What People are saying
Unfriendlu
Bronwen B on 31/12/2015 21:26
I was very surprised to find the staff at this hotel unfriendly and was rather disappointed. We entered with all our luggage though the restaurant and were unsure of where to go. No one bothered to assist us and point us in the right direction. Had to work it out alone! Our room was small and rather cramped. Pillows shocking and I would definitely ask for an additional pillow on check in. The area is gorgeous and speaks for itself.
Mountains and Forest
GWOLBURG on 03/07/2014 18:59
This was a decent and clean property. We were expecting a room with 4 single beds, but there were only 3. An inflatable bed was set up on the floor. The breakfast was very good. This was the only hotel that offered us the ability to make our own fresh-squeezed orange juice. It is a bit of a drive from Gernsbach, up a narrow, 2-lane winding road. Not for the meek. I had no problem with this, having driven this type of road many times before. The service is good. However, the staff's English is very limited, and hinders better communication with the guest. Additionally, the room rate is expensive considering the distance from the selected destination, and the level of service provided.
Mixed feelings
JoachimBruxelles on 03/01/2013 13:59
Sarbacher is a nice hotel tucked away in a side valley of the Northern Black Forest at some 3,000 ft. elevantion. Hence, it is one of the few places in the region were you can do some downhill skiing during the winter months and marvellous cross-country skiing. Across the year it is a hiking paradise.
The hotel is combined with a restaurant that serves regional dishes which is clearly above - the good - average. The rooms are spacious and nicely furnitured.
Why then mixed feelings? The hotel is owned by the Sarbacher familiy and I have to say that they have been quite rude to my wife and when I challenged this simply denied that (while we would have both be happy with a simply apology). It came as no big surprise that we were not allowed to have dinner in the panoramic restaurant (because our old Labrador lady that accompanies us since many years on all our trips was with us), but had to eat in the bar area. Although the food was very good we decided to have our dinners in a restaurant outide.