Econo Lodge Inn And Suites

What People are saying

Total Liars. Danger

rgh302017 on 06/10/2017 00:31

My husband and I traveled from Georgia to Baytown, Texas in one day on September 29, 2017.. Exhausted we booked a hotel through Expedia at 11:30 p.m. We arrive at the hotel 30 minutes later in our dually truck pulling a car hauler trailer. There was no where to park. My husband went to the office which was locked up to check in. An Indian man came to the window and spoke to him through a small opening. He told us he could not accommodate our vehicle and suggested we go somewhere else. My husband told him we had booked through Expedia (used our points) and he said it would be no problem. Just to call Expedia and tell them what happened. We drove down the road, found another hotel, paid for another room and called Expedia within the next 30 minutes. The Expedia agent said she would contact the hotel and would give a response to us asking for a refund the next day. We were denied by Expedia and were told the hotel listed us as a no show (not true). We called Expedia again, the agent assured us they would contact the hotel again and would look into it. Just received another denial email saying the hotel would not refund because it was against the hotel's policy. Interesting since the hotel worker that night told us to leave because the hotel could not accommodate our vehicle. We are a silver plus member with Expedia and while we were told the matter was up to the hotel, we are second guessing the pros of using the Expedia service. We are taking further action.

Worth the Value

Julie F on 12/11/2015 01:24

We stayed at this hotel for 5 days and the reason I am giving it a very good rating is because of their hospitality. The staff was very accommodating to us our entire stay. When we checked in we were 3 hours early and had driven straight through for 18 hours and they were very gracious about letting us check in before 3pm. Their hospitality did not stop there. We were treated very well throughout the duration of our visit. The two things that were a little disappointing were the size of the parking lot (which they have no control over) and the thin pillows on the bed. All in all, we had a comfortable stay and the price was right. We would stay here again.

Terrible Hotel

Bostew on 17/09/2015 04:05

Made a reservation there by accident. We had two non smoking rooms which smelled like smoke. Dirty tissues were found behind nightstand. Desk chair in one room was wet, it was dirty in the other one. Beds/pillows were awful. Room phone did not work. Maintenance man had to come to our rooms to turn on water in shower. He also told us the phones in half the rooms do not work. No apology, just matter of fact. Do NOT stay here. Pictures on website are deceiving!

