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Sheraton Grand Macao Hotel, Cotai Central

Estrada do Istmo. s/n,Cotai,MO,Macau
Check in 15:00
Check Out
Clean and nice Tsai C on 08/08/2017 23:15 4589 Reviews

Property Location Located in Cotai, Sheraton Grand Macao Hotel, Cotai Central is on the Strip and minutes from Sands Cotai Central and The Grand Canal Shoppes. This 4.5-star hotel is close to University of Macau and Macau Tower.Rooms Make yourself at home in one of the 4001 air-conditioned rooms featuring refrigerators and LCD televisions. Wired and wireless Internet access is complimentary, while iPod docking stations and cable programming provide entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.Amenities Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Before a night out at the casino, the 3 outdoor swimming pools are a perfect way to relax and recharge. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). The complimentary shuttle will take you to the nearby casino or shopping center.Dining Enjoy a meal at one of the hotel's dining establishments, which include 3 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink from a bar/lounge or one of the 2 poolside bars. Buffet breakfasts are available daily for a fee.Business, Other Amenities Featured amenities include complimentary high-speed (wired) Internet access, a 24-hour business center, and limo/town car service. Planning an event in Cotai? This hotel has 267827 square feet (24891 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is complimentary at scheduled times, and a ferry terminal shuttle is also provided at no charge.,Pets not allowed Check-in time starts at 3 PM Check-out time is 11 AM,Extra-person charges may apply and vary depending on property policy. Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges. Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. , Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

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Estrada do Istmo. s/n,Cotai,MO,Macau

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Hotel Details

Internet Facility Room Service Swimming Pool Coffee Shop Business Center Gym Spa Smoking Area Elevator Babysitting Bar Travel Desk Laundry Airport/Station Transfer ATM Audiovisual Equipment Ballroom Car/Bike Rental Facilities Casino Computer Station Concierge Conference Facility Currency Exchange Doctor on call Luggage Storage Multilingual Parking Facility Salon Sauna Shopping Steam Room 24 Hour Front Desk

Sheraton Grand Macao Hotel, Cotai Central

Estrada do Istmo. s/n,Cotai,MO,Macau 4 Star Hotel
Check in 15:00
Check Out

LOCATION

Description:Located in Cotai, Sheraton Grand Macao Hotel, Cotai Central is on the Strip and minutes from Sands Cotai Central and The Grand Canal Shoppes. This 4.5-star hotel is close to University of Macau and Macau Tower.,AreaInformation:Distances are calculated in a straight line from the property's location to the point of interest or attraction, and may not reflect actual travel distance. Distances are displayed to the nearest 0.1 mile and kilometer. Sands Cotai Central - 0.1 km / 0.1 mi The Grand Canal Shoppes - 0.2 km / 0.1 mi Venetian Macao Casino - 0.2 km / 0.1 mi Hard Rock Casino - 0.5 km / 0.3 mi House of Dancing Water - 0.5 km / 0.3 mi Dragon's Treasure - 0.5 km / 0.3 mi Cotai Arena - 0.6 km / 0.4 mi City of Dreams - 0.6 km / 0.4 mi Cotai Strip - 0.6 km / 0.4 mi The Underground Amusement Centre - 0.7 km / 0.4 mi Macau East Asian Games Dome - 0.7 km / 0.4 mi Taipa Village - 0.7 km / 0.4 mi Macau University of Science and Technology - 0.8 km / 0.5 mi Qube at the Venetian - 0.9 km / 0.6 mi Our Lady of Carmel Church - 1 km / 0.6 mi The nearest airports are:Macau (MFM-Macau Intl.) - 1.8 km / 1.1 miZhuhai (ZUH) - 24.7 km / 15.4 miHong Kong (HKG-Hong Kong Intl.) - 42.7 km / 26.5 miThe preferred airport for Sheraton Grand Macao Hotel, Cotai Central is Macau (MFM-Macau Intl.).

ROOMS

Know Before You Go Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Fees The following fees and deposits are charged by the property at time of service, check-in, or check-out. Fee for buffet breakfast: MOP 208 for adults and MOP 104 for children (approximately) Self parking fee: MOP 180 per day Valet parking fee: MOP 300 per day Rollaway bed fee: MOP 275 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ,Make yourself at home in one of the 4001 air-conditioned rooms featuring refrigerators and LCD televisions. Wired and wireless Internet access is complimentary, while iPod docking stations and cable programming provide entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and desks., The following fees and deposits are charged by the property at time of service, check-in, or check-out. Fee for buffet breakfast: MOP 208 for adults and MOP 104 for children (approximately) Self parking fee: MOP 180 per day Valet parking fee: MOP 300 per day Rollaway bed fee: MOP 275 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

FACILITIES

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Before a night out at the casino, the 3 outdoor swimming pools are a perfect way to relax and recharge. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). The complimentary shuttle will take you to the nearby casino or shopping center.,Featured amenities include complimentary high-speed (wired) Internet access, a 24-hour business center, and limo/town car service. Planning an event in Cotai? This hotel has 267827 square feet (24891 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle and a ferry terminal shuttle are supplied at no charge.

