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Schloss Basthorst

Schlossstr. 18,Crivitz,DE,Germany
Check in 15:00
Check Out 15:00
Would be perfect, but... Наталия Г on 10/04/2017 19:49 200 Reviews

Property Location With a stay at Schloss Basthorst, you'll be centrally located in Crivitz and within the region of Schwerin Zoo and Schwerin Castle. This 4-star hotel is within the region of Schlosspark-Center. Rooms Stay in one of 100 guestrooms featuring LCD televisions. Your pillowtop bed comes with cotton sheets, down comforters, and down blankets. Windows open to lake and garden views. Wireless Internet access (surcharge) keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature handheld showerheads and complimentary toiletries. Rec, Spa, Premium Amenities Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an indoor pool, and a sauna. Additional amenities include wireless Internet access (surcharge), babysitting/childcare (surcharge), and wedding services. Dining Satisfy your appetite at the hotel's restaurant, which serves breakfast and dinner, or stay in and take advantage of 24-hour room service. Thirsty? Quench your thirst at a bar/lounge, a poolside bar, or a swim-up bar. Business, Other Amenities Featured amenities include a computer station, audiovisual equipment, and technology support staff. Planning an event in Crivitz? This hotel has 3389 square feet (315 square meters) of space consisting of a conference center, conference/meeting rooms, and a ballroom. Free parking is available onsite.

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Schlossstr. 18,Crivitz,DE,Germany

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Schloss Basthorst

Schlossstr. 18,Crivitz,DE,Germany 200 Reviews
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Hotel Details

Internet Facility Room Service Swimming Pool Business Center Gym Spa Smoking Area Elevator Babysitting Bar Audiovisual Equipment Ballroom Complimentary newspapers in lobby Computer Station Conference Facility Library Luggage Storage Multilingual Parking Facility Safety Deposit Lockers Sauna Steam Room 24 Hour Front Desk

Schloss Basthorst

Schlossstr. 18,Crivitz,DE,Germany 4 Star Hotel
Check in 15:00
Check Out 15:00

GENERAL

Property Location With a stay at Schloss Basthorst, you'll be centrally located in Crivitz and within the region of Schwerin Zoo and Schwerin Castle. This 4-star hotel is within the region of Schlosspark-Center. Rooms Stay in one of 100 guestrooms featuring LCD televisions. Your pillowtop bed comes with cotton sheets, down comforters, and down blankets. Windows open to lake and garden views. Wireless Internet access (surcharge) keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature handheld showerheads and complimentary toiletries. Rec, Spa, Premium Amenities Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an indoor pool, and a sauna. Additional amenities include wireless Internet access (surcharge), babysitting/childcare (surcharge), and wedding services. Dining Satisfy your appetite at the hotel's restaurant, which serves breakfast and dinner, or stay in and take advantage of 24-hour room service. Thirsty? Quench your thirst at a bar/lounge, a poolside bar, or a swim-up bar. Business, Other Amenities Featured amenities include a computer station, audiovisual equipment, and technology support staff. Planning an event in Crivitz? This hotel has 3389 square feet (315 square meters) of space consisting of a conference center, conference/meeting rooms, and a ballroom. Free parking is available onsite.

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Schloss Basthorst

Hotel Location

Schloss Basthorst

Schlossstr. 18,Crivitz,DE,Germany
Ranked
#1 of 2 hotels in Crivitz
Overall Rating 4Rating from 200 reviews
Rating Summary Sleep QualityLocationRoomsServiceValueCleanliness
Traveller Type business(13) couples(112) solo(7) family(26) friends(23)

What People are saying

Would be perfect, but...

Наталия Гon 10/04/2017 19:49

We have stayed at the hotel just recently. Being a family with two children (3 years and 9 months), we found the whole facility great for a short escape. We were accomodated at Junior Suite in the Castle Building, which our princess daughter greatly appreciated, the room was perfectly clean, all the requests were met shortly. Room service menu was not in the room, which was kind of strange. They bring food from both restaurants and charge extra five euro for the room service. However, without a menu we had to go and check it at the restaurant first.
The staff is mostly friendly, unless the two points:
1. Our daughter was kicked out of the pool, because the course of aquaaerobics started. It was not crowded at all and she needed just a tiny space to splash and ten minutes at maximum, we couldn't wait, since we were checking out in an hour or so. I am sure it could be handled somehow. Anyway, be prepared on weekdays, that you won't be able to use the pool, they have rather a busy schedule of courses there.

2. The worst point, because of which i estimate the hotel low. We booked the special offer with one dinner included per stay. On the second evening we decided to have this dinner, but the main restaurant was closed on Sunday, so we went to the second one. There we told the staff that we came for the HB dinner. We got an ordinary, not HB menu, pointed once again that we were up to HB. The waitress said that there is only one menu and we are supposed to order our three courses from there. Ok, stupid, but who knows. Close to the end of the dinner my husband went out with the crying baby and suddenly saw the HB menu hanging somewhere on the wall. We asked the waiters on the point, and it was a great mess, because they realized the mistake. Since there was nobody senior to handle the situation, we signed the bill, marked it and postponed it till the next day and check-out. Next day we were proposed to pay for the whole bill minus the cost of HB (the formula was like 100EUR - 20EUR = 80EUR). We refused saying that we re not going to pay for smth that was included, but messed up due to the staff, some gentleman was called who didn't even introduce himself, so i have no idea, if it was an FB senior or a GM (hopefully not!). He behaved really rude at first, making us feel like we were trying to cheat the hotel and him personally. The children were getting cranky, and i suggested that we pay the whole and go, but i would file an official complaint, as i disagree with this amount. Here he started saying strange things like "our waiter will have to pay for it then", etc. As if expecting me to be sorry enough for the waiter to pay it without claiming. Finally he deducted the amount from the bill, but without any appologies for the mess and with an air of doing a really great favour and charity. Being an international hotel person myself, I find this appalling. Staff can make mistakes surely, but it is the job of the management to soothe it. Precisely that manager's skills leave much to be desired.

However, unless these unpleasant moments, we would definitely return, as the place itself is really nice.

Fantastic stay and wedding

bowlenton 03/02/2017 13:41

We stayed for a weekend as part of a wedding. Had a lovely and comfortable room. Service was very friendly and nothing was too much trouble. Spa is great too and we particularly enjoyed the breakfast on both morning. Would recommend and return!

Relaxed spa and wellness

MartinRozon 26/03/2016 09:39

We did not stay at hotel but we used hotel spa and wellness which was amazing.This spa offers you swimming pool, saunas, chilling rooms, the one with fireplace is top. Towels,bathrobes and water included,Kelo sauna with panorama view to the wood was the best. We tried also vitamin bar which was fresh and tasty! We came at 2PM and spa wellness area was empty that we could relax. Good choice for wellness day here if you stay nearby. What we did not like was kids in spa area. Hotel should be more strict with policy if parents don't accept rules.

Unbelievably Bad Service

kos13on 10/09/2015 03:59

Terrible service. Bar staff are not interested in what you want.
No food after 20:30. Which is incredible considering the place is in the middle of nowhere.
We had to stay there due to a wedding we were attending.
Difficult to find.

Never Again.

excellent milieu, but

Mika Mon 15/08/2015 13:24

This place has all what it takes to be like luxury hotel, but cleanliness was not so good (in apartments). For example fridge and balcony was totally dirty and there was all so stubborn tobacco smell. Restaurant food was good, but service was very very slow and not so exact, because bill was all so wrong. There was two waitress and maybe 16-18 persons and service was terrible slow. This restaurant was castle cafe / restaurant. Garden, beach, spa, buildings was good and beautiful.