Americas Best Value Inn & Suites Denton

What People are saying

Worst ever

Chris Eon 11/11/2017 14:32

When my wife and I arrived we felt deceived and uncomfortable. I wouldn’t recommend staying here to anyone. It is overall run down and dirty. The pictures on Orbitz were not a good representation of what we found. We left and found another place to stay.

Booking Confusion

E3572ZIjustinbon 19/10/2017 15:19

I called prior to booking on line to advise my technicians would be coming in from out of town and we needed to pay with the company card for them from home office. I was told to actually book online and use card but put the reservation under the persons name checking in. I did that. Then got a call at home at 10 pm saying I needed to fax over an authorization. Well, I was at home and not at work at 10 pm. I told them I called prior to have this all set up. They guy allowed me to send email over with my credentials but spoke so fast on the email that I asked him to slow down and I repeated it with the whole "tango" "s and in same" readback - he said yes, and it still was the wrong email. Finally got him to really slow down and it went through. Not the worst situation but also not seamless as it should have been, especially now that it was 10:30 pm. My techs said he was not very polite and he had to use the restroom from his drive in and they locked the lobby door and would not allow him to use it while he waited for them to correct their mistake. So he had to leave and find a damn restroom. Just senseless...

Rude manager, probable bedbugs

F8525HAandreafon 28/09/2017 21:04

I arrived to check into my room and the manager was arguing with two customers. The customers said their room had bedbugs and they wanted their money refunded. The manager called them liars and asked, "If your room had bedbugs, why did you stay the night?" I confess, this freaked me out a bit because I've battled bedbugs before and it's sooooo much work to get rid of them. The angry customers left and, I guess my being freaked out showed on my face, because the manager told me it was too late to cancel my reservation. I told her I wanted to inspect my room for bedbugs. This infuriated her. She told me I could have my money back, but I would need to cancel my reservation online as that's how I'd made it. Fine ... except all I had was a confirmation number and my phone, so there was no way to cancel. At that point, there was no way I was staying in this place, so I left and found another hotel. I'm getting ready to call my credit card company right now to dispute the charge. An aside: Even nice hotels can get bedbugs. It was the manager's attitude that earned this very negative review.

Charged but never got to stay.

Silver Eon 16/08/2017 16:18

I showed up for my reservation and was told my room was already given away. I had to stay at a Super 8 with Pick De Gallo in the coffee pot. America's Best chraged me for a no show. I disputed the charge, a the horrible woman dealing with me over the phone said she would review the tapes. I said 'awesome, I was definitely there". After more back and forth conversations, they said they would refund in full. Never happened. Now she claims she doesn't have to refund at all. Stay anywhere else, except Super 8.

Best service in Denton

traysamuelson 04/05/2017 23:53

Had to find a place to stay with my roommate and could find affordable place . The people at the friend desk was able to help up as quick as we could request a room . We moved in the same day , even with short notice they was able to help us settle in . The maintenance team is great , always ask for new towels and the desk are quick to respond if you ever need help . Would definitely refer to other college students not looking to pay expensive college dorm or apartment prices .