Comfort Inn Amite

What People are saying

Good hotel, best value in 30 miles

Dwayne P on 22/08/2017 01:09

Save $30 a night and stay here instead of the Holiday Inn in Amite. You also save $30 by staying in the Amite Comfort Inn instead of the Hammond one 20 minutes away. This is a good place and a better-than-good value. It has all you need for a good night's stay. AND within two minutes are restaurants that the locals use for three meals a day. Good food.

Wonderful Stay

Thomas B on 12/08/2017 17:26

Misses Rhonda, Debbie, Debbie, and Lucy are rock stars and Ms. Gilda did a beautiful job with breakfast every morning. They ALL made my stay a very comfortable and homey visit. I will definitely stay her again!!

Small, great customer service

AKslili on 21/07/2017 23:53

This Comfort Inn is small and could use a little TLC but the customer service is great. Deb at the front desk went over and above to help us out during check in. The hotel is full due to Dixie League playoffs, so there were only a couple free rooms. The room we booked was on the first floor and it smelled rough. Deb showed us the only two remaining rooms they had available and let us pick one.

It's rare and to be noted when someone helps a customer get comfortable. Thank you.

Disappointed Family Vacation

Chrisitina W on 12/07/2017 20:24

I opted for the property after checking your website which portrays a completely different picture, as compared to reality. You claim to provide a lot more facilities which are not even available on your best rooms – the super deluxe ones. I stayed here June 30, 2017 – July 3, 2017.

Right from the time of check-in, my experience had been the worst ever. I arrived for check-in between 12pm and 1pm along with, 2 cousins, and sister in law.

Upon arrival, there was no one to welcome us at the desk, just a note stating to use the lobby phone and call the operator. We waited 10 minutes before reception arrived, a lady by the name of Lucille along with a young girl between the ages of 8 and 10 years old. The room reservations were made with an AAA driver discount, we inquired using a different discount code that offered better benefits and it was poorly communicated that we would not be able to do that since the AAA driver discount was already in the system. We were not disappointed in being told we could not use the new discount, but more disappointed in the manner in which it was relayed to us. Lucille was very “snappy” in her explanation and did not have the patience to calmly explain why a change could not be made. Once we understood the discount code can only be used based on input provided during the online reservation process, Lucille proceeded to check us in.

We reserved 3 rooms for the weekend
Room 1: Room 322 – 1 King Bed (2 adults)
Room 2: Room 322 - 2 Queens with a Sleeper Sofa (4 adults & 1 child)
Room 3: Room 320 – Suite containing 1 King Bed with a Sleeper sofa & 2 queen beds (4 Adults & 1 child, 3 toddlers).

Guests of room 1 had not yet arrived, but provided a credit card and ID for check-in. Lucille accepted these items (without varication) from a guest of Room 2 and checked in Room 1.
During check in of Room 2, the same guest who handled credentials for Room 1 provided their own credit card and ID. At this point Lucille snapped at the guest and rudely inquired whose information she was given (again not verifying the ID & credit card). Had she done her due diligence while checking in Room 1 there would have been no need for her attitude, as both rooms could have been held on the same credit card if the cardholder of Room 1 was not present.
While checking in Room 2, she inquired on how many guests would be staying and we informed her 5 people in total would be in the room. This again posed a problem as she snapped back that the reservation was only made for 2 people and the room rate would increase. This was an error on part of the hotel during the reservation process, as I spoke directly with the hotel before confirming reservations letting them know the specific number of guests in each room.
A member of the group casually commented to another member that “check-in to a hotel should not be this difficult”. Lucille takes it upon herself to respond angrily “Check-in isn’t until 3pm”. I have two problems with her response; it was not necessary, as guests were talking amongst themselves and she had no right to insert herself with that tone and manner into the discussion. Also, if check-in was not until 3, she could have politely turned our group away from the start and let us know that before she began the process. We did not ask for any favors in being checked in early. All lodging establishments have posted check-in and check- out times and but it never hurts to inquire on early check-in if the room is available.
The child that accompanied Lucille to the counter assisted her in checking our group (handling credit cards and documents with the associated information) which was also irresponsible. In summary, the check-in process was handled in an unprofessional manner, lacking common courtesy, respect, patience and customer service.
After checking in the rooms, we proceeded to go upstairs and place our belongings. ALL of the rooms were hot with a stale smell, this was remedied with Lysol and leaving the air conditioners on ( a simple fix). As our stay proceeded, things continually went downhill:
• Room and bathroom floors had crumbs upon entry (Room 320)
• There was hair and crumbs on the couch & sofa bed (Room 320)
• One of the TVs, the air conditioner, and refrigerator did not work properly or not at all (320)
• Stained area of the sheets, which we noticed were not changed the following day as the stain was still there (Room 323)
• A dried dead roach fell out of one of the large bath towels ( 323)
• Trash Cans never emptied
• New rolls of toilet tissue were only provided upon request
With all the problems listed above I called down to reception to let her know of the problems and I was instructed to speak to Debbie the manager when she arrived on Sunday morning. Reception did inform me that they would have Maintenance/Housekeeping come on Saturday to fix some of my concerns since they were gone at 1pm that Friday when I called
On Sunday morning I came downstairs to speak to Mrs. Debbie and let her know the issues we had encountered. She stated she would get back with me after speaking to Property Management in regards to my problems. She then called me around 2pm and stated to me that the Property Manager had other plans and would offer me a 20.00 credit on one of the rooms only. I asked her for clarity to make sure I heard her correctly and she then stated that “You people are the only ones with problems in this hotel and need to vacate the premises.” I then asked her why would they kick us out when we have 5 small kids from 1-7 yrs. of age. At this point she continued to talk to me offensively, and in a disrespectful tone while also calling the police station and requesting an officer to have us removed from the premises.

In short, our vacation was shattered as we had to abruptly re-locate to another hotel more than 30 minutes away. We initially reserved a room at the Holiday Inn (received confirmation) not far from Comfort Inn, but upon arrival, that reservation was cancelled by the same management that requested us to leave Comfort Inn. Being that it was a holiday weekend, most local hotels were booked for the weekend, we were finally able to find accommodations in Ponchatoula , LA; over 30 minutes away from our traveling destination. This left us exhausted from the stress of dealing with staff and an extended commute.

Good stopover hotel

907bobb on 31/05/2017 16:28

The wife and I stayed here for one night. The staff was very friendly, room was clean, bed was comfortable, and breakfast was fine (scrambled eggs, bacon, make-ur-own- waffles, plus the usual stuff). Good value overall. Only two things were annoying. First, don't stay next to the elevator! Sounded like a spastic jazz drummer was tapping on our wall all night. Second, they charge automatically for incidentals and supposedly reimburse later, but I haven't seen the reimbursement yet. I've never had a hotel that actually charged my card for incidentals prior to my stay, so I wasn't pleased about that. I'll wait to see if I get reimbursed before I decide if I would stay there again.