RESTAURANT

Enjoy a meal at one of the hotel's dining establishments, which include 3 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink from a bar/lounge or one of the 2 poolside bars. Buffet breakfasts are available daily for a fee.

GENERAL

Property Location Located in Cotai, Sheraton Grand Macao Hotel, Cotai Central is on the Strip and minutes from Sands Cotai Central and The Grand Canal Shoppes. This 4.5-star hotel is close to University of Macau and Macau Tower.Rooms Make yourself at home in one of the 4001 air-conditioned rooms featuring refrigerators and LCD televisions. Wired and wireless Internet access is complimentary, while iPod docking stations and cable programming provide entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.Amenities Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Before a night out at the casino, the 3 outdoor swimming pools are a perfect way to relax and recharge. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). The complimentary shuttle will take you to the nearby casino or shopping center.Dining Enjoy a meal at one of the hotel's dining establishments, which include 3 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink from a bar/lounge or one of the 2 poolside bars. Buffet breakfasts are available daily for a fee.Business, Other Amenities Featured amenities include complimentary high-speed (wired) Internet access, a 24-hour business center, and limo/town car service. Planning an event in Cotai? This hotel has 267827 square feet (24891 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is complimentary at scheduled times, and a ferry terminal shuttle is also provided at no charge.,Pets not allowed Check-in time starts at 3 PM Check-out time is 11 AM,Extra-person charges may apply and vary depending on property policy. Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges. Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. , Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Hotels Photos

Sheraton Grand Macao Hotel, Cotai Central

Hotel Location

Sheraton Grand Macao Hotel, Cotai Central

Estrada do Istmo. s/n,Cotai,MO,Macau
Ranked
#19 of 95 hotels in Macau
Overall Rating 4Rating from 4589 reviews
Rating Summary LocationSleep QualityRoomsServiceValueCleanliness
Traveller Type business(431) couples(1188) solo(242) family(1491) friends(807)

What People are saying

Clean and nice

Tsai Con 08/08/2017 23:15

Stayed in suite for one night, the unit are big. Abit rush for the stay to maximize the ultilities. Good control of smoking area thus you don't smell ciggrate all the times. Price are reasonable for the stay.

average

jackie0911on 08/08/2017 11:48

There is a shuttle at the ferry but no signage for Sheraton, need to ask someone there.

This huge hotel took almost an hour to check in, very long queue and each queue also take such a long time.The hotel need a lots more check in counter.

Room are spacious and clean with a nice pool view. Compare with the price of venetian, I still go for Sheraton.

Very crowded and a bit dirty rooms

sych2014on 07/08/2017 13:46

This should be my fifth time staying in this hotel. We booked an Executive suite and they upgraded us to a Deluxe suite (perhaps nobody booked large rooms in this middle-class hotel). Compared to the rooms that I stayed in during my last visits, this one was a bit dirty and old. The bathroom, especially, was a bit rusty. Also, the hotel is extremely crowded and noisy, which is not welcoming to hotel guests. Don't stay in this hotel. If you stay in this hotel, remember to book a room with access to Executive club lounge for better service and fewer people.

The longest check in in history... very disappointing stay

kktravel1010on 07/08/2017 03:36

We have already been several times in Macau and our last stay in Sheraton was so far the worst.
The facilities are great and well maintained, that's not the problem.
When we arrived we had to wait around 1h45 before being able to check-in.
They mention that it's possible to checking starting at 3PM. We managed to reach our room at almost 5PM. Our plan was to enjoy of the swimming pool in the afternoon.... we arrived at the swimming pool when the sun was almost already gone (and the swiming pool was closing at 6PM...).
Everything seemed normal for the staff... that was not very helpful.
That's the first time that we experience such a bad service in an Hotel of that standing. We were all very disappointed.
We understand that Sheraton Macau is huge hotel but that's not normal to let people wait that long for check in.
We have the feeling that we did not enjoyed the weekend as we should have, and the check out at 11:00.... was not helping as well.

It was a great stay

viveka13013on 06/08/2017 08:31

I love everything about the hotel. Made sure to buy everything in the nearest supermarket by taxi ride because there's no convenience store nearby. The hotel room has everything. Our room was very clean and comfortable. Staff are great and helpful. We love our stay.