What People are saying
friendly
rebeccarX8940ZZ on 17/11/2017 16:22
The staff were kind and accommodating. We had several reservation changes and needed early check-in. Our request was granted with no problems. The room was plain, but clean. The hotel was conveniently located on a major highway and easy to access.
Great stay
love2go000 on 30/10/2017 21:52
Easy access off and on the highway. Check in agent was super nice and very knowledgeable of surrounding area. Room was clean and comfortable. Breakfast was hot and plentiful. Fitness center was basic.
Wow
Andrew B on 28/10/2017 16:09
This hotel is great for the small town it really makes it feel like a huge big city... everything was clean and in working order minus the ice machine on the fourth floor. Staff was excellent especially Brenda at check in!
I wouldn't stay here again
tsue67 on 27/10/2017 18:13
Stayed here for a mom/daughter trip. TV wouldn't work. The young lady that came to repair it knew exactly what to do to rig it-which means they know the situation already. Tub would not drain so it filled up while taking a shower. The mattresses are very uncomfortable. Walls are incredibly thin. The person above me sounded like they were going to come through my ceiling and the kids across the hall had a great time screaming through the hallway. Woke up the next morning with bites of some sort on both of us. Spoke with the manager about this and she assured me there was nothing in that room. Needless to say I will not ever stay at this hotel again. Looks nice on the outside and in the lobby. Rooms look clean enough but there's a lot they need to fix. If you're looking for a quiet, comfortable place to stay, this probably isn't the place
Just fair
KTGDallas on 23/10/2017 21:40
We recently stayed at the Best Western, La Grange, as part of a group. The hotel staff was friendly and tried to be helpful, but there were some issues that prevent a rating above Average.
1. When I make a reservation, I always ask for a quiet location away from the highway and elevator. However, when we checked in, our room was immediately next to the elevator and overlooking the lobby and dining area. I asked for a different room, but the hotel was full and no other room was available. There was noise (both people talking and the dinging of the elevator), but it was tolerable.
2. The mattress on the bed is badly in need of replacement, as you can feel the springs.
3. The wifi in the hotel was hit or miss, only working some of the time.
4. Our biggest complaint: Upon returning to the room at 4:00, the room was untouched by housekeeping. Apparently, they just skipped our room. When I called to complain, they said that housekeeping had gone home for the day. A staff member did come to empty the trash and change the towels, while we waited out of the room.
The strong point of the stay was breakfast. The attendant was very good. She made REAL eggs to order: fried or scrambled. Oatmeal was instant in packets, rather than cooked in a pot.
Also, the hotel did allow our group to use the meeting room for a party.