Comfort Suites Airport Greensboro

What People are saying

BEST SLEEP IN A MONTH

843TBOOGIE on 07/11/2017 06:15

I booked this hotel online because I love the comfort suites chain and it always exceeds my expectation. The room was very nice and clean, no dust whatsoever. I didn't have to go far to stores, they were all close by. My main visit for this trip was to go apartment hunting and surprisingly a good bit of them were close by and I didn't have to go far to get to them as well. The staff was very friendly and answered all of my questions and concerns. I would definitely stay here again if I needed to.

Renovations occurring

sunshine60820 on 27/10/2017 17:42

The elevator was very slow. There were lots of staff and construction people using it. Sheet rock dust and particles were left in the elevator and first floor hall. At times we could hear banging in our room from work being done on the floor above. No warning of this going on when checking in or on line.
The staff and workers were friendly.

Some positive but also negative changes lately

Markus H on 21/10/2017 14:37

Stayed here quite often.
The breakfast area got some new ceiling and lights which makes the place way brighter.
Seems like they might be remodeling also some other stuff as it was not very clean in the public areas.
Rooms are still clean and ok.
However breakfast choices have been significantly reduced which is really disappointing.

nice rooms

SeanTravelz on 20/10/2017 22:09

nice rooms here, the breakfast really wasn't great, however there is a Dunkin' across the street that had decent breakfast at a reasonable price.. the staff here is a very nice albeit a little show on the check in

New owners cutting corners

Queen J on 27/08/2017 05:35

I stayed here for three weeks and witnessed a property management takeover and the subsequent changes made, and my impression is that the new management is cutting corners to save money, and guest amenities and service are not a priority, and decline each day.

Naturally, new staff was brought in to work alongside the old staff during the transition. The new staff and managers were brazen in their public comments and conversations, sometimes even directly addressing the guests, stating that it was "a mess here" and that "[the guests] shouldn't worry because [the new staff] was going to set things right". No matter how inefficient a system may have been, I don't think it's appropriate to discuss that in front of the guests and employees you plan to terminate.

After 3 days, all of the old staff had been replaced, often terminated in the middle of their shifts, and then asked to finish their shifts before turning in their keys. I felt this practice was unprofessional and degrading to the employees, and uncomfortable, even upsetting, to the guests who had come to know these people and had to witness it every day. Several long-term guests stated they would not be returning, and that their companies would no longer use this hotel. One guest even spoke to the manager about her unprofessionalism, then called the new management company, Jams Hospitality, to complain about her lack of propriety.

Yet, a week later, in the breakfast area, the new manager asked a frequent guest to step inside her office to discuss a payment issue. He replied that he'd join her after breakfast. That was the extent of her diplomacy. She then insisted he needed to pay that instant, which I thought was an odd way to treat a long time repeat guest, no matter what the new payment policy might be. When he stood firm that he'd finish breakfast first, she marched over to the main lobby 15 feet away and badmouthed him loudly with two other manager/owners, throwing up her hands in disgust that he hadn't paid and had the audacity to be eating breakfast. Again, I found this extremely unprofessional, and it appears that the new company does not consider this kind of behavior to be inappropriate. I'm sure a certain hardened mettle is required in a manager during a takeover, but tact and diplomacy should still be part of the skill set, especially in front of a room full of guests, unless of course, her true intent was to drive away all the guests. Maybe they felt the previous staff weren't the only ones who had to go...

While it's common practice to start fresh with new staff, the number of new staff members is fewer than the old, and after daily chats with the new staff, it seems that this new skeleton crew will be permanent. Now only one person works the breakfast area in the morning. For the remaining two weeks I stayed there, the breakfast tables were always dirty, and the coffee wasn't replenished fast enough. The last morning I was there, my coffee curdled. I don't know if the milk or the creamers had gone bad, but it was gross because I discovered it after I'd gulped half a cup. That'll wake you up in the morning! No more coffee needed.

The breakfast food choices have been narrowed down to 2 hot items (eggs and bacon), instead of 4 (they eliminated the grits and sausage), and stopped providing the Thomas's English Muffins, which was the most popular bread choice for toast. The bananas were no longer fresh, and were always bruised, and the fruit granola bars are no longer on offer.

