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Sheraton Zagreb Hotel
Kneza Borne 2,Zagreb,HR,Croatia
866 ReviewsProperty Location Sheraton Zagreb Hotel is in the heart of Zagreb, walking distance from Trg Zrtava Fasizma and Mestrovic Pavilion. This 5-star hotel is within close proximity of Strossmayerov Square and Strossmayer Gallery of Old Masters. Rooms Make yourself at home in one of the 306 air-conditioned rooms featuring minibars. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature jetted bathtubs and makeup/shaving mirrors. Conveniences include safes and desks, as well as direct-dial phones with voice mail. Rec, Spa, Premium Amenities Treat yourself with massages, body treatments, and facials. After enjoying recreational amenities such as a health club and an indoor pool, a lucky night at the casino is the perfect end to the day. Additional features include complimentary wireless Internet access, babysitting/childcare, and gift shops/newsstands. Dining Enjoy a meal at a restaurant or in a coffee shop/caf. Or stay in and take advantage of the hotel's 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar. Business, Other Amenities Featured amenities include a 24-hour business center, audiovisual equipment, and currency exchange. Planning an event in Zagreb? This hotel has 10764 square feet (1000 square meters) of space consisting of conference/meeting rooms, small meeting rooms, and a ballroom. Parking (subject to charges) is available onsite.
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Kneza Borne 2,Zagreb,HR,CroatiaSimilar hotels in bangalore
Hotel Details
Sheraton Zagreb Hotel
Kneza Borne 2,Zagreb,HR,Croatia 5 Star HotelGENERAL
Property Location Sheraton Zagreb Hotel is in the heart of Zagreb, walking distance from Trg Zrtava Fasizma and Mestrovic Pavilion. This 5-star hotel is within close proximity of Strossmayerov Square and Strossmayer Gallery of Old Masters. Rooms Make yourself at home in one of the 306 air-conditioned rooms featuring minibars. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature jetted bathtubs and makeup/shaving mirrors. Conveniences include safes and desks, as well as direct-dial phones with voice mail. Rec, Spa, Premium Amenities Treat yourself with massages, body treatments, and facials. After enjoying recreational amenities such as a health club and an indoor pool, a lucky night at the casino is the perfect end to the day. Additional features include complimentary wireless Internet access, babysitting/childcare, and gift shops/newsstands. Dining Enjoy a meal at a restaurant or in a coffee shop/caf. Or stay in and take advantage of the hotel's 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar. Business, Other Amenities Featured amenities include a 24-hour business center, audiovisual equipment, and currency exchange. Planning an event in Zagreb? This hotel has 10764 square feet (1000 square meters) of space consisting of conference/meeting rooms, small meeting rooms, and a ballroom. Parking (subject to charges) is available onsite.
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Sheraton Zagreb Hotel
Kneza Borne 2,Zagreb,HR,CroatiaRating from 866 reviews
Location
RoomsServiceValueCleanlinessWhat People are saying
Rooms could do with updating
kris052on 24/06/2017 11:34Stayed here 2 nights as part of our tour. Initial thoughts on arrival was it was in an awful area. But it was okay and easy walk to park and centre of city. Graffiti around everywhere which we found intimidating. Breakfast was average. Buffet dinner was average. Staff were helpful and friendly. Very old furnishings etc in the rooms. Bathroom was quite modern. Could do with an update.
Mostly good but somewhat inconsistent
GiancarloYannoulison 23/06/2017 16:46We stayed 2 nights as part of a tour. The room itself was huge but the bathroom was on the small side. The wc was too close to the wall and there were no hooks for used towels. Also a bit stingy with replacement toiletries on second day.
WiFi was generally good with no need for passwords.
Breakfast had plenty of choice though coffee was only about 2.5/5 stars for both options and placement of cutlery and plates was odd. Wait staff generally helpful.
Note our room had a jug to boil water though the mini bar fridge had a tape seal that prevented private use.
Great staff makes great hotels!
Muhamed78on 22/06/2017 18:08
I was a guest of the hotel one year ago and had one minor incident with the hotel guest (what had absolutely nothing to do with the hotel- hotels neither can nor should check their guests biographies or mental states).
After the initial frustration (with this guest behavior towards me), I was more then pleasantly surprised with the way hotel staff dealt with the whole situation (handling the issue and apologizing- all the way from the reception to the hotel manager), but then my customer journey with Sheraton really had begun.
First extra mile hotel provided was offering me free weekend in the hotel as a compensation for the bad experience (again: with the hotel guest, not the hotel). I had different bad situations in some other hotels, but was never offered with nothing more then an apology!
Second extra mile was that, once I decided to use this generous offer, I found out that hotel upgraded us to an executive apartment (newly renovated)!
Third extra mile was a bottle of a high quality Croatian wine, fruit & sweets basket and a welcome note in the apartment!
Now, I say extra miles because all of this was absolutely not necessary- as I said: most of the hotels would settle with the apology. My point is that Sheraton hotel management didn't do it because they had to, but because they wanted to- they wanted to turn bad customer experience (that wasn't really their fault) into "wow" , and they succeeded completely in my case!
So, I had 2 completely different experiences in Sheraton, but both time hotel staff made (positive) difference, and that what makes great hotels- people working there.
So, 5 stars for the staff (hotel categorization is vouching for the space & facilities, but staff can only be evaluated by the guests).
Sheraton Zagreb, thank you for the great experience!
Terrible Wifi!
Grace Yon 21/06/2017 01:32I don't recommend this business level hotel if you need internet access or wifi. It was super slow, inconsistent and I had to call tech support 3x with zero success. Location isn't bad, but since internet is my top priority in hotel, this place rates low with me.
One of three 5-Star hotels in Zagreb - great base of operations
Michael Yon 20/06/2017 18:37The Sheraton was a great way to get over jet lag and acclimate to Croatia. Staff is friendly and competent. Rooms are spacious and clean. Housekeeping is meticulous. Location is 15 minutes walk from the old town center where all the action is.
It is a hotel with tons of tourists (like bus loads at peak times - check out, check in). It is also a hotel for business conferences - floor 2 has the meeting rooms and the suites can be full of suits.
The gym is more than adequate. The pool is indoors which is a shame b/c there is a little sitting area for outdoor tanning, adjacent to it. We didn't eat at the hotel restaurant (buffet or otherwise) upon the recommendations of others - so much good food in town. Transportation is easy access - they can call you a taxi or a private driver for daylong excursions.
Wifi is on the slow side, probably b/c everyone is on it (or maybe b/c our room was far from the elevator - not sure where their wifi access points were located on the floor). They have USB charging built into the outlets which is great for mobile phones.
Bathrooms are nice and water pressure is quite strong. Rooms are quiet. Decor is a matter of personal choice - you can look at all the photos of the exterior and interior to make your own determination.