The hotel is a beautiful old building which has been well maintained. The rooms are very nice - extremely comfortable beds, great ensuites and very clean. However, do not take rooms 14 or 15 on a night when the kitchen is open!! Extremely noisy as they are directly above an open corridor and the noise travels straight up the stairs. When we mentioned this to staff in the afternoon there was a very cold response, a stunning lack of sympathy, and we were made to feel that we were making a fuss or making it up. Despite the very comfortable place I wouldn't come again because of the service. Reading the other reviews poor service does come through as a bit of a theme. It's a shame as with the right attitude this place could be fantastic. If we had been in different rooms and hadn't had cause to interact with the staff we doubtless would have given four or five stars.
Grand hotel superbly updated
Peter Lon 10/06/2017 11:45
This is a highlight of our trip so far. Beautifully updated in the old style decor, but our room was totally updated with updated bathroom. The dining was excellent with staff that wanted to make your stay very memorable by their attention to service. Great location in the middle of town Highly recommend, the only problem was no parking (but plenty of street parking I was assured is safe), lack of free wifi and no Foxtel access.
Great spot to stay
RAF27Ton 30/05/2017 02:30
The exchange is in a very quite area but close to many sites of interest. The staff are outstanding all ways happy and pleased to help. The rooms good and the restaurant had lots of Art Deco atmosphere, food was good but foe me the outstanding area was the hole in the wall coffee outlet. I love to go for a walk early in the morning at sunup. Being able to get a coffee there to take was bliss. There were six of us and all felt the same way.
Restaurant service abysmal
Penny Son 12/05/2017 22:57
Nice hotel: terrible restaurant service. Had a two hour wait for dinner. Our tour group of 22 people was the only group in the restaurant, so don't understand the delay. Aside from that, it is a good hotel with spacious rooms. There are no lifts, but staff were happy to help with bags.
Lovely Art Deco well maintained
gcstrataon 05/05/2017 09:34
It was a real pleasure to stay at a well maintained, clean and carefully preserved art deco pub in Broken Hill. we had a smaller room facing an internal light well- so next time I would definitely go for a room onto the balcony. This building is in great shape and is being carefully maintained and run by an efficient and considerate staff. Recommended.