88 ReviewsProperty Location With a stay at Diwane Casablanca in Casablanca, you'll be convenient to Central Market of Casablanca and Hassan II Mosque. This 4-star hotel is within close proximity of Place Mohammed V and Chleuh Mosque. Rooms Make yourself at home in one of the 104 air-conditioned rooms featuring minibars. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include direct-dial phones, as well as desks and coffee/tea makers. Rec, Spa, Premium Amenities Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a spa tub, a sauna, and a fitness facility. This hotel also features complimentary wireless Internet access, concierge services, and a hair salon. Dining Enjoy a meal at a restaurant or in a coffee shop/caf. Or stay in and take advantage of the hotel's 24-hour room service. Business, Other Amenities A roundtrip airport shuttle is provided for a surcharge (available on request).
View More
31 Avenue Hassan Saghir,Casablanca,MA,Morocco
Property Location With a stay at Diwane Casablanca in Casablanca, you'll be convenient to Central Market of Casablanca and Hassan II Mosque. This 4-star hotel is within close proximity of Place Mohammed V and Chleuh Mosque. Rooms Make yourself at home in one of the 104 air-conditioned rooms featuring minibars. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include direct-dial phones, as well as desks and coffee/tea makers. Rec, Spa, Premium Amenities Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a spa tub, a sauna, and a fitness facility. This hotel also features complimentary wireless Internet access, concierge services, and a hair salon. Dining Enjoy a meal at a restaurant or in a coffee shop/caf. Or stay in and take advantage of the hotel's 24-hour room service. Business, Other Amenities A roundtrip airport shuttle is provided for a surcharge (available on request).
Rating from 88 reviews
Sleep QualityRoomsServiceValue
Cleanliness Pam B on 05/11/2017 21:48
I was pleased when arriving in my room, happy to have free wifi and settle into a spacious, comfortable room. It was overall clean, but had an odd smell in the bathroom (? mold--I didn't see any but...). There was only one helpful staff member and she did an excellent job, but everyone else was relatively mediocre and difficult to communicate with. Also, the breakfast was seriously underwhelming. I couldn't get hot water for tea and nothing was warm. There was no milk provided for cereal (or coffee). It's decent, but be warned.
Dunbar H on 30/10/2017 16:38
Very nice hotel. Right downtown and close to the market. All within walking distance. Train station to Rabat only about a 5 min walk. Open air shops within 5 min as well. A decent breakfast included, mostly breads and cheese with coffee and tea. Very helpful staff.
azul58 on 29/10/2017 18:18
Silly us. We read the reviews but since it was in the right location for us and they said the rooms were spacious, we took it.
So, maintenance and cleaning very low. Everywhere you looked , you found something that should be fixed.
The room is spacious, so is the bathroom, but each time you shower, the water runs from the glass courtain to the floor, making it very dangerous to step out of the bath, so you have to put one of the towels on the floor (there are no towels for the floor like in most normal hotels)
Another issue is the towels- they take the towels from the room when you go down for breakfast, so when you come back- no towels in the room,
Breakfast: search for the salt by yourself (and there is one plastic container turning around the tables), no napkins,tissues or anything to wipe your hands. No water at the table or the buffet. The juice- undrinkable, tastes like better don't touch it. It seems they have a big management problem at the kitchen and dining area,the waiters were there not knowing what to do, till you asked for anything or you got to the counter by yourself.
The biggest of all the problems is the personnel, specially at the reception.
Seems like clients disturb them.
Each time we needed anything we had to wait for the clerk to finish something at the computer or a chat with a colleague.
Example: we wanted to weight the suitcases the night before departure, and the man told me (after I waited for him to finish talking with his friend, standing there by the counter) the weight was in use in the kitchen, and "you can wait 30 minutes" (he decides for us), no joking.
It should have been nice ... IT WASN'T
rstevens4 on 13/10/2017 03:40
Overall very disappointing. Rooms are reasonably large but very tired. Counter staff try hard but are next to useless. Early tour groups eat out the breakfast and staff refuse to clean up or replenish without continual badgering. You will not enjoy the stay.
Faduma A on 24/09/2017 21:45
I don't really leave reviews, but I feel it's my duty to warn others on this occasion. This hotel is diffidently not with it's 4 starts. An absolute joke.
It was certainty is not a cheap deal when I booked my week long stay in Casablanca, but I was expecting a nice and comfortable stay in return, instead:
1) On arrival you are not welcomed and taken to your hotel room with a quick introduction on all the things in your room. You are simply given your hotel room key, and told to go up to your room.
2)The toilets are filthy, the bath is clogged up when you take a shower. There are brown mark all around the bath, it's difficult to say if it's dirt or lime scale.
3)The towels are grey and rough, clearly overused for years. Definitely not a 4-star-hotel feel.
4)the managers are the most unhelpful, rude, and speak very little English.
5)Room service is outrageous, be prepared to wait a lifetime if you simply request extra towels.
6)Breakfast buffet is not fresh. It's clear that food from the previous day are displayed again. Also the service is slow, as when the tea, milk, eggs, or any other item run out it's not replaced quick enough. There's not much choice other then diary and carbs!
I could go on with this list for ages.
7)You can't get quality sleep as the you can hear traffic, from the cars that constantly honk at each other.
8)Wi-Fi connection is poor.
When we first checked in, I refused to stay in the room they gave us as the toilet was soo filthy it was not hygienic at all, so they gave me another room instead. As if it was planned, because the receptionist guy had another key ready without question!?
