What People are saying
Hohum
Bill D on 01/10/2017 22:27
The room was good, and walking distance to restaurants and entertainment.
Checking in was very problematic. I line check-in, out turns out is worthless unless they have a room ready. But they don't know if they have a room ready until you check in... Carmen in housekeeping was great in keeping the room spotless!
Would not make this mistake twice
Ann L on 26/09/2017 20:41
I did not choose the hotel and had never stayed at a TownePlace Suites. On-line the hotel seemed fine. It was only after arriving and viewing the property from the front entrance - a single door that looked like a side entrance (we drove around the building to find the front and realized this was it) that I realized this must be a bargain basement Marriott hotel. The staff at the front desk were not very experienced or articulate. The property was very clean - no problem there. Staying here for any length of time would have been trying - the hallways are narrow and dim, the artwork in the halls (and rooms) looks very cheap-looking, the sink's plumbing was not covered by a cabinet making the room look industrial, the closet build out was done in white plastic which looked very flimsy and inexpensive, the breakfast was of very low quality and selection. It was not as if the rooms were that inexpensive - low value for money spent. I would not choose a TownePlace Suites again.
Typical Extended Stay
medicalalert on 13/09/2017 23:14
This hotel reminded me why I don't like these extended stay hotels. Insulation between rooms and floors is minimal, so there is a lot of noise. My room was above the lobby door, and the banging in/out woke me at 5:00 AM and didn't stop.
The Good - Close to the highway and lots of food and gas options. Nice folks at the front desk.
The Bad - Too-well-used mattresses are uncomfortable and squeaky. Room was a 4 of 10 related to cleanliness (trash on floor). Breakfast is free, but I decided to go out when I saw it.
I need and want clean and quiet in a hotel so that I can rest and be productive. I'll stick with Courtyards going forward.
Great for Business Travellers
santacruz2017349 on 25/08/2017 23:12
I often travel for business with my young family which makes having a kitchen super useful and economical. This hotel is also near some major attractions (water slides, mini gold, iFly), restaurants, movie theater and shopping. The staff is consistently kind and helpful, the rooms are clean and comfortable, there is plenty of parking and an indoor pool/spa.
Great sleep, no hot food or fruit at breakfast
Adje1124 on 05/08/2017 17:16
We have stayed at 3 or 4 suites by Marriott in the last 10 days traveling across the country.
This one had some very odd and immediate disappointments, yet I can't rate it average because we slept so well and had plenty of room in the suite.
The immediate issues we had upon checkin were: there is no ramp directly in front of the main door. It's several yards left or right of the door and very narrow, making it difficult if like us you needed a cart.
Just inside the doorway was another oversight, if you are pushing a full cart you can't quite see all the way around it- which isn't usually a problem because almost all other hotels have wide open lobbies. For some reason this hotel has an absolutely useless island smack in the middle of the walkway which we bumped into with the cart because it was only 8 feet inside the doorway. There also wasn't much room to maneuver around it.
Still didn't get to the room yet, and two more issues hit us- extremely narrow hallways and elevators that are all the way down either hall, around a corner, and all the way down another hall! Who does that?? Elevators are always within 50 feet of the entrance. It's just common sense. Then the actual elevators are inside elevator closets with an outer door and tiny waiting area. Elevators are also small inside. I swear we've never seen Marriott suites set up like this.
We finally approach our room, and are greeted with a horrid machine gun sound (not exaggerating) coming from the ice machine immediately next to our suite. It was so LOUD, and the needle gauge was going nuts. I called the front desk and instead of an apology or yeah that's odd we will have someone look at it right away, she tells me not only do they know about it but they can't/won't do anything because the water will go everywhere. I get that, but it seemed to me it was gonna go with or without them fixing it anyway. Ugh.
Then we step inside the room, which is a good size 2Q suite with separate bedrooms and a sitting room between, and of the 3 TVs, one turned on a tv then quit, one remote didn't work at all, and the third was lost until *we* found it behind a couch.
Called the poor front desk girl again not wanting to be that person, but dangit this is not the experience we paid for or expected.
Again she says something about not having something available, maybe getting us one remote in the morning... a lot of good that would do though since we were leaving in the morning.
All these little things added up very quickly.
Oh and two of our nightstand drawers - which we never use - kept rolling open randomly now and then. Doesn't sound like a big deal, and it's not, but we have a very active toddler at the right height to bam into them while he runs around.
The last thing was there was NO hot food like eggs or bacon or ham at breakfast, just make your own waffles everyone has, and there were only apples, no fresh fruit. Out of 10 hotel stays in as many days, this was a first for any of them. Again, we have stayed in 3 or 4 Marriott suites in the last 10 days. This is not and should not be normal.
I wouldn't stay here if we were in the area again. There's another Marriott suites next door we would try instead. Too many little inconveniences and oddities for our liking.
Positives however to be fair were lots of comfortable seating at breakfast, good size suite, nice modern decor, and some of the best beds we've slept in the past 10 days.