Best Western Plus Rio Grande Inn

What People are saying

It's all about location

WanderingSasquatchon 15/11/2017 22:39

This is an average hotel with a great location// walking distance to downtown Durango, which is nice to imbibe and not have to drive! The room was clean and reasonably priced ( stayed off season).

My major complaint was our room location. It was right next to the pool, and the way the hotel is designed, a lot of people passed by our room. At all hours of the night we could hear people in the hallways. Not very restful at all. The door to our room opened right up to the pool, so anyone at the pool could look into our room, as the bed was the first thing you see when you walk in. It didn't feel very private.

I was contacted by management about my complaint, and they simply said I should have booked a room not by the pool, they have have other rooms. Easy for them to say, I booked through the hotel's website, and that wasn't an option. Nor was there an option when I checked in.

Long story short, we had a lousy night sleep because our room location and hallway hotel noise. Everything else about this hotel is great. I would stay again if not near the pool. So if you value a good night sleep make sure and request a higher floor room away from the pool!

Great Location

Mark Pon 30/10/2017 20:30

Hotel is clean, comfortable and convenient location to downtown Durango. It is within walking distance to the train depot and all the shops and restaurants in historic downtown. Everyone at hotel was courteous and professional, breakfast was typical fare not memorable and the free drinks at happy hour is nice before heading out for dinner. If you’re in Durango for the train and downtown this hotel will serve your needs. We booked a room with a balcony but never used it the view was obstructed by the outside staircase, you can save $$ by not having a balcony.

Great location and great customer service

John Non 29/10/2017 17:19

We were just here for one night but it was centrally located in order to walk to downtown.
Every person we encpuntered, who worked for the property, was friendly and engaging.
We plan on venturing back one day and will certainly be staying there.

Well run well located property

jaumeAlaskaon 27/10/2017 06:15

Putting aside the fact that the facility layout is dated as are the rooms, the staff goes out of their way to provide a good lodging experience. The front desk accommodated several requests without complaint. The happy hour is a welcome benefit. Everyone was friendly. Breakfast was ample if standard fare. But be sure to ask for an outer room if you want a window.

Fabulous Place to Stay

flagstaffguruon 26/10/2017 17:30

Location is great. Easy walking distance to center of town and restaurants. Views from the 3rd floor are great including the Las Animal River and foothills. Very quiet even though close to highway. Wonderful interior with glass elevator next to the swimming pool. Convenient parking. Beds plush and comfy!