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Sheraton Music City

777 Mcgavock Pike,Nashville,TN,United States of America
Check in 15:00
Check Out
Large (as in this is a large place) Disappointment WayneBrock on 26/08/2017 20:02 1573 Reviews

Property Location With a stay at Sheraton Music City in Nashville, you'll be near the airport and close to Lane Motor Museum and Two Rivers Golf Course. This hotel is within the vicinity of Grand Ole Opry and Grand Ole Opry Museum. Rooms Make yourself at home in one of the 410 air-conditioned rooms featuring flat-screen televisions. Your pillowtop bed comes with cotton sheets. Rooms have private balconies where you can take in city and courtyard views. Cable programming and video-game consoles are provided for your entertainment, with wired and wireless Internet access available for a surcharge. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Rec, Spa, Premium Amenities Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as a health club, an outdoor pool, and an indoor pool. Additional features include complimentary wireless Internet access, concierge services, and gift shops/newsstands. Dining Satisfy your appetite at one of the hotel's 2 restaurants. Quench your thirst with your favorite drink at a bar/lounge. Breakfast is available for a fee. Business, Other Amenities Featured amenities include complimentary high-speed (wired) Internet access, a 24-hour business center, and audiovisual equipment. Event facilities at this hotel consist of conference/meeting rooms, small meeting rooms, and a ballroom. A roundtrip airport shuttle is provided at no charge.

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777 Mcgavock Pike,Nashville,TN,United States of America

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Hotel Details

Internet Facility Restaurant Room Service Swimming Pool Coffee Shop Business Center Gym Spa Elevator Bar Travel Desk Laundry Airport/Station Transfer ATM Audiovisual Equipment Ballroom Concierge Conference Facility Luggage Storage Multilingual Parking Facility Safety Deposit Lockers Shopping Television in lobby 24 Hour Front Desk

Sheraton Music City

777 Mcgavock Pike,Nashville,TN,United States of America 3 Star Hotel
Check in 15:00
Check Out

GENERAL

Property Location With a stay at Sheraton Music City in Nashville, you'll be near the airport and close to Lane Motor Museum and Two Rivers Golf Course. This hotel is within the vicinity of Grand Ole Opry and Grand Ole Opry Museum. Rooms Make yourself at home in one of the 410 air-conditioned rooms featuring flat-screen televisions. Your pillowtop bed comes with cotton sheets. Rooms have private balconies where you can take in city and courtyard views. Cable programming and video-game consoles are provided for your entertainment, with wired and wireless Internet access available for a surcharge. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Rec, Spa, Premium Amenities Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as a health club, an outdoor pool, and an indoor pool. Additional features include complimentary wireless Internet access, concierge services, and gift shops/newsstands. Dining Satisfy your appetite at one of the hotel's 2 restaurants. Quench your thirst with your favorite drink at a bar/lounge. Breakfast is available for a fee. Business, Other Amenities Featured amenities include complimentary high-speed (wired) Internet access, a 24-hour business center, and audiovisual equipment. Event facilities at this hotel consist of conference/meeting rooms, small meeting rooms, and a ballroom. A roundtrip airport shuttle is provided at no charge.

Hotels Photos

Sheraton Music City

Hotel Location

Sheraton Music City

777 Mcgavock Pike,Nashville,TN,United States of America
Ranked
#42 of 156 hotels in Nashville
Overall Rating 4Rating from 1573 reviews
Rating Summary LocationSleep QualityRoomsServiceValueCleanliness
Traveller Type business(464) couples(416) solo(74) family(312) friends(149)

What People are saying

Large (as in this is a large place) Disappointment

WayneBrockon 26/08/2017 20:02

I stayed here for business as it was conveniently near the client. This is yet another strange experience with Sheraton (though I am a die-hard SPG'er). First, the place is a 90's throw-back with a southern-flare. Picture lots of columns, chandeliers and forest green with burgundy highlights. That said, the fried chicken was amazing. That's right, the highlight of this place is the fried chicken. Other food I had... not so good.
During my stay, there was construction noise through the day which made it difficult to work in my room. Speaking of the room, the bed was not "heavenly", there were no plugs for devices (including at the desk) and the TV went out during my stay. Plus, the food and bar was surprisingly expensive (downtown prices).
I struggle with giving this place a 2 or 3 star rating. Because of the chicken, I went with a 3.

