What People are saying

Good but not excellent

sarahjbasson 29/08/2017 14:42

If you're taking small children with you, I would probably say this is not the place to go as they are very poorly catered for. Also, despite responses from the hotel to the contrary , sunbeds were reserved from about 6am onward (hubby runs at that time) so unless you're of Olympic towel throwing standard, I'm afraid pool access will be limited!!
We took three teenagers who mainly entertained themselves although did join in a few of the VERY basic animation sessions run by the hotel.
We were upgraded against our wishes to a "superior " room which meant that my husband and I had to share a room the first night with our teenage autistic daughter, (who was on a camp bed) and values her privacy. We were eventually moved to a two room apartment that we had booked , not before being shown a shabby, smelly and cramped apartment to put us off asking to be moved to what we had actually booked!!
Cleaning staff were lovely and so were most of the bar and restaurant staff. Reception staff, not so.
Communal areas were kept clean. The food was a big hit and so were the beverages .
Good area for runners but cyclists beware.... there appears to be no road rules !!!
I must also add that on our return we complained to the hotel and were compensated fairly

1 week all inclusive – lovely location! But….

Little Mon 24/08/2017 16:51

14/8/2017 – 1st time to Crete – Greece, after reading all the positive reviews on Trip Advisor, I booked this all-inclusive hotel standard room through travel agent in the UK- 2 adult’s & elderly mother. Contacted the directly hotel in advance to request for a larger standard room due to circumstances. Received reply they were fully booked but can pay for promotional rate of 280 Euros for 1 week upgrade to a modern suite, only 1 availability left in the hotel complex, not the old annex suite (located across the street literally 2 steps). Once arrived late at night, it was a shock as the suite is very small. Very expensive suite and not as described. Elderly mother ended up sleeping on the seated couch (fake bed). Complained to reception staff who lacked customer service skills. It took 2 days of continuous discussions with reception staff and received response ‘we are fully booked’ to eventually be shown another small standard room and another small suite. Went back to reception (by then given up of wasting my holiday time) to inform them we will stay in our original suite, when I just saw a couple arrived/checked in and requested to change rooms, to then see an ‘Oscar winning performance’ from the receptionist with no hesitation to cater their needs immediately! Heard from other British guests on their issue they experienced with reception staff and the rooms. Basically, if you are of these nationals (French, German, Russian) you will be treated like royalty at this hotel, other national you have no chance!

Bar Manager and staff/Restaurant Manager/cooks/ waiters/waitresses/cleaners – extremely hard workers and very friendly – they are due for a bonus!!!

Free standard Wi-Fi (slow but manageable in your room & outside within the complex)
FOOD/DRINK - Unlimited food & Drink alcohol & soft drinks. Breakfast 7am-10am, BBQ snacks 11am-12.30pm, Buffet Lunch 12.30-2.30pm, Buffet Dinner 6.30pm-9.30pm. Food was amazing, with variety of traditional Greek dishes, meat dishes and a couple of vegetarian dishes, fresh salad bar and multiple fresh desserts unlimited food throughout the day. Alcoholic drinks need improving, very sweet and way to strong.
RESTURANTS - Book at reception in advance for reservation and its free. If you want to go Prime Burger restaurant (in the complex next to the bar) & Italian restaurant La Strada (outside main entrance of hotel, turn left outside street walk for 2 min and it’s on the corner) Both restaurants wonderful freshly cooked and can book multiple days if you like it.
BEACH TOWELS – Reception gives towel cards & collect towels from the Spa place (little cave door past reception on the left) However staff not always at desk. Smiley, friendly welcoming staff in the Spa (hotel receptionist’s take some tips from them!) The towels get washed on Wednesdays & Saturday.
SUNBEDS/EXCLUSIVE BEACH BEDS - A race to put your towels on the sunbeds around the pool & beach by 7am!!! I thought the trip advisor reviewers were joking but I saw it live at that time. Hotel guests (Pool Hoverers) started placing their towels early, so for a couple of days I would join in the race (in my PJ’s/half asleep to do the same) Couldn’t stop laughing to myself thinking this is ridiculous, However, at least I was considerate & took towel off when sunbed where not in use. If you are staying in Suite you have for free a ‘Exclusive’ double Sunbed on the beach (near the beach bar) reception will give you a ID card for your bed. Your room number is stated on the side panel of the bed, but beware you have the random guests thinking they can plonk themselves on it with their belongings. Had to tell them politely this bed belongs to suite guests only, got the sour lemon face look. Terrific no apology.

