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Royal Decameron Isle�o Hotel

Av. Col�n Calle 3ra N6-106, Sector Spratt Bight,San Andres,CO,Colombia
Check in 15:00
Check Out 15:00
Could be 5 points.. 390jensj on 17/08/2017 16:12 1334 Reviews
Av. Col�n Calle 3ra N6-106, Sector Spratt Bight,San Andres,CO,Colombia

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Hotel Details

Restaurant Swimming Pool Bar Travel Desk Laundry Currency Exchange Multilingual Parking Facility Shopping

Royal Decameron Isle�o Hotel

Av. Col�n Calle 3ra N6-106, Sector Spratt Bight,San Andres,CO,Colombia 3 Star Hotel
Check in 15:00
Check Out 15:00

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Royal Decameron Isle�o Hotel

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Royal Decameron Isle�o Hotel

Av. Col�n Calle 3ra N6-106, Sector Spratt Bight,San Andres,CO,Colombia
Ranked
#1 of 26 hotels in San Andres
Overall Rating 4Rating from 1334 reviews
Rating Summary LocationSleep QualityRoomsServiceValueCleanliness
Traveller Type business(18) couples(650) solo(18) family(318) friends(228)

What People are saying

Could be 5 points..

390jensjon 17/08/2017 16:12

We arrived at around 6 pm at the Hotel and were greeted by Libardo, he really made us feel WELCOME! Thank you Libardo. We had to wait another 20 mins which we did not mind since Libardo was very nice and helpful.. After the 20 mins we went back to see if the room was ready.. and it was. And Libardo even managed to upgrade us to a suite. Very nice touch. We were super happy about the way everything was going on the first day. The food was great in the restaurant taking under consideration that they have a lot of different tastes to satisfy. The next day I discovered dry cleaning so I thought I get my shirts washed and ironed, it is written on the form that everything handed in before 11am will be back the same day at 6pm. So I filled out the form, put the sign on the door that there is dry cleaning to pick up and went to the reception to inform them that we are leaving for the day and would be back in the evening. I did inform him as well that there was some clothes in the room for dry cleaning, he phoned Housekeeping while I was still at he reception desk. He told me everything will be taken care of. This was 8 am in the morning. When we arrived back at around 5pm, the sign for the dry cleaning was still at the door and the clothes were not picked up, the room was not done either... I was not so happy about that so I went down to the reception to speak to them, I got promised somebody will come the next day early in the morning to pick up the clothes and take care of it. So the next morning around 9 am I saw the cleaning lady and she promised me to make sure it is taking care of and took the clothes with her. We left for the day and came back again in the evening and guess what.. THE CLOTHES WERE NOT RETURNED!! A second day in a row?!?! My girlfriend who is fluent in Spanish went down to the reception and made clear that we are not happy with the service and that we are not paying for the laundry service. Today is day three and I still have not gotten any apologies from anyone and I STILL NOT HAVE MY CLOTHES BACK!! So this morning we went again to the reception and said we just want the clothes back even if they are not washed .. just give me my belongings back! So we will see this afternoon.. I guess I will not have them back.. we spoke in this matter to at least 4-5 people and not one seemed to be bothered or said at least sorry for the inconvenience they caused... This is the one on one in the service industry. The property itself is fantastic, the food is great but guest service is not even one star except for Mr. Libardo.
To the MANAGEMENT:

invest in your people and train them proper, as soon as somebody is opening such a nice hotel like you have with great guest service on San Andres, you will feel the decline of guests coming back to your Hotel.

Perfect place to stay in San Andres!

Mark Aon 17/08/2017 06:25

This was my second time staying at the Decameron Isleno. Although we had a few issues this time around it was still a great stay overall. The hotel is beautiful with great pools and easy beach access. This is definitely the hotel to stay at in San Andres!

GREAT PLACE

Christian Ron 14/08/2017 22:25

Nice hotel with a beautiful beach in front and great location. Nice clean room without being luxurious. Grea pools, jacuzzi, beatiful gardens. The buffets were very good and the food was kept hot and are varied. Great creole music by night. Great bar although some few members of the staff are not so friendly. The beach, just beautiful. It´s a great place that deserves to be visited twice or more.

The best Decameron hotel in the island

Jaime Pon 14/08/2017 18:00

We randomly choose this hotel out of the 5 the Decameron chain has in San Andres. Based in our judgment, we selected it and we are glad we didn't go wrong. Not only is a two minute ride from the airport (you can even walk to it) but also is the biggest of their hotels and is located right in front of the public beach. Our room was in a separate wing and oceanfront. The staff is helpful, but the waitresses in the Rasta restaurant could smile more. Sometimes they look intimidating, but they still serve you.
Internet is big downer, as connection is very limited, but free. Things don't improve anywhere else, as this is an issue affecting the entire island. Special thanks to our waiter every evening during our stay, Oscar. He was not only friendly and polite, he took care of us very well at dinner time. There is a adults only pool in a quiet area and we also went for a facial at the Zion spa (at extra cost). There is a gym near the spa with some cardio equipment and a couple of machines.

Amazing place!

Christian_Alejandroon 09/08/2017 16:12

Amazing view of the sea and pool
Amazing pool
Amazing bar service
Amazing nightly shows
Amazing food
Amazing weather
I dont know what else to add, you have to visit this place if possible choose the rooms including the sight of sea
Great place to visit!