What People are saying
Good but could be great.
dogwash on 15/11/2017 07:28
The staff are friendly and helpful. The whole hotel is immaculately clean. There is a good selection for breakfast and the coffee was lovely. The bar is very reasonably priced and has a good selection of drinks.
The hotel has an open door policy for the bar and pool. Having spoke to management I agree that it is there choice and they are trying to generate extra income. What I don't agree with is not being informed before hand so I could make my own choice. There were times when I wish I hadn't booked this accommodation. Especially when the pool was mobbed by a party of very roddy revellers who added nothing to profits as they smuggled there own drinks in.
Great Stay for Family, Couple or Friends
crayonline on 28/08/2017 17:52
Not too hard to find, situated in a residential area. Nice room with kitchenette, dining area, big bathroom with tub and large balcony overlooking the pool area. Pool was great but freezing (at the end of July)! Breakfast buffet with lots of those famous custard pastries and eggs cooked to order. Bar with daily special drinks. You can walk to the town, but if you are going to the grocery store, better take the car. Cute little town with great variety of restaurants and stores.
Really nice place!
on 12/08/2017 22:04
Everything was great, a nice place to stay. Far away from the big cities.on the other hand, you need to use the car if you want to go to the beach but the place is not crowded at all, wich is awesome! You must try breakfast, it was awesome!
Swimming pool shared with locals and dogs barking in the rooms
RUIP71 on 10/08/2017 12:35
Stayed here for 2 weeks and unfortunately the experience wasn't good at all! We were looking for a small hotel to get some quality holidays away from crowds and noise, and this hotel while having everything to deliver that just failed us big time! Here are the reasons:
1) Freeloaders! This hotel allows locals (non-guests) to use the bar, swimming pool, lounge chairs and sun umbrellas, making the place sometimes crowded and having customers competing for space and chairs, as some afternoons, around 80% of the people around the swimming pool weren't hotel customers at all! Just local families from the neighborhood, arriving some times in groups of 8 or 9 people, and usually being the most noisy and rude people around! We had kids playing football on top of us on this very small space around the pool, kicking the ball against our chairs, and some non guests even taking occupied chairs (with towels on top) while hotel guests went for lunch. That is just absolutely WRONG! The pool and place around is too small, and customers paying big money for staying on the hotel shouldn't have to compete for space and chairs with freeloaders!
2) Too many dogs! We only found that on arrival, that they allow pets, so we got dogs around the tables while having breakfast, dogs around the swimming pool, and even worst, waking with dogs barking at night and in the morning when the owners left the dogs locked in the room while going for breakfast! One afternoon while relaxing on my lounge chair with my family, we’ve got this Spanish family with 2 dogs barking at us very aggressively just 1 meter from our chairs! Unacceptable!!! Pets shouldn’t be allowed on the premises, especially around the pool, and guests shouldn’t be worrying about being bitten.
3) Huge inflatables! The swimming pool is quite small and being full of peoples inflatables (guest and non guests), from huge 2 meters dolphin shape inflatables to even larger boats, running over guests heads while on the pool, as they hit my wife and child 3 times, shouldn’t be tolerated! Apparently the staff doesn't care as they never asked those to be removed, nor there are no signs around the pool with the rules like all hotels have! At least restrict the use of inflatables to children only, and limit the size of those to 1 meter max. This is a hotel, not a circus!
As for the bar/restaurant, there is only the bar (very unwelcoming and lacked any atmosphere) and no restaurant. At the bar, for food you can only get toasts, burgers and hot-dogs. No thank you! The pool is small and have a maximum depth of 1.20 meters. The WiFi is fast enough for video streaming, but lacks any security protocol, meaning that all your data will be visible on the network (very dangerous) when not in secure websites. The nearest beach is 20 min walking from the hotel. As for the rooms, there are good size and comfortable, but more than once got towels with holes... This is BAD!!!
As for the view, you only get a view to the sea if you're staying on the first floor.
Another first time issue and strange enough, the hotel asked us to make the full payment while checking in! Done. But why! Better hotels always asked us to pay at the check-out...
A very easy going atmosphere, but with high professional standards of service
Olsier54 on 12/07/2017 15:39
The Staff, are all very helpful and friendly, but a special mention must be for Danniele who was just super good at her job. The hotel is situated in a very good location, close to Praia da Luz and we walked easily into Luz in the evenings. There is a very good choice for breakfast, consisting of cereals eggs & bacon, continental meats and cheeses, fruit juices, fresh fruit, and pastries. Very good coffee served with a smile. The expansive studio room was cleaned daily and was spotless, toiletries re-stocked and towels if requested. It was 39 degrees when we were there and the air-con was just brilliant. We had a hire car from Faro, which we parked in the large garage underneath the hotel, which kept it much cooler than being on the street. The small town of Luz has many different eating places and should be something for everyone.