Not worth it, especially if you are trying to organize a large party

CptBlackadder1on 26/08/2017 19:36

I regret that I do not have anything positive of note to say about my stay at this hotel.

Despite knowing that between 500-650 people coming to this hotel the week of our annual conference they were for the most part, absolutely ill prepared to handle the volume of guests.

Many of our rooms, which we had been told would be totally refurbished by Spring 2017, and hallways were in a total state of disrepair/half finished. Amazingly, in some rooms new carpet had been laid on floors that still had construction rubbish under them-great for the feet! Some of our group were also less than amused to find themselves paying the full rate for a room still under renovation.

The A/C system is not adequate to allow guests to fully cool their rooms down.

Climate control in areas that were being used by a large number of people was not in keeping with the need. It was simply too warm for comfort.

They didn't have enough desk staff during peak check-in times.

Like many hotels the maids will prep your room and leave you with three sheets of toilet paper on the roll (one which is fashioned into a point followed by two to cover the roll). I understand why some of the reasonably priced hotels do this-but this hotel is not reasonably priced when you consider its flaws

Despite the supposed special group rate, how it is that two weeks earlier when trying to book a room for this convention people were told there weren't any rooms left and that they were all sold out-and yet rooms were still available on travel sites-AT THE SAME PRICE.

They charge $45 a gallon for coffee which is not only outrageous but there is a huge difference in getting a Starbucks coffee at Starbucks, and the stuff you boiled up which may or may not have came from a bag labeled Starbucks. At $45 a gallon (they really should be ashamed), I am surprised they allowed it to run out-they could have made far more than you did.

As for the contracted meals- portion sizes were noticeably inconsistent and nowhere close to being equal between each plate with some attendees getting a child's portion while the person next to them getting a portion big enough to serve three normal sized people.

They did not have enough servers to keep glasses filled and replace the meager condiments that were provided. When asked during our salad course where the rolls were-our server politely reported that they don't bring out the rolls until the salad is done because then people would ask for additional bread during the main course. Considering that the rolls served were cold -dry and generally unappetizing I seriously doubt that there would have been an excessive number wanting them. At a table set for 10, they were only able to manage placing just 8 little butter packets-hardly enough to hide the taste of the rolls. There must have been a run on lemon slices as well because there were only 8 per a table of 10.

The bar staff, which consisted of one bartender, did as well as she could-but with having over 100 Lutherans ponying up for a Lutheran Beverage, she was absolutely overwhelmed. She was great-but you short-sheeted her and also did your customers a huge disservice.

Finally, one thing that ticked many of us off was the service and attitude of the restaurant employees who have learned the art of averting their eyes to avoid giving refills, or totally ignoring customers who have been seated. This section should have its own chapter because this place was beyond the pale. Here are just a few issues:

It wasn't our fault that they didn't prepare, staff wise, for what the number of guests they should have expected in the restaurant. Adding insult to injury when we were able to flag someone down to get service about the last thing they should have told our table in a snippy tone was that they had no idea there would be so many people as though we were to blame.

I made the mistake of ordering the buffet, but did so to save a little money. One of the pluses was that you could get an omelet to order. Really? You think anyone was interested in taking that sort of order-"no sir, it very busy today".
The fruit wasn't fresh-I don't want a banana so old that it's only good for making banana bread like grandma used to make. I want to see more yellow on that peel that spots and bruises.

Other than that my only advice is that you can do much better, for far less.

Newly renovated rooms good, 3091 very noisy

luv2rideon 25/08/2017 03:43

We booked though a bid site -p-line and paid half of TA partners prices. Front desk informed us we were in a newly renovated room. They didn't say the room overlooked a lower level roof with a giant noise generating AC or generator. However with ear plugs while sleeping it was bearable, by the time we realized how loud it was we were too tired to make a fuss and repack to change rooms.

