Comfort Suites Burleson

What People are saying

Maid service

Rosalind Bon 10/11/2017 16:16

People at the front desk is amazing. but the maid service is not so good. They put the bath towel that's on the floor back on the side of the tub, claim that they couldn't make the bed cause something was on it. No toilet paper, no face towels in the room.

Not your typical Choice Property!!

Dr Tim Ton 01/11/2017 22:22

We arrived and were greeted by a friendly staff member!! We arrived a little early but was accommodated by our requested ground floor room!!

Room was clean but bathroom fixtures including shower was needing replaced!! Shower sprayed everywhere but down!!

TV didn’t work but was fixed by maintenance!! He told us the setting had been changed by the previous guests??????

Turned on heat because temperature was in 30’s — terrible smell — filter needed cleaned!!

Breakfast was mediocre — we chose not to eat there the second morning!! When leaving at 5:50 am — was told coffee wouldn’t be available until 6. I have not ever stayed at a Choice Property that didn’t have coffee available around the clock!!

Waffle machine always a hit.

Staff member that checked us out was having difficulty with the process!! Seemed angry about something!!

A little disappointed

scalemasteron 09/10/2017 21:40

I wasn't sure whether to book a room here or not based on reviews, but did. Doesn't look bad from the outside, nor in the lobby when you walk in. I had requested ground floor but was told there wasn't a room available, no big deal since the elevator works. Front desk told me he was putting me on the third floor and that the rooms are a bit nicer since they don't get used as much. Room seems nice, bed comfortable with decent pillows and good carpet. I don't know if the carpet on the ground floor is wore out of the way it is made, makes it look that way. I walked past the breakfast area when I was returning the luggage cart. They serve a hot breakfast here. This is at 2pm, I noticed that the cover was open on the steam table. There were scrambled eggs and sausage still in it. I would like to think it will be tossed, but think I will stay with cereal in the morning. Also noticed that bread and muffins were still out in their serving container, in bulk, and not individually wrapped. I don't know that this Inn is necessarily up to Choice Hotel standards, and not sure I would stay again due to what I saw in the dining area.

Will NEVER stay here again

Bruce Fon 02/10/2017 17:31

I am a Choice Rewards member. I called the hotel on September 15th to reserve adjoining rooms for family travel with young grandchildren. Manager assigned me rooms 106 & 108. Upon arrival on September 30th, was denied adjoining rooms by desk clerk and was outright lied to. Talked to manager next morning and he was rude. No apologies, just told adjoining rooms were occupied! We explained to him that since our grandchildren were 5 and 1, adjoining rooms would assure that if the youngest was crying, we could keep her from disturbing any of the other guests. The manager then said "if she was disturbing any of the guests, you would have been asked to leave". For a manager to treat a guest in this way is unacceptable. If these are the kind of people that Quality Suites has managing their properties, I sincerely doubt we will EVER stay again in one of their hotels.

Never Again

DJ Non 15/09/2017 00:01

Where to start.... place needs renovated. While the rooms were good size there are many issues. Plugs not working, cords stretched across walls, broken desk chair, sparse terry and smoke detector loose not even sure it works. Breakfast is a joke. Came back after being gone all day to no terry they took the used ones, but didn't leave any fresh ones, didn't empty trash or make bed. Told the front desk clerk she said it happens. So as a family we visit Burleson twice a year ... guess what it happens we won't be back