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Customer FAQs: EMI Payment (Domestic Travel Insurance) |
1. What is an 'EMI'?
EMI stands for 'Equated Monthly Installment' and is just another manner by which you can pay for your bookings on Via.com With EMI, you can pay for flight, hotel or Holiday's in monthly installments over a period of 3 to 6 months (depending on the tenure selected) instead of paying all at once.
2. So, how do I pay using this new payment option - EMI?It's really simple. Just click on the payment option 'Pay with EMI' to make your payment. At the moment you can pay with EMI only using your credit card.
3. Which credit cards can I use?We currently support credit cards from ICICI Bank and HDFC Bank.
4. What are the tenure options or over how many months can I make my payment?You can select from 3 or 6 months payment option. This means you can make your payment in 3 equal installments over 3 months, 6 equal installments over 6 months.
5. Are there any special fees I need to pay?You'll need to pay only a nominal processing fee which varies depending on your total amount. The final processing fee will be displayed on the "Pay by Credit Card using EMI" screen, just below the tenure.
6. Do I need to pay interest on this payment?No. Your payment is completely interest free regardless of tenure.
7. Will the credit limit on my credit card reduce?Yes. The credit limit on your card is blocked till the amount is cleared.
8. Will I get reward points on this payment?You will need to check with your bank if you're eligible for reward points or not.
9. By what name will the payments appear in my monthly statements?The name on statement will be Via.com or FLIGHTRAJA TRAVELS PVT LTD.
10. What happens if I close the credit card account in the middle of my tenure?In the unlikely event that you want to close your credit card account in the middle of your EMI tenure, you will be asked to clear the entire amount due before the card account is closed.
11. Can I prepay the remaining amount in the middle of my tenure?Yes, you can prepay the pending amount. No pre closure fee will be charged.
12. What if I cancel my ticket in the middle of my tenure?If the ticket is eligible for a refund, the EMI is cancelled and the paid amount is reversed to the card account. Please note that the processing charges will not be refunded and payment is subject to the cancellation charges as given in the flight booking policy.
13. I have used Voucher/Promo code for discount but the same is not reflected in EMI amount per month?Please reselect the EMI payment option to apply the discount in EMI amount.