do not understand that this shouod include courtesy and / or a smile.
I attach the iron I requested from Room Service as an example of the service that presumably passes as normal in the hotel.
I'd forgotten my toothbrush and so asked for from reception.
They told me they did not do spare toothbrushes.
I later found a shop in the hotel that did indeed sell toothbrushes; the toothbrushes were locked in a glass cabinet. I asked to buy one, and the reception said they could not provide as they did not have the key

Bad experience

Claud Mon 25/07/2016 21:53

Very very bad, cheap and not clean buffet. Fruits in the buffet were drastically bad.
Room cleanliness is very bad.
I am surprised how accor hotel would accept this level in their Novotel.
It is the first time for me to write a review as i was moved with the unpleasant situation.

Not Novotel Standard

boosey_10on 08/01/2016 22:16

We were booked into this hotel by a tour company and it certainly was not up to the standard of this "Brand" in other parts of the world.On our first visit it took three requests to obtain towels but only two on the second visit.The rooms are very much in need of an upgrade if they intend to attract tourists and some staff training in basic service would not go astray.The buffet was adequate but the food cold.