What People are saying
Comfortable room
Garry Non 27/10/2017 20:45Our room had two double beds and lots of pillows the bed was comfortable upon was spacious for two of us, basic breakfast toast and cereal, fairly quiet location the staff was helpful. Price was average close to restaurants.
Mixed Review
Devi Gon 05/10/2017 15:35Stayed here twice. Once in April 2016 and again in September 2017. The hotel is well appointed, fridge, microwave, desk etc. The beds are comfortable and I found the rooms to be clean over all. It's well located and close to everything. Over all the hotel is decent. I did have an issue which unfortunately I can't over look. I reserved connecting rooms only to get to the hotel and discover I in fact didn't get connecting rooms which created an issue for me all three nights/days. Because the hotel was fully booked we were only able to get a connecting room on the final night of three. Thus required checking out of one completely and moving into another, a really pain. Despite the fact I was told the person who took the reservation had made a mistaken ZERO attempt to make things right were offered. At least you get a free dessert when a restaurant messes up a meal. It took me several phone calls and speaking to several different people till one finally agreed with me some compensation was due. Why I had to fight for it and it wasn't just offered is beyond me. The hotel admitted they had made a mistake but wasn't willing to do much about it. In the end the refund me one nights stay. I was satisfied with that but why I had to fight for it was simply a case of poor customer service in MY opinion. Would I stay at this hotel again, yes because it's clean and comfortable but I will most certainly go in hoping for better up front customer service if an issue arises.
Not much hospilitily ....
Judeebootson 06/09/2017 02:26I had a great experience while reserving the pet friendly room, the woman on the phone we so friendly and welcoming. I was looking forward to arriving after being on the road for 8 plus hours with a very vocal cat!
When we arrived the front desk had only one employee and there was a bit of a wait. I was told that there was an additional 50.00 fee (which will be returned at check out if there is no broken blah blah blah...) I was not told on the phone that there would be an additional charge! This seemed very suspicious to me! Also when I got into the room the bed cover had (what looked like cat scratches) on the bed cover. I, at once took the bed cover to the front desk and showed the man at the desk that my pet did not make these scratches! He told me that I would not be charged for the scratches! The house keeping is very, very bad. I went into the bathroom and saw (with horror) a dirty tub, pubic hairs and soap stains in the tub! The toilet seat had to be wiped off due to a 'dirty toilet seat'. I have never seen this sort of dis respect for a room!. I am totally turned off and will never, ever stay in a comfort inn again. I would not recommend you stay at this location in Sudbury! It is not a happy night for me and my husband and my poor kitty!
Comfort Inn With A Bonus
MeandtheMisson 05/09/2017 16:18This Comfort Inn is located across the street from two city maintained dog parks. Both parks are fenced with double gate entry. One park is for small dogs and the other from large dogs. It was great after a long drive to check-into a very clean room, walk across the street to the dog park and let them run. Truly an unexpected bonus. Breakfast was good and help get us on the road with a mug of hot coffee.
Good Staff
SierraTPon 04/09/2017 19:28Our room was very clean, however when we turned on the fan in the bathroom it smelled of cigarette smoke. This hotel is supposed to be 100% smoke free and I have asthma which makes me very sensitive to air pollutants. We called down to the front desk, they were very apologetic and took $20 off our bill, but they couldn't move us to a different room because they were over booked. Otherwise, breakfast was good and the hotel is in a good location, just off the Kingsway.