Overall –Hotel was great for relaxing (not clubbing out or partying), food, staff but receptionists need improving on attitude to any guests regardless of nationality. Flexibility on room changing without costs would be an advantage. Even Rooms need to be more modernised and larger. These rooms look like they are built for 1 person.

Would I go to Crete again yes, would I stay at this hotel - that's a good question?

One week all inclusive

Robwalkrailon 18/08/2017 20:22

A really nice hotel with excellent service. Room was nice, clean and staff friendly, helpful and courteous. The food was nice with a good choice at all times including afternoon tea and what was really nice, each day staff walked around both pool areas offering water melon to the guests. The absolute only thing I can pick fault with was the drinks in that the cocktails were tasteless, some of the spirits were poor and some of the soft drinks tasted 'watered' down. Wi if was available and free of charge. Overall an excellent stay and would recommend.

Nice hotel

chalize1962on 18/08/2017 19:43

Only just returned from Silva Beach hotel. We booked a garden room at an additional cost of approximately £85. The room was a little on the small side for three people. We did however have a pool view with a very small shared patio garden. The hotel food was extremely good with a wide variation of choices to suit all tastes. Dining room staff were very welcoming and hospitable. Additional American and Italian restaurants can be pre booked and are included in the all inclusive. There are two main swimming pools, one salt water and one fresh . I must add that if a sunbed isn't reserved before 8:am in a morning, you will not get one for the whole day. I witnessed on numerous occasions people repetitively circling the pools with towels in their arms searching for sunbeds. The beach bar and pool bar serves a variety of drinks, no snacks but ice cream is available. The entertainment program is very low key, Aqua aerobics and beach volleyball. Evening entertainment is ok but nothing at all in the entertainment program is for children. No mini disco and no children's shows. The majority of the guests are of a wide variety of nationalities with a minimum amount of English speaking nationals. We felt a little isolated due to the language barrier. Squawking crickets can be heard at various times throughout the day. To keep your room on the day you depart it's an additional 45 euros, which in my opinion is very very expensive. A courtesy room can be pre booked free of charge. However the time you book are not adhered to and you may have to wait for late guests leaving. Most of the staff were very welcoming apart from the odd sour faced ladies at reception.

lovely holiday

peanuthead5on 18/08/2017 17:53

Bit late with this review so apologies!
Stayed here with my grandson in one of the annex rooms.First impressions when we arrived late was they had put food and drink on for us which was very nice.
We were then escorted to our room and our suitcases taken for us. The porter showed us around the room which was a nice touch.
First impression of the room was that it was quite dismal and could do with a make over but as we don't spend much time in the room wasn't too concerned.The room was more like an apartment with a separate bedroom and lounge area and a kettle and really spacious but the balcony was really small and so was the bathroom.The room was cleaned everyday.The bed was really comfy too.It is just across a quiet road from the main hotel but only a couple of minutes walk.
The food was very good and always plenty of choice.
Snacks throughout the day and a bar near the beach pool.Beach towels also supplied.
Sunbeds on the beach belong to the hotel so no charge,but the sea is quite choppy so not very suitable for younger children.
Sunbeds a problem unless you are willing to get up around 5.30 to reserve them which I am not!! usually managed to get a couple on the grassy area which was fine.
Do not expect alot of entertainment during the day as there is only one guy organising it so it is mainly for adults and only darts and beach volleyball,no mini club unless it has been altered since our visit.There was some nightly events but usually out so didn't see any.
The WiFi is free but you will be charged for a security box as in most hotels.
The position of the hotel is very good being near to the main shopping area.
Had an enjoyable holiday at the Silva Beach and would recommend this hotel.