What People are saying

Deceptive advertising

maxgrant8on 27/05/2017 07:17

So many deceptions at the hotel. It does not look anyway as shown on booking.com. This resort advertised airport pickup so when i arrived at airport i spent over 1 hour calling and no one picked up and i could not leave a message because the mailbox was full. I decided to take a taxi to the hotel. When i arrived at the hotel I was told that they do not accept Amex even it is advertised as accepting Amex. I paid cash and they did not have change so I told them that i will use the change for their taxi to take me to the airport the next day and therefore I arranged my airport transfer time at check in because i was only staying one night. Got to the room and the AC was not working so i had to move to another room. It is not all inclusive as advertised. Wifi is not available in room as advertised, When i could not connect to wifi i went back to the front desk and was told that the wifi does not work in my room and that i have to use wifi in the lobby. For breakfast i had to wait over 1 hour and was told that they were waiting on the tea to come and it was not worth the wait, terrible food. i requested a departure at 10:30 am so I went down to the lobby at 10:20 I found out that the driver for the taxi had to leave with other guests and that he would soon be back. at 11 am he still had not returned and I was upset because i had already paid for my airport transfer and concerned about missing my flight.
They decided to stop a taxi on the highway to take me to the airport. The owner (Oliver i think is his name) refused to pay the taxi nor refund my airport transfer cash that i paid with my change at checkin, he kept saying that the driver will be there in 5 mins which turned into 15 minutes. The owner was so rude that even the taxi driver had to curse him out for wasting his time. i decided to pay the taxi so that i do not miss my flight. Do not stay here. Terrible service and deceptive advertising. My friends who were planning to stay longer checked out right after I left.

Great Food and Friendly Staff

Amanda Non 02/05/2017 21:47

My boyfriend and I had a great experience here. We booked through Airbnb and had no issues. The breakfast was included and it was AMAZING. Lunch/Dinner was available for purchase and it was equally as delicious. It is a bit far from the "touristy" spots like Margaritaville and Hip Strip but in our opinion it was well worth the money. Our a/c worked flawlessly and our room was cozy and cleaned regularly. On the days that we did not have transportation arranged, they helped us to secure it.

Stay away at all costs

Sannetta Bon 10/03/2017 22:46

Please people don't waste your time ,money and energy here
Me and my family we booked a three nights stay here we only stay one .the hotel is not as it seems in the photo on the Internet .Firstly the name is different , the health inspection certificate has expired since 2016 , the rooms we had they were proper filty . Dirty bathroom with no shower curtain or bath towels or bath mat , no bins in bathroom,blankets and duvet in the cupboard in the bedroom on the floor , dust and dirt everywhere , dirty tissue on the floor , outdated tv , wires hanging everywhere ,torn up bed, not to mention we waited over two hours for our breakfast .the staff were not friendly they all look unhappy , kitchen staff don't wear proper attire with there long hair down and nails yet they were serving food , also from our room we could hear staff in the kitchen talking bad about guest.I could go on and on but let me stop here with a few photos for you the viewers to look at .

What A Surprise!!!!!

Sahellian Mon 27/02/2017 21:47

Royal Reef Hotel! now Reggae Reef Hotel. Where do I begin? Hmmm...Firstly, this is NOT a hotel! It is more of a guest house. The pictures and descriptions online are very misleading. It is quaint and clean but doesn't offer much.
There is Wi-Fi available. The bedrooms are basic, simply decorated and have a small cable tv, a/c, chest, hot-water, but there is no iron, you'll have to borrow one from the front office and the room needs better lighting.
The staff is polite, jovial and helpful!
Breakfast is included in your stay and is quite tasty. Their Bar however needs upgrading, it's not inviting and neither are the drinks.
There are 2 pools of which one needs cleaning and also a hot tub. The beach is small but the water is indeed beautiful!
Overall if you're just looking for a reasonable priced place to stay while you see the sights in Jamaica, this is the place. However, with more effort, creativity and vision, the Reggae Reef could be a spectacular accommodation!

Save your cash and stay elsewhere Renamed reggae reef all inclusive hotel

Shamsham28on 08/02/2017 18:07

I must say from the photos on booking.com I was excited to come here. I was highly disappointed and feel highly ripped off. The hotel could be a lovely place however management needs to spend time listening and fixing the issue not blaming his young staff. Jamaica breakfast was lovely but standard breakfast needs to upgrade from eggs eggs eggs for breakfast I had to buy my own beans and ketchup. The rooms need real curtains or blinds along with a dusting down of the hotel. The common ground toilets need hand towels toilet paper and hand soap. The bar needs more choices of drinks and snacks on offer like crisps nuts cake etc. We got badly bitten and kept asking for room spray to which each night I got there is non. The new name all inclusive is mind blowing as you only get all inclusive if you pick that as a choice with chips only on offer for lunch. My air con was broken. Bath disgusting and only offer a room change two days in. Pool was dirty with no pool sofas. The free airport ride was the highlight of my stay as we got to leave. Update your photos, get staff dusting when they have nothing to do, get some uniform. Come on Oliver you can do better I would love to see if it does get better but wouldn't spend my cash here.