1256 ReviewsProperty Location Centrally located in Johor Bahru, Doubletree By Hilton Hotel Johor Bahru is minutes from Johor Bahru Old Chinese Temple and Johor Bahru City Square. This hotel is
View More
12 Jalan Ngee Heng,Johor Bahru,MY,Malaysia
Property Location Centrally located in Johor Bahru, Doubletree By Hilton Hotel Johor Bahru is minutes from Johor Bahru Old Chinese Temple and Johor Bahru City Square. This hotel is
Rating from 1256 reviews
Location
RoomsServiceValueCleanliness 
Kua T on 18/06/2017 05:39
Our family of 3 stayed at the property from the 14th to 15th of June 2017. The hotel kindly upgraded us up from a standard room to a King Size suite on check in on the basis that I am a Hilton Honors Diamond Member. So happened the GM of the Property, Simon was there at the front desk and came over to say hello and made a personal introduction to the property. Rare for a GM to take part of his valuable and busy work schedule to say hello. But Simon did and he certainly has a good guest interaction.
The room was very clean and all three of us have a very good sleep due to a very comfortable super king sized bed and truly blacked out curtains. It was certainly restful.
We tried out the Executive Club Lounge at the top level. The staff members were indeed very warm and checking on us for feedback on the food and drinks. The view was excellent from the lounge.
Mr. Lim and Jing En at the front desk were excellent. Lim gave me very detailed information on the drive to Mersing and Jing En when through the details of the car park coupon and internet on an unsolicited basis. Good guys.
We had no complaints on the wifi and it went speedily.
The breakfast was probably one of the top 5 hotels in terms of spread. I am impressed by the spread. There were Malay, Indian, Western and Chinese food. In terms of taste, I thought the Indian food was excellent but the rest do need some improvements in taste. However, I am still happy with the breakfast.
The location of the hotel is excellent as it is located near the central station and the Johor City Mall.All within walking distance.
Will definitely stay there again on subsequent visit to the hotel. My daughter was asking me when we could stay there again.
We really appreciated the very kind and personable service from the Managers and Staff Members of the hotel. Thanks for the hard work.
Cheers
robertthomasm on 17/06/2017 11:16
I found the staff helpful, I needed to arrange transportation for six persons the first morning of our visit and the concierge accommodated my needs, via emails before my arrival and arranged everything. The price was a little high, but the ease of service and comfort of knowing it was taken care of made it work the money. Overall the hotel was clean, lobby, executive club and room. The Air Con worked perfectly and I had a very enjoyable stay.
YP C on 15/06/2017 08:29
As a Hilton Diamond member, I booked a one night stay in the Doubletree Johor Bahru. Having stayed in numerous luxury properties globally, my expectations were overexceeded during this stay. Do take note that this is a Doubletree property, not a Waldorf Astoria nor Aman. I felt the GM was right to rebut some unreasonable reviews made previously here in Tripadvisor.
The GM runs a tight ship in this property, and I am extremely impressed.
Diamond Recognition
- The GM provided a handwritten note which recognised my membership level and my first stay in this property. Impressive!
Deluxe Suite
- I had a Deluxe Suite 2821 which provided a large and comfortable living space, and it was spotless! I Kudos to the housekeeping staff. The use of reed diffusers in the room is well thought out too.
Club Lounge
The club lounge in the 29th floor certainly exceeded my expectations for a Doubletree property. Light evening canapes and a continental breakfast with cooked to order eggs are provided. As a Diamond member, I had a choice to have the buffet breakfast in the lobby.
Breakfast buffet
The spread was awesome with numerous show kitchens providing a huge range of high quality food. From prawn noodles to nasi lemak and roti prata, it was certainly impressive and the quality excellent.
Location
Citysquare mall, with its offerings of food and shopping, is within short walking distance from the hotel. If only there is an overhead bridge, it would make access to/from the hotel much easier.
Overall, extremely impressed! If there is a small opportunity for improvement, perhaps providing a shoehorn near the doorway inside the room could be considered, as in the Japan Hilton properties.
Nagnag76 on 14/06/2017 03:35
Stayed at suite. we love the idea to have another attached living room. it is a good idea when we decide to stay in hotel instead of shopping. Room is spacious and not only used to sleep. can sit and talk and relax and watch TV.
also provided is lounge at higher hotel level, can take coffee or other drinks. was a good holiday at double tree. thumbs up
197vijayg on 13/06/2017 13:42
Loving the atmosphere and pampered by the Hotel facilities and services..
From the warm Cookie during check in ..to the executive lounge canapés..loved the food.
Centrally located for shopping( City Square , Metro Jaya, JBCC) and numerous dining options both at the hotel and the Malls.
