What People are saying
good
Andy M on 19/11/2017 09:07
we stayed for a week all-inclusive the room was of a good size and cleaned every day and clean towels provided the pool was great but the water is a bit cold we found the food was a bit repetitive not a lot of choice especially for the wife who is a vegetarian the animation team worked hard to keep all entertained of a daytime if you wanted to join in, the drinks where good the hotel is in a good location close too the beach we would recommend this hotel if your after a quite type of holiday as there are not many other bars in the area .
Mixed
Corinna K on 13/11/2017 09:05
My boyfriend and myself visited this hotel for 10nights all-inclusive June 2017.
Upon arrival, we had a few issues checking in because of the language barrier. English from the reception staff was basic, however the rest of the staff were very helpful and bent over backwards to be accommodating.
The food was quite good, buffet. The snack bar was also quite good but could get quite busy. Towards the end of our stay, the hotel got busier and naturally a bit nosier, which I suppose should be expected.
We had a twin room, I asked them for a double bed and they simply put the bed together with a topper over the top, which was annoying to sleep with but having spoken to other couples on the holiday, this wasn't unusual.
We did quite a few excursions through our rep, all were fantastic and like I've already said, the people are really lovely and very helpful!
CON; the hotel reception wouldn't change any money for us so we had to go out of the hotel to do it.
However, overall, we had a really good first holiday here. :)
Horrible
XyGraham on 09/11/2017 00:51
Let's start with the first day, Monday! Was brought into a room that was absolutely filthy! The Porter kept telling us it'll be ready in half an hour but I just don't get why he bought us to that room in the first place!
After complaining, I got a second room. Sheets were filthy (picture below) and the bath was disgusting!
Food was poor. I've been to Morocco 3 times now and I've never had a problem with breakfast! Theirs consists of leftovers from yesterday's dinner/lunch, egg + leftover bread from the day before! Really not much choice.
Entertainment was poor, music was low, just not much life!
You can only get bottled water from the restaurant and there's a limit. The wines recycled from table to table and the room was ridden with ants (picture below) thankfully it's our last night here as it's been a horrible experience!
For those asking about the hotel tax it was 106MAD for 3 nights. Payment expected upon arrival. Pool towels are 200MAD (£28) ridiculous!
Honestly it's not worth it guys!
A good all rounder
NottsEggmanfoo on 07/11/2017 23:23
I have recently stayed at this hotel for 7 nights, having booked independently. I booked the hotel believing it to be a 3 star hotel. I would say it is a 3.5 star hotel that I really enjoyed staying at.
The location is a strong point. It is around 3 minutes walk to the beach and to the roped off beach section with complimentary loungers. There are bars and restaurants near by and I felt safe walking the streets at night.
We arrived at midnight and the night staff were fine. There was even some food in the room for us, which was just what we needed after a day of travelling.
The restaurant is well laid out with tables inside and out and the food was of an above average standard at worst.I don't eat in 5 star places and for me the food was very good overall. 2 moroccon nights. A Spanish night. An Italian night.The other nights had Moroccon foods, salad, and more standard foods. It was all plentiful.
The beer was average. The wine was below average. The soft drinks and water were fine.
One gripe I had was that you werent allowed to order 2 or 3 bottles of water to take to your room. I found this strange (i actually would have preferred one bottle for the week that I could refill to prevent unnecessary waste).
Be it breakfast lunch or dinner I was very satisfied with the food here.
The snack bar had fries and pizza and I rarely sampled any of these. The drinks at the snack/pool bar were fine. Im not a huge day time drinker so I was happy.
The pool was very good. There were a number of sections to it and it was very refreshing to have a dip in the constant heat.
Our room was very good. I was expecting a basic room but we had a more modern one with very comfortable beds and a flat screen tv. The air con was great. The bathroom a little dated, but I only used this a few times a day. Overall the room was great, with a balcony and view of the garden and pool.
I found the main lobby bar ok. The drinks were the standard ones for the hotel. Nothing fancy but I was happy. Again you could only order a glass of water at a time. You didnt get a bottle. This was unsatisfactory.
On the whole the staff were great. Helpful when needed, and always polite.
The evening entertainment was below average. It isnt really my thing so I didnt get involved. During the day there were many fitness classes taking place in or around the pool. These were great.
Overall I found the hotel great.I would recommend it to anyone. There are some bad reviews on here. I can only think that these people have much higher expectations than me and are maybe unrealistic for the money you spend.
Disappointed
Ingeborg L on 03/11/2017 22:38
We've just returned from a weeks break at this hotel and unfortunately we were disappointed. The hotel has some great staff and a fantastic animation team,
The family rooms which are on the lower ground floor are riddled with cockroaches making it stressful hoping nothing got in our clothes. The food was repetitive and very limited, ice cream only available at lunch time on the day we arrived and the bar staff in Tan Tan nightclub were miserable. The staff in reception and the dining area were wonderful and the beds the best we've slept on abroad.