Comfort Inn Hamilton

What People are saying

Not bad, reasonably priced

WinterTraveler2014on 29/10/2017 18:20

Friendly staff, clean and comfortable room. Good no frills hotel room for the money. Breakfast was adequate -- better than it looked, really. No elevator a drawback for elderly with bad knees having to lug suitcases upstairs. Would stay here again but on the first floor.

Not A Bad Stay

JukeboxMamaon 16/10/2017 04:00

This is a bit of a mixed review. The bed was comfortable enough, but the room felt stuffy and the air conditioner was a little loud to be left on all night. Having said that, it was clean and met our needs. The breakfast was extremely well done and the staff person looking after the place should be commended. There was a good selection of eggs, yogurt, waffles (plain and apple cinnamon), cold cereal, and so much more. The place was well stocked, kept hot and clean. The price felt like a bit much for Hamilton, but I guess it was too bad considering it was a long weekend that we were there and it was difficult to find anywhere with a room available at all. I guess the big question is "Would I stay there again"? Yep... for sure.

For a older motel they do a marvellous job

bflojimon 18/09/2017 19:58

Stayed Friday night for a wedding not far away. This property is dated for sure, HOWEVER the staff make the place. Each employee we interacted with was pleasant. Rooms are functioning but again dated. My only real recommendation would be to remove the carpets and install laminate. Much cleaner feel. Breakfast was surprisingly good, almost up to Hampton Inn standards, we were surprised. Would definatly book again if we happened to be in this part of town.

"Yech" in every imaginable way

Dave Kon 16/09/2017 22:09

This was one of the worst hotel experiences we've ever had. Here's why:
1. Upon arrival, no one was at the front desk. And I mean no one. I called and called, but no one appeared. Then I took to shouting. Still no one. I even looked behind the desk to see if someone had a medical condition befall them. Or had been mugged. Finally, while standing in the lobby, I phoned the desk and let it ring about 20 times only to get cycled through a message machine. Eventually, after about ten minutes of this insanity, the front desk clerk appeared and said she'd been doing laundry. I said, "Why don't you at least leave a sign on the desk notifying guests of your whereabouts and time of expected return?" All I got was a blank stare.
2. I had booked and paid for a king size room, but was given a queen. I was told it was because I requested a pet friendly room and there are no pet friendly king size rooms. OK, it was a misunderstanding, but I should have been notified ahead of time so I could have decided whether or not the booking I received was acceptable. (The hotel later explained that the individual hotel units do not receive special reservation requests -- i.e., "pet friendly" -- from the corporate booking center and, as such, the hotel reserves the right to make changes to the booking upon check-in. It's hard to believe that in this day and age there is such a lack of communication and coordination between the corporate booking facility and its member hotels. And the hotel therefore chooses to use this loophole as a sneaky way of absolving itself of properly notifying customers when a change will be made.)
3. The sliding door from the room to the outdoor parking lot was very stiff and partially off its track.
4. There were a bunch of guys two doors down sitting next to their truck and drinking beer until close to midnight. To say the least, they were not quiet.
5. The breakfast was barely passable as long as you stayed away from the eggs and sausage.
6. Finally -- and the biggest insult/annoyance of all -- is that the charge came through on our credit card about $50 higher than the quoted rate (including the additional charge for a pet). This is completely unacceptable and I'll now have to spend time trying to get to the bottom of this mess. (Two days later this issue was resolved when the bank re-posted the charge at the originally booked rate.)

I DID send my complaints to the hotel and received a snidely defensive accusatory response. It was completely inappropriate and out-of-bounds.

Clean spot in a good location near a shopping mall

Doug Mon 09/09/2017 01:16

Looking for a Hotel just off the QEW that is reasonably priced near a Shopping Mall and lots of
Eateries. That has been renovated in the last little while. This place is for you. lots of parking and
Rooms are very quiet. No elevators but if you do not do stairs stay on the bottom floor. CAA
Members get a discount.