966 ReviewsProperty Location With a stay at Best Western Plus Chateau Granville, you'll be centrally located in Vancouver, steps from Vancouver International Film Centre and minutes from Orpheum Theater. This family-friendly hotel is within close proximity of Vancouver Central Public Library and Pacific Centre Shopping Mall. Rooms Make yourself at home in one of the 114 air-conditioned rooms featuring LCD televisions. Complimentary wireless Internet access is available to keep you connected. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include safes and desks, as well as multi-line phones with free local calls and voice mail. Rec, Spa, Premium Amenities Make use of convenient amenities such as complimentary wireless Internet access, concierge services, and complimentary use of a nearby fitness facility. Dining Grab a bite to eat at the hotel's restaurant, which features a bar, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Business, Other Amenities Featured amenities include a computer station, audiovisual equipment, and currency exchange. Event facilities at this hotel consist of conference/meeting rooms, small meeting rooms, and banquet facilities. Parking (subject to charges) is available onsite.
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1100 Granville St,Vancouver,BC,Canada
Property Location With a stay at Best Western Plus Chateau Granville, you'll be centrally located in Vancouver, steps from Vancouver International Film Centre and minutes from Orpheum Theater. This family-friendly hotel is within close proximity of Vancouver Central Public Library and Pacific Centre Shopping Mall. Rooms Make yourself at home in one of the 114 air-conditioned rooms featuring LCD televisions. Complimentary wireless Internet access is available to keep you connected. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include safes and desks, as well as multi-line phones with free local calls and voice mail. Rec, Spa, Premium Amenities Make use of convenient amenities such as complimentary wireless Internet access, concierge services, and complimentary use of a nearby fitness facility. Dining Grab a bite to eat at the hotel's restaurant, which features a bar, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Business, Other Amenities Featured amenities include a computer station, audiovisual equipment, and currency exchange. Event facilities at this hotel consist of conference/meeting rooms, small meeting rooms, and banquet facilities. Parking (subject to charges) is available onsite.
Rating from 966 reviews
Sleep Quality
RoomsServiceValueCleanliness 
katielF1196CO on 20/11/2017 19:03
Staff were beyond helpful. The Room was clean and comfortable. The Hotel well situated downtown and Parking upon arrival was easy. The Staff upgraded our room as well. :) Staff assisted with provided directions to local amenities.
Thank you.
Heather E on 20/11/2017 17:48
This hotel does not recognize loyalty members (no welcome gift or upgrade or verbal "thank you") but the rooms are clean and adequate. The neighbourhood is a little "sketchy" especially at night - we had to walk through a rough area on Granville to come back from the theatre as the street closes down on Saturday nights (for the bar crowd) - taking a bus wasn't an option. However, other than Saturday nights, taking a bus is very handy with the stop being less than a block away.
Luvmonkey9 on 20/11/2017 04:34
If you have a concert to go to or just want to be close to granville sites, then this is a decent hotel.
Our room was very spacious. Two double beds, a separate lounging space with a sofa. A balcony overlooking Granville street and two TVs. Great view! And considering we were on Granville it was relatively quiet too.
It was very clean, bathroom was well stocked, coffee was included.
The two problems I had were that our fridge did not work, at all, and normally I would ask for assistance but we went to a concert and were hoping to enjoy some beverages when we got in but we didn’t know it was broken. So when we came back we had warm beer waiting for us.
Also, the concierge upon check in was very unfriendly. I am used to better service at Vancouver hotels. He never smiled, seemed annoyed when I asked about the parking options and wasn’t helpful at all.
This hotel is not a delightful getaway. It is a clean and convenient place to stay when you need a bed close to the action. Do not expect any bells or whistles....or at least don’t expect them to work.
Carmen G on 18/11/2017 16:07
We stayed at this hotel to visit friends in Vancouver. Overall I was disappointed with a few things. The positives were the size of the room, being pet-friendly, having a fridge in the room, location, and having a balcony. The downsides were the dated decor, dungy/dark appearance, and overall seeming a bit unclean (like the bedspreads, carpet were disgusting). We additionally called about pet fees and were told $20 flat for our 2 dogs, but upon arrival were told it was $20 each and then signed a contract for $20/each. Our bill was $21 each, which is only $1 more each (but $42 total instead of the initial $20 I was quoted) so I obviously would not say anything but it just seems poor form- I mean why even sign something at that point if they are just going to add extra dollars here and there. The parking was quoted at $16 and then our bill had another $5 in "parking tax"- just say the parking is $20! I think this hotel is budget-range quality and would have been happy if it cost $100 ish per night but given that our final bill was well over $200 per night it was no where near worth it. Overall, this hotel is tired and I wish I had paid a bit more to stay somewhere nicer. Lastly, they have sent me over 6 emails in the 5 days since check out, mostly asking for reviews, and I do not think it is appropriate to spam/harass guests after their stay- I certainly did not intend to give this hotel email privileges at any point, so they should make sure their process for this is transparent as well.
Carmen Geneviev... G on 18/11/2017 15:55
We stayed here for 1 night while visiting friends en route from a holiday on Vancouver island back to Calgary. We chose this hotel due to a reasonable price point, location, and being "pet friendly." The hotel room was a reasonable size and staff were nice. The hotel room itself was very tired, with an old/dungy appearance and very dated decor. I was disappointed with the reservation/check-out process given that I specifically called to check on pet fees and was told $20 per night flat rate for both pets. When I checked in I was told that the fee was actually $20 per pet, which we were already there at that point. I signed something that clearly said $20 per pet and then on check out was charged $21 per pet. I'm not going to call to have $2 refunded, but $42 is different than the $20 I was initially quoted, and it just seems to be poor organization quote something over then phone and then to say something different, and then to have me sign something and charge a different price. The parking was also quoted at $16 but then had additional $4/5 in "parking tax"- why not just specify that the parking costs $20. Overall, the costs seemed misleading. I would have been happy with this hotel paying close to $100 per night (+pet fees) but was disappointed after having to pay over $200/night because it's just not worth that price. I would have rather same somewhere nicer/more expensive where it was actually worth it.
