What People are saying
Nothing special
henna-riikka k on 21/10/2017 15:13
This all inclusive was a bit of dissapointment. The ala carte reservation system was awful, you had to go make the reservation the same morning and it took forever. Almost seems like they do it as difficult as they can on purpose. Food was ok, the drinks not so good. Beach was beautiful but that's about it.
This was not very much fun, save your money!
Kris D on 09/08/2017 18:23
We traveled from the US for a wedding (the best part of our trip). We had never experienced an all inclusive so we had no preconceived ideas. This place was a disappointment. We paid for an ocean view room, I will attach a pic of our view. It was not. They could not move us, there were people knocking on our doors and children screaming down the halls all night and early morning hours. There are only 2 people on staff that speak English. If you want to eat at a sit down restaurant, you must make a reservation at 8 AM. I went down at 8 but we could not understand each other. They told me to wait until they got through 27 people before they would figure out how to communicate with me?!? Food is good all around, I was not disappointed at all in the food or drinks. However, I just felt like the service was over promised and under delivered. Went to the spa, with a brochure for a couples massage that clearly was $100. Our bill was $109. They said "no English" and they had a different brochure they were pointing at for $109. Then take all of the spa brochures that say $100 off the property? It was a beautiful place, but the service is lacking and it is very loud so be prepared. Super disappointed.
Holidays
craisydann on 11/06/2017 01:02
There are many excellent hotels in ecuador, among them there are "The Decameron Line", which are located near to the Ecuadorian coasts and one of them is in Ballenita, it is called " Royal Decameron Punta Centinela", this hotel is located 10 minutes from the Santa elena's bus terminal. It is a resort where you can relax and enjoy with your family because it has many services. The hotel is very big and it has different recreative places, such as: pools, disco, restaurants, parks, spa, gym and room shows. The place most used is the pool, it is near of the beach. These places are very chosen by many people because they are outdoor and people can relax their mind.This hotel is one of the most quoted beach of Ecuador, as it has all the comforts and services of high quality.
Miles away from being a luxurious all inclusive
Fernando S on 07/06/2017 19:58
You get there and already start paying for stuff you don't want. We went there with a time share and made us pay extra for other fees. Made us wait for the room for quite some time. We had to pay for the wifi, I'm sure I'll get an answer from management saying that wifi is available at the lobby, which is crazy, I've paid a lot less for hotels with wifi all over the building.
The highlight of the place are the activities available for people. The staff is very friendly and do try to keep everyone entertained. Rooms are very outdated, not really fancy. Pool area is good, although I was surprised they do not have a sauna. There are a lot of things that are extra (massages/and spa) and things that were not available (kayaking).
Food was alright but I was hoping for a more Ecuadorian selection. Barely any grill and their "themes" were followed very loosely. However, the food that was available was good.
All in all, good hotel, bad resort.
VACATIONS
mspinelli218 on 24/04/2017 15:08
Very good place, Maria Paula in the welfare of maravilla and i recomend you to ask for her because she can speak inglish, thank you she us very easy everything
And as an observation for the hotel should have more people who speak English