What People are saying
Nice hotel but dated
SolonLeungon 06/05/2017 09:25As mentioned by other reviews, nice view from the rooms. Luckily, we could see firework from our room. We had In-Room Dinner , both the quantity and quality of the food are excellent. We were also greeted and helped with our luggage when we arrived there by car. However, when we left, nobody offered help. Anyway, it's quite common in Japan.
Excellent
chanrukaon 25/01/2017 12:44Excellent customer service. Great food and osen. Clean room with nice view. The staff are very attentive and polite. The outdoor osen can enjoy nice river view. Not a very big hotel so you can enjoy a quiet environment. Recommend for couple.
Great view from the room, clean, beautiful onsen
cheecheng kon 14/12/2016 05:45Highly recommended!
The staffs were waiting at the bus stop (across the street of the hotel) and assisted us with our luggages to the hotel. They greeted us with the great japanese hospitality, making us felt like we're the VIPs.
Love their honey buffet for patrons, it was a good touch to reward guests who stays in the hotel.
Overall enjoyed my stay here:
-the hotel have the best koinobori view from all their rooms, during april
-the onsen was perfect with useful facilities and quality amenities and skin care.
-the kaiseki dinner and breakfast was one of the best meals i've had at onsen hotels
-restaurant and other staffs are friendly and helpful
-provides japanese shoes for you to stroll around Jozankei with their yukata
-walking distance to the shopping streets and shrines
-one of the front desk staffs shows a bit of attitude and racism, but that didn much affected my great experience at the hotel
It was a Pleasant experience
siangbengon 14/12/2016 03:48Read about the rude front desk guy nevertheless still booked it. This time no guy but a lady who served me. Check in was pleasant. The view from the room was pleasant. Around bed time 2 guys came in to set up the bedding. Dinner was wonderful. Breakfast was exotic. After check out walked around the area to explore.
It was a wonderful experience.
Btw I didn't know the exact location to alight so I am showing the name of the bus stop here. Take no 7 bus from Sapporo Station. Also only pay when you alight.
Front desk with an attitude
alanyeo76on 05/12/2016 16:54Booked this hotel after reading the reviews here at TA. Personally, I think the rates are pretty fair in view of the quality of the meals and the view in the room. Why I gave it a three stars is of course, due to the attitude of the front desk. Could not remember the name of the front desk guy who checked us in. I have my bookings on my hands that says two rooms for 4 adults and 2 kids, from Expedia with half board and he gave me the cheap look and insisted that my two kids will not have any meals and no bedding as well. And my kids are 3 and 6 years old! When I try to reason out with him in English, he gave me the confused look and fake innocence which I felt really insulted as later on, he communicated a bit of English with me when I chose to stop reasoning and just get on with my holidays. Never expect this kind of hospitality from a Japanese as I hold high regards for their service standards.
Other then the incident above, the rooms did have a great view of the river valley and the food was great!
They have free beverages and honey at their lobby lounge. Great thoughts. Onsen is pretty standard.