Expensive for service provided. No toiletries unless requested. The reason we chose this hotel was because it was pet friendly. The fee was disclosed, but I feel misconstrued as to being included in my quoted rate.
Couldn't stay here
fruitfulvineon 08/11/2017 19:52
My husband and I decided to travel to nearby Chattanooga back in April and booked a two night stay here based on seeing in Trip Advisor that it was a best value. I should have looked closer to realize that it wasn't in downtown Chattanooga. That was my first mistake. Instead it was about a 20-25 minute drive beyond Chattanooga to get there. My heart sunk upon driving up to the hotel because I knew that this wasn't the place I'd envisioned for us to stay. It was pretty close off the interstate in not so great a place to stay, in my opinion, and would have been loud as it was a drive up to the door style hotel. They were going through a remodel - desperately needed I might add! We had booked a king room, but when we looked at the room, it was tiny! Yes, it had a king bed but that was all that could be said for it. My husband ended up talking to the manager, and to their credit, they did let us out of the reservation without charging us anything. They told us that if they couldn't rent the room they'd charge us a one night stay, but apparently they did rent it because we weren't charged. Thankfully! They didn't have a restaurant but used one that was on the property, which nothing wrong with that, but it didn't look like any place I'd want to eat. Maybe the food was ok but the menu was so vast, it was overwhelming to read! Anyway, we ended up going back towards town that night, and even though we still weren't in downtown, it was a much nicer place to stay.
F4501NPlisalon 06/11/2017 15:55
This hotel had roaches in my room! One ran out from INSIDE the bed, under the covers!!! I checked in, then immediately checked out once I saw this. I was told that I needed to talk to a manager in the morning in order to get credited for the room. I called in the morning and was told that the managers do not work on weekends. I talked to Lisa and she assured that I would get my refund on my credit card and apologized for the room. I did receive a credit, but it took a week to post on my card.
Best Western made my vacation special
172sherellwon 31/10/2017 10:27
We had a great time.The staff was friendly and helpful. The room clean and the bed was comfortable. We loved the restaurant attached to the hotel. It offered a wide variety of food choices. The cafe gave us the opportunity to host guests and provided plenty of food choices to please the couple that we were entertaining as well.
First time here
Teresa Von 30/10/2017 17:14
We were traveling home from 2 weeks in Florida. The entire experience there (hotel & City Cafe Diner) made the 12 hour drive that day so much better. We will definitely stay there again, in a heartbeat!
Select Your Room Type
B W HERITAGE INN7641 LEE HIGHWAY,CHATTANOOGA,TENNESSEE 37421,USA,Chattanooga,TN,United States of America