The continental breakfast still includes cold and instant cereal, bread, muffins, bagels, eggs, bacon, fruit, and waffles you make yourself. The breakfast area has plenty of tables, and even when the hotel was booked, and the breakfast area busy, there were still tables available. I noticed fewer and fewer people attending breakfast over the last two weeks, but that could have just been a decrease in the number of guests.

When we first arrived (under the old management), we were pleasantly surprised with this hotel, which was better in quality than the impression I got from the pictures. It is one of the cheaper hotels in the area, and offered better guest service than the average Comfort Suites hotel. Under the new management, it has been restored to its average service and amenity reputation.

Check in was smooth and the evening receptionist, Ashelyn, was extremely friendly and accommodating. I believe she is the only staff member that wasn't fired. The day receptionist was average. The front desk and lobby areas are cozy. There's a computer and printer available.

There's a free small wine and cheese reception in the lobby every weeknight from 6-7, though after the takeover, it's really more like 6-6:30 because nothing is replenished after 6:30 and most of the hors d'oeuvres are gone by then. Two hot hors d'oeuvre choices are available, like pizza rolls, cream cheese puffs, falafel (not a favorite among the North Carolina crowd- that night was amusing), taquitos, mini corndogs, those kinds of microwave party snacks. Soda, chips, crackers, and a plate of cubed cheeses is available as well, though after the takeover, there were only 2 choices of cheese, instead of 4, and the cheese looked wet and melted every night. It was not appetizing. Two bottles of wine were offered (one white, one red), but after they were empty (about 6:20pm), they were not replenished. Beer on tap was also available. For a free wine and cheese hour, it wasn't bad, but you need to be there at 6 if you want anything good.

The room itself was nicer than the pictures indicated, though the window is rather small and mostly features a view of the parking lot and neighbouring hotels. Guests have control of the A/C temp, and the unit worked very well. A beautiful, tall cherrywood headboard accented the beds and room. There was a small armoire with 3 drawers for clothes, and two cupboards containing a clean mini fridge and microwave. The mini fridge door opened opposite the cabinet door, which was a little cramped and awkward, but the fridge was super cold and even kept a frozen drink frozen all night. A small flatscreen TV sits on top. A sitting area with a desk, a loveseat and coffee table, and small window sit behind an arched ceiling and waist-high partitions, all cherry-colored wood. The new staff told me the new management will be redecorating everything. I wonder if they will be scraping the popcorn ceilings . . .

We left for a weekend trip and when we returned and checked back in, we were in an even larger room with a sink and the microwave and mini fridge above and below the sink, rather than inside the TV cabinet. It was even more spacious.

The bathroom was fine, and stocked with plenty of towels and washcloths.
The beds were pillow top, but a little firm. The linens were clean and the duvet was light. Four pillows of varying fill were provided for each bed.

The maid service was excellent at first, but inconsistent after the takeover. The maids alternate room duty. We noticed that when a particular maid was assigned our room, it would either be half cleaned or skipped all together. We even found the DO NOT DISTURB sign hanging outside the door one day when neither of us had put it there. My last day there, the diligent maid told me that she had just been promoted and would be sent to another location, which again, makes me suspect that customer service at this location is not a priority for the new owners.

We were on the 5th floor, which is the highest floor. It was quiet. I believe the rooms are sound treated, as I did not hear neighbors, planes, or a group of kids here for a soccer tournament. The only time I heard people was when they were in the hallway.

There's only one elevator, and it was slow. The Wi-Fi is an open signal, but was mostly adequate.

Under the old management, this was a 4 star rating (from a customer viewpoint) at a very satisfactory price. Now it is a 3. Not terrible. Just not as good a value for the same booking price. What prevents me from ever returning, however, is the lack of professionalism I witnessed multiple times. While it was never directed at me personally, it is nonetheless disturbing, and I would not wish to stay in a hotel when I know the management does not respect its staff, guests, or public perception.

Hope that helps.