What People are saying

Cleaning staff needs to pay attention to details!

Jenni Mon 29/06/2017 18:41

My family & I stayed at Sleep Inn for four nights. After our first day out & about in Gaitlinburg, we came back to our rooms not even cleaned. My dad went down to the front desk who promptly made a note of it. Since we were staying so many nights, my dad said all we would like would be for the beds to be made & fresh towels. The cleaning staff did better the next day. However, one of our rooms needed more tissues. Unfortunately, the cleaning staff did not even notice the box was gone, so my mom had to go down to the front desk to get a box. The cleaning staff also missed a used washcloth in one of the showers. The same shower was also missing the bar on the door, which left the door with two holes that water constantly leaked through every time someone took a shower. This hotel was picked because of its proximity to Pigeon Forge & Gaitlinburg, which was great. The front desk staff were very nice, but the cleaning staff need to slow down and make sure each room is the best it can be for their guests.

It's All About the Pillows

RRichardsonon 22/06/2017 18:57

This hotel was very nice for the money with one exception. The pillows on the bed are the smallest I have ever encountered on a bed in a hotel room. My suggestion is to bring your own pillow. The hotel is conveniently located near many restaurants and things to do.

Tied up Extra $300 of my money and this is corporate policy for Choice Hotels

Mary Don 18/06/2017 15:14

My husband and I recently stayed at Sleep Inn on the Parkway in
Sevierville, TN (June 7-June 11). Upon checking in, we were pleased to
find a clean room that smelled nice and looked modern. We soon also
discovered the water in the shower was hot and the towels were soft. We
discussed possibly making reservations at Sleep Inn for our upcoming
October trip to nearby Gatlinburg, TN.

However, on Friday, June 9, upon reviewing our checking account balance, I
discovered that our debit card had been charged $400.28 for our 4-night
stay, of which we had agreed to. And then there was another pending charge
for $300.28. We run a small press publishing company and were set up at a
show, so I sent my husband back to the hotel for an explanation. He was
told that it's corporate policy to place the hold for the $300.28.

This tied up these funds for 3 days. We were just lucky that we hadn't
charged food/gift/tourist items in this amount and overdrawn the account.
If we had, would Sleep Inn have compensated us for our loss?

When we checked out, I asked to speak to the manager and she was not
there. I voiced my dissatisfaction to the clerk there and she said, "The
manager already explained this to your husband at length." It was obvious
I was just a bother to her. She asked if I wanted the manager to give me a
call when she got in. Both my husband and I indicated we did. We are
still waiting on that call. Guess we were a bother to the manager as well.

Our friends stayed a short distance away at Baymont Inn. They had no
holds put on extra funds there. Upon checking out, we stopped at Baymont
to see what there policy was for staying with them, and i think the clerk
was going to have a heart attach when I told him how we were treated at
Sleep Inn. He said AT MOST they would have only put a hold on your first
night's stay (which would have been about $60/$65 since it was during the
week. So guess who we will likely be staying with in October and
subsequent trips to the area...certainly NOT Sleep Inn or a choice hotel.

I also sent an e-mail to corporate for Choice Hotels and am still waiting on a response as of June 18, 2017. You do have a CHOICE in where you stay. Avoid Choice Hotels!

Clean & Friendly

Peggy Mon 26/05/2017 19:07

The hotel and our room was clean and comfortable and the staff was amazing! The hot breakfast every morning was delicious and they kept it well stocked at all times. Felt safe and slept great and had lots to do and see nearby!!!

Very nice for the money!

Nathan Ton 24/05/2017 17:47

I stayed three nights in this hotel from Sunday to Wednesday. I was very pleased with the cleanliness of my room and the overall condition of the facility. The corridors are a bit rough and dreary, but I didn't care since it wasn't the corridor where I'd be staying.

When I have to venture that way again, I will be sure to see if there are any rooms available.