During a work stay, I resided in this hotel apartment for 2 months simply because it was slightly cheaper than the other hotels available but in hindsight paying a bit more and staying somewhere better would have been the wiser the option.
The only good thing about this hotel was the staff. From reception to house keeping and security the people were so friendly and willing to help and the maintenance man became my new best friend due to the number of problems I was having with my room.
The hotel is very out-dated in its furnishings and decor and is nothing like the photos shown on the site. The kitchen cupboards were falling off the hinges, the curtain in my bedroom was half hanging off the rail, the cooking utensils and pans were disgusting and need to be replaced. Two of the sockets in my room were not working and had to be fixed, the windows didn't lock so it was lucky I was on the 7th floor! There not enough English speaking channels on the TV even they advertise stating they have satellite and cable channels!
Although I booked my room in advance, upon check-in I was told that my room would not be available until the next day and I had to temporarily stay in another room over night. This was extremely inconvenient as I was unable to unpack and settle in and had to wait till midday the following day to move into my own room.
Once in my own room, I bought groceries and put them in the fridge only to find the next day that everything in my fridge had frozen solid due to a fault in the temperature gauge. I complained to the management and asked to be reimbursed for all the food and milk that I had to throw out but they refused saying that they had fixed it now and could not give me the money for my ruined groceries. Throughout my stay the fridge kept leaking and freezing on a number of occasions which meant more food that I lost!!!
One morning I woke to find water all over the bathroom floor and almost slipped and hurt myself. The water heater had broken down and leaked everywhere. Maintenance were quick to replace it while I was at work but it still continued to leak! The shower curtain also collapsed on me in the shower and needed to be fixed!
The hotel apartment was also constantly damp and smelt of mould. As a result, it was very hard to dry clothes not that there was anywhere to dry them as the hotel did not provide a clothes horse and did not have a balcony so I had to resort to hanging them over chairs and on hangers until dry!
Due to poor ventilation the room always smelt of food and cooking from other apartments and lingered and was quite unpleasant at times.
Getting a good night's sleep was also virtually impossible as the windows would not lock and the hotel was not properly sound proofed and you could hear the constant noises from the construction sites at 6am sometimes earlier!
While the hotel gym was small it had all the equipment one would require for a good workout and I made great use of it while staying there. The hotel pool on the other hand was small and the beds were wooden and very uncomfortable as no cushions were provided!
Towards the end of my stay the hotel decided to clean the water tanks. They used so much chlorine that for days whenever I had a shower my hair smelt like I had been to the pool and not showered!
The hotel does have wifi. You are provided with a voucher for your stay and they were kind enough to give me two, one for my phone and one for my Ipad,
From the moment I checked in to the moment I checked out it was one problem after another and I would not consider or recommend staying there!
zachyvillanuevaon 25/05/2017 08:33
We are regular guests and we really like staying at La Villa Najd. I even celebrated last year late Christmas and NY with them and today I chose celebrating our anniversary there. We usually stay for a night or two but I just wanna share how rude that African lady in the reception was and if there's any word worst than that, that's how she was. She made us feel unwelcome, she made us feel that we're not allowed to raise our complaint because we only stayed there for a night and feel like whatever she want is what we should follow. We will never ever go back there again and I do believe that the African lady should undergo a refresher course for customer service. I'am really disappointed on how that African lady treated us without knowing how she ruined our special day today.
Friendly staff, convenient location
1ak1on 27/04/2017 07:21
This is a comfortable place if you are on a longer duration stay in Dubai. The location is very convenient and lots of places nearby which you can shop from; right from groceries to Mall of Emirates at 5 minutes walking distance. The rooms are a bit small though. Staff is extremely friendly and helpful. I did not get a chance to use the services provided as I was looking for a place only to sleep since most of my day was spent outside for work. Bathrooms were clean and beds comfortable.
I not recommend this hotel for families with children
Marcin Mon 25/02/2017 21:56
It's really difficult to write such opinion because all staff was very nice, smiling and friendly (especially manager, Mr. Santosh who is really nice person) but unfortunately hotel does not meet any of Dubai standards and I can’t recommend it especially for families with kids.
I’ve booked a room with use of service “Hotels.com” for 4 guests (2 adults and 2 kids) – 8 and 9 years old, between 2017.02.18 and 2017.02.25 with breakfasts included.
I’ve chosen De Lux apartment with one bedroom , one living room with sofa and two big chairs, kitchen, toilet and toilet with bath tub.
During check-in it turned out that the apartment is not for 4 persons but for two only, sofa is not a pull-out and there are no bedclothes for kids. If I need to accommodate children in apartment I will be charged extra with 150 AED (300AED x 7 days = 2100 AED) per reclining bed for each kid.
Additionally there were no breakfasts for all of us – but only for two.
Finally, hotel manager agreed to provide bedclothes for kids for free (but cleaning service wasn’t able to change it during cleaning room). I and “hotels.com” pushed to not pay extra for additional beds for kids and hotel manager agreed for that. We have used sofa and two chairs as second bed for kids.
Unfortunately we didn’t received missing two breakfasts. Neither la Villa Najd Hotel nor the “Hotels.com” does not want to cover the cost of missing breakfasts.
- dirty room (it looks that cleaning service is not cleaning anything)
- old fashioned (destroyed) fernitures
- damaged curtains, which are blocking during each attempt to cover the windows
- dangerous, threatening health broken fernitures (sharp surfaces in the kitchen, details on pictures) and destroyed wires insulation of irons
- windows so dirty that was hardly to see anything outside
- building area in front of and behind the hotel (starts at 6 am)
- leaky windows, which do not protect from noises and wind from the outside
- unclear accommodations conditions for more than 2 persons (even if you book apartment for 4 people)
POSITIVES: - good prices while you are booking few months in advance - swimming pool - free underground parking - free wifi (slow but enough to check e-mails) - very pleasant and helpful staff - very good location (100 meters far from Mall of The Emirates) - very nice fitness room, good equipped with showers and sauna
Great Booking experience
Zeeshan Son 24/12/2016 07:11
I want to share my excellant customer service expererience with this hotel. I booked my room through booking.com for 4 nights as a canellable booking but due to some misunderstanding and communication gap with the hotel, I could not cancel the booking with in dew time and there was a cancellation cost of almost 1300 Aed. The hotel manager Mr. Santosh waived off my cancellation charges and was very polite and kind on phone. I will definitely stay at this apartment on my next visit due to their kind gesture.