172 ReviewsThis five star hotel in Jaisalmer can be best described in only three words i.e. royal, ethnic and unique. With strategic location, 24 hour room service and 46 luxuriously designed rooms; guests find it one of the best hotels to stay. The hotel boasts of restaurants like Dastarkhwan, Phalak. Guests can also enjoy at Mehfil, the in-house pub or Madhhosh, an in-house bar. Well-equipped with state-of-the-art conferencing and banquet facilities, this luxury hotel is best suited for corporate meets.
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Hotel Complex, Plot - 7, -Jodhpur - Jaisalmer Road,Jaisalmer,Rajasthan,India
This five star hotel in Jaisalmer can be best described in only three words i.e. royal, ethnic and unique. With strategic location, 24 hour room service and 46 luxuriously designed rooms; guests find it one of the best hotels to stay. The hotel boasts of restaurants like Dastarkhwan, Phalak. Guests can also enjoy at Mehfil, the in-house pub or Madhhosh, an in-house bar. Well-equipped with state-of-the-art conferencing and banquet facilities, this luxury hotel is best suited for corporate meets.
Rating from 172 reviews
Location
RoomsServiceValueCleanliness 
CHIRALI S on 09/11/2017 02:40
This Diwali they have spoiled our holidays, we experienced one of the worst stay & service in our entire life, we are 4 groups 8 members with 4 kids, we reached at hotel at 2 P.M got check-in at 3 P.M after shouting, in some room ac is not working, in some room ac remote is not working, in some room bathroom drainage not working, in some room phone not working & the best part they are only good listener they will not resolve your issues till you shouting on them, for 2 night & 3 days we have spent almost 60K witch included Dinner but it's totally wasted, I don't know how they Got 4 star ratings . quality of dinner is also not good if anything is empty they require almost 30 minutes to refill it.
In short it is worst place to stay, Now Try your luck if you wish.
Anish s on 05/11/2017 10:07
This resort is one of the worst resort in entire jaisalmer or you can say worst in entire Rajasthan, Don't dare to stay there you will get 100% better service In single star or No star property rather than this resort , I am very thankful to their GM Mr. P.S.Rajwat ji who has returned my stolen wallet after 2 days in their property.
Now the story is we have to change our room 3 Times in 2 hour check-in time due to various reasons like AC not working, Drainage system not working etc etc, meanwhile there are too many persons came in to my room & I lost my wallet, I have requested to all there managers to look into this matter continuously 2 days but Still there GM is not interfere in this, & after shouting from our Group on last night for dinner (Jain Food ) & various issues their GM came into matter & finally he told that sir your wallet founded, there is No INR in wallet but we will refund it, after that they have offer me their suit room (RAAS MAHAL) for last night where only the room size is double, in suit room jacuzzi is also not working.
only outer property is good otherwise every thing is just mess. Now the choice is yours 👍.
Best luck.
Shrenik P on 04/11/2017 13:55
We had booked 5 Rooms for 2 DAYS (27 oct 2017 - 29 oct 2017) I just dont understand the basis on which the team has marked this hOTEL as 4 or 5 star. No Doubt ON THE LOCATION & INTERIORS ...THEY ARE EXCELLENT. First impression you would feel reaching the hotel would be WOW!!!
Our experience since day 1 was rediculous. We had booked the rooms 1 month back. We reached the Hotel in the evening at 7.30 pm. But the person on the reception kept us waiting for 35 minutes after completion of all the formalities just because some of his work which he was doing before we came was pending. we had small kids (7 in total) along with us. After shouting he managed to give the keys of the Rooms. Finally entering the rooms we unpacked our luggage & kept the cloth in cupboards available which was full of dust. we ourselves cleaned the same. Then while taking bath we found water getting clot in the all the bathrooms. For informing the same at the reception we found that the phones were not working in any of the rooms. we managed to call them thru our mobiles. still no action for the same was taken. We also found that AC REMOTE was not working which on informing was taken back & was said that it will be checked & will b given bk in 30 minutes which was given back till the next day morning. we slept without AC the whole night. After Bath we went for dinner, which was again not the taste we wanted. The prices were tooooooooooooooo high. at around 9.45 pm we wanted HOT WATER for making milk for the 1.2 yrs old child. As TEA/COFFEE maker was not available in the rooms we again called up reception thru our mobile for the same which they refused saying we do not provide tea/cofee maker for DELUXE ROOMS (WHICH COST 4250/NIGHT). THIS WAS AGAIN SOCKING. tHANK GOD WE WERE CARRYING SMALL EMERSON ROD FOR MAKING HOT WATER FOR OUR TRAIN JOURNEY...Otherwise i dont know how wud v have managed for hot water that night. we all were having atleast 1-2 child in a room. All below 4 yrs.
Facilities like SPA, POOL were CLOSED. Swimming pool was dirty. This was not the end.....
At the time of check out, the person on the reception kept us waiting for 40 minutes for sending the person to collect the luggage. On asking the reason he said we have only 1 person for the same at this time ( time was 9 am). while giving our feedback to him he started being RUDE & said if u have any issues u don't have to tell me u speak to the management & tell them ur issues. This was again not enough....at the time of payment we presented our credit/ debit cards. The person was not aware of the use of the machine. We kept on telling him that there is no network showing on the machine you speak to the customer care but still he was not listening & arguing.
It took 1 hr 10 minutes for us to just check out.
It was the male staff who was at the front desk. At the end (when shift might have changed) lady staff came & said sorry for all d problems faced. IT WAS A WORST STAY AT BRYS FORT & WE WASTED 48000/- ON THE ROOMS & DINNER. WOULD NEVER SUGGEST ANY1 TO VISIT HERE. It seems as if the property owner has just built up the property & has no concerns for the customers satisfaction coz i could not see any person who cares for the same.
Manpreet S on 29/10/2017 13:40
We stayed there for 2 Nights and had an average experience.
Pros :
- Close to Railway station, hardly 3-4 kms.
- Property is awesome and nicely built. Rooms are huge, spacious, have all the basic amenities.
Cons :
- Service levels need to be improved. The professionalism is missing.
- Buffet Breakfast is average. They had the same menu on both the days and options were also not that great.
- Tried calling the help desk for petty things. They said they will get it done but had to face the disappointment thrice.
crisso61 on 28/10/2017 05:58
Entry hall is beautiful. The rest of the hotel, corridors, swimming pool ... would need to be finished! The swimming pool is far away, not clean and not equiped. Good service. Bedroom was small with nice shower
