788 ReviewsProperty Location With a stay at Best Western Grand Hotel Guinigi in Lucca, you'll be convenient to Hospital Presidio Piana di Lucca and Guinigi Tower. This 4-star hotel is within close proximity of Lucca Botanical Gardens and Lucca Center Of Contemporary Art. Rooms Make yourself at home in one of the 167 air-conditioned rooms featuring minibars. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Bathrooms have handheld showerheads and bidets. Conveniences include direct-dial phones, as well as safes and complimentary newspapers. Rec, Spa, Premium Amenities Take advantage of recreational opportunities offered, including a sauna, a fitness facility, and bicycles to rent. Additional amenities include complimentary wireless Internet access and a television in the lobby. Dining Satisfy your appetite at the hotel's restaurant, which serves breakfast, lunch, and dinner, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Business, Other Amenities Featured amenities include a business center, an Internet point, and audiovisual equipment. Planning an event in Lucca? This hotel has 8471 square feet (787 square meters) of space consisting of banquet facilities and a meeting/conference room. A roundtrip airport shuttle is provided for a surcharge, and free parking is available onsite.
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Via Romana 1247,Lucca,IT,Italy
Property Location With a stay at Best Western Grand Hotel Guinigi in Lucca, you'll be convenient to Hospital Presidio Piana di Lucca and Guinigi Tower. This 4-star hotel is within close proximity of Lucca Botanical Gardens and Lucca Center Of Contemporary Art. Rooms Make yourself at home in one of the 167 air-conditioned rooms featuring minibars. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Bathrooms have handheld showerheads and bidets. Conveniences include direct-dial phones, as well as safes and complimentary newspapers. Rec, Spa, Premium Amenities Take advantage of recreational opportunities offered, including a sauna, a fitness facility, and bicycles to rent. Additional amenities include complimentary wireless Internet access and a television in the lobby. Dining Satisfy your appetite at the hotel's restaurant, which serves breakfast, lunch, and dinner, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Business, Other Amenities Featured amenities include a business center, an Internet point, and audiovisual equipment. Planning an event in Lucca? This hotel has 8471 square feet (787 square meters) of space consisting of banquet facilities and a meeting/conference room. A roundtrip airport shuttle is provided for a surcharge, and free parking is available onsite.
Rating from 788 reviews
Location
RoomsService
ValueCleanliness 
JFog199 on 13/06/2017 21:05
Just returned from a week at this hotel and can't really fault it. The reception staff were all really friendly and helpful and even printed out train times for us when we were asking how to get to Florence. The breakfast buffet had plenty to choose from and the restaurant staff were very polite. Our room was spotlessly clean and the maids came in everyday with fresh towels and emptied the bins. We had a double room which overlooked the main road and to be honest the noise of the traffic didn't bother us at all. The biggest asset to the hotel in our opinion has got to be Domenico and Diana who work on the bar, both of whom are friendly and will go out of their way to help and advise, nothing was too much trouble! Would definitely stay here again if ever in Lucca.
Deac83 on 13/06/2017 07:18
Sadly we were only at this property for one night but really enjoyed it. We booked a suite, which was not that much more than a regular room, and it was worth it. With a separate bedroom, a living room and dinning area, the space was huge. The bonus was the terrace with a table and chairs. The private terrace overlook the hills and you could see the town as well.
True it's outside of town, but that meant free parking as we were driving. It was quite convenient for us and we were sorry we had not booked a few more nights here.
Jaimini P on 09/06/2017 12:03
great hotel, we organised some 30 rooms for an event. The hotel staff were fantastic and very helpful. The rooms are also very good as is the excellent breakfast. The hotel staff are also accommodating and provided help with taxi, and local guidance. This hotel is 20mins walk to Lucca City wall, and well worth seeing. The hotel restaurant is fantastic, the quality of food is very good and recommend this. Overall fantastic place/stay.
Alison W on 08/06/2017 19:15
We booked this hotel on the back of some of the reviews on Trip Advisor and were disappointed. We did not find the reception staff very helpful, on arrival we went up to our room to find a double bed when we had booked a twin, on requesting it be split the response was that it would be done but tomorrow! It did happen when we went down for our breakfast the next day but would have been better done straight away.
They were also unable to suggest or recommend how we would return from Lucca in the evening. The buses run regularly from 6am to 8:30pm and are a cheap way of getting into Lucca but the taxis can cost 15euros after 8:30pm. Lucca is a 30-40 minute walk from the hotel which we ended up doing on several occasions as neither of us drive abroad.
The nearest restaurant is Mai Mai which is a 12 minute walk.
Having said all that the room was clean and refreshed each morning whilst we were at breakfast. Unfortunately the tea and coffee were not replenished and we had no milk all the time we were there.
Little things make a difference.
chicago90Phoenix on 25/05/2017 23:03
I would not use the adjective "grand" at this specific hotel. I didn't find anything "grand" about it. It was part of a tour package for a 1 night stop in Lucca. It was within walking distance to a bus stop (5 minute walk to a hospital complex), but nothing immediately else in terms of shops/amenities within a brief walk. The bus passes could be purchased at the front desk and that was very helpful.
