What People are saying

Only adequate

_franetemesion 04/07/2017 19:03

'Single Studio Apartment' = box room size but with a small shower + toilet; one small window overlooking neighbouring rooftops. Stayed 4 weeks-a bit claustrophobic but adequate if on small budget. Sheets only changed once per week; towels the same unless you asked-but they were always willing. Daily cleaning is only emptying bins-again unless you asked. Having said that, the only two staff I ever saw were always cheerful and helpful. Washing machine & dryer (communal) had no instructions anywhere, likewise the microwave in the 'apartment' was fixed below the sink and therefore almost impossible to read dials. Perhaps my greatest concern was that there are no onsite staff. Reception is not manned. There is a speaker call button outside the front door which will call the senior of the two staff members who lives down the road. The night before I left the fire alarm went off late evening. It being only 4 days after the Grenfell fire, everyone took themselves downstairs immediately...and called the staff member via the said call button. He came within 2 minutes but it wasn't a very comfortable feeling. Tulsi needs to invest in some modernization, improvements and staff to make it an attractive and safe place to stay. They could do with visiting one of the new Premier Hubs which have even smaller rooms but are 90% more attractive.

Very bad experience

Amir Son 25/03/2017 11:48

booked this hotel for a night and when i reached the hotel main door was locked, rang the bell and someone let me in and gave me the keys that was the only time i saw someone at the reception and when I entered the room it had a very bad smell and the bed was very squeaky, over all experience not good and not recommended

Interesting premise of small apartments, but not up to expectations.

MaryVelozaDeLemoson 31/01/2017 14:07

Although there was a nice maintenance guy painting the corridor/stairwell during our 2 weeks here, & the chambermaid was very helpful, the owners need to pay more attention to regular maintenance & cleaning routines. The chambermaid changed linens & a basic clean on changeovers or longer stays, but the skirting boards/radiators/window ledges were greasy with fluff. The bathroom ceiling fan was also covered in grey fluff, & the one over the cooker dripped with grease.
The 'daily clean' was just the bin being emptied, & the expected 'hospitality tray' was just a welcome tray & not replenished.
Also, what a terrible shame that the lift shaft (hidden by the reception desk) was empty - arriving tired, late at night from another country, it was not pleasant to have to climb to the top floor at the age of 70; although the young man did actually carry up our cases. We were fortunately moved to another, cleaner room after a few days, but both rooms had peculiar showers (installed very high & strangely positioned) which tended to flood the bathroom floor every day. Also, as I had been unable to unpack for a few days until we moved rooms, I tried to iron my husbands shirts on a sleeve board which kept collapsing, with a frankly dangerous steam iron which flooded every time one tried to fill the water tank.
Hardly a budget deal, although it was mid-year, but not even in London. Do not expect hotel service, despite their signs which boast of 'Daily Serviced Apartments', or the misnomer of 'Aparthotel'. Sorry, Tulsi, you need to improve your standards for the future.

Ok if on a budget

ICEman35on 10/12/2016 10:19

Recently stayed here for 2 nights. Entry to hotel is via security door. The reception area is a little to be desired. I've never quite seen something like it before ever! It's very casual! I waited for about 8 mins until someone came to the desk as he was helping another guest. Very polite etc. He did offer to carry my suitcase up which was nice but I declined.

Room was at the end of a corridor which frankly stunk of curry but that didn't bother me as I was more interested in the room!

The room was ok. A very low down double bed with a couple of bedside tables. A desk and chair (which had seen better days) and a kitchenette. Fridge/freezer, microwave, kettle and toaster! However, they were not in a good standard and i was a bit afraid to use them! All the furniture had clearly come from IKEA.

Bathroom was ok. Shower was slightly dirty with the odd hair or two in there.

My sleep wasn't great. Bedding was good and comfortable but with lots of external noise, the constant creaking of the pipework from the radiators as well as the light coming from underneath the room door, a good nights sleep is literally impossible.

Wifi is horrific too. Tried to stream a football match to no joy (my team lost so it was probably better I didn't watch it).

Parking is limited to 3 spaces which are usually taken up by staff! There is a couple of 24hr car parks within a 5 min walk. They are slightly pricey so make sure you budget for them.

Some good restaurants locally if your venturing out for a meal.

£107 for two nights plus £25 parking, if you don't need to be in the centre of Croydon, I'd look elsewhere.

Excellent location for central croydon and really nice staff.

Nisa Lon 14/11/2015 05:12

So My boyfriend and I ended up staying three nights instead of one. We really enjoyed this aparthotel. You had everything you need in the room which was big and spacious also the bathroom was huge!!. The lady who checked us in (wish we had taken down her name) was lovely and very welcoming. The hotel is not noisy which is really great and the facilities in the room are all in working order. Everything is absolutely spotless and nothing was too much trouble for the staff. I would definitely stay there. Infact my boyfriend and I actually cancelled the holiday inn to stay here again!! Plus we loved the welcome tray too :) Thank you Tulsi!!