Would strongly advise NOT taking odd numbered (outside facing) rooms in the x080-x10 range due to noise. Inside rooms face pool patio, so probably ok.

Room 3091 had 2 queens, a chaise style couch, a desk chair, tv, mini fridge, and small safe. Two chairs and small table on balcony. It the aforementioned noise made sitting outside undesirable. The room itself was nice, soft comfortable beds provided a good night sleep, plenty of pillows of differing density. The chaise and shared night table all had plenty of power points and USB ports.

Bathroom was adequate, the shower/tub was narrow and low, typical of a lower end hotel - not a candidate for a soak, and a bowed shower rod to provide needed elbow room. The fan was weak, almost imperceptible sound from the fan and didn't vent steam or odors well. Towels large and fluffy, sufficient toiletries and supplies.

Pros:
Beds soft but not worn
Good quality, clean bedding and towels
Good water pressure in shower
Price
Location (ideal near airport but no plane noise heard over AC)
Airport shuttle runs on the half hour
Small business center in lobby
Staff friendly

Cons:
Outside NOISE from adjacent roof AC!!
Stain on chaise, covered by throw pillow. (Newly reno'd but bad customers?)
One small trash can in bathroom
Weak bathroom fan
Small tub

Would we stay again? Yes but in different section and if price is right. Not a $300 room.

Quite unimpressed

Mark Son 23/08/2017 13:22

I visited during the eclipse, so rooms were extremely expensive. My check in was fine, though slow as the hotel was busy. Our room has been renovated, so furnishings were pretty nice and in good repair. Electric outlets were everywhere, which was great. Climate control in the room was not good. We couldn't get the room cool enough to be truly comfortable for sleeping. The toilet would run water about every 20 minutes, which was a bit annoying. Housekeeping did not do a very good job cleaning the room, and one day forgot to leave washcloths. On check out the representative did not ask how my stay was, which disappointed me, as I was ready to let her know all of the things I shared here. Unfortunately she didn't ask. I expect more from a Sheraton, especially at a $320 room rate in Nashville, eclipse or not.

Is derelict too strong a word?

Colin Won 22/08/2017 15:47

So I stayed at the Sheraton Music City in May of 2017. I hated it. After my stay, the Operations Director, Kate Higgins, sent me a robo-email asking for my impressions. Below is the email I sent her, to which I never received any kind of response. I guess it went into the black hole of negative feedback on this underwhelming property.

Hi Kate,

I have to be honest that I was wholly underwhelmed by the Sheraton Music City. The parking lot is so old looking, the exterior, too. The dated feeling continues into the rooms. I was directed to park in the back and use the Hunters Gate entrance, and it felt like a crappy high school gym entrance, with loud door slamming and a rampless stairwell up which I had to drag my bags.

In my room, I was VERY frustrated with the power plugs. Most of the receptacles are so old that they don't hold onto the plug anymore and I couldn't make them work. Had to resort to using the bathroom plugs to charge my devices. There was no plug on top of the desk for my laptop. The WiFi was pretty good, although occasionally slowed down excessively. The furniture in the rooms was just fine, but again was so dated that it made the space feel musty, even knowing it was clean. I understand you're undergoing a renovation, but that didn't make me feel any better about the room.

Otherwise the rooms were large and clean and the bed was comfortable. Regardless, I would probably opt to not stay there again. In the future, I would probably stay at one of the cheaper and more modern (but admittedly smaller) hotels off Donelson Pike. Previously, I stayed at the Best Western Plus, which is less expensive, but is appointed in a much more modern fashion. The rooms are smaller, but the WiFi is fast, and the breakfast was free. Best Western is not a brand I would normally look at, but because of my experience and its much higher Trip Advisor ratings, I would likely go there before the Sheraton in the future.

Thank you for reaching out!
---
Three months later, still no response. Done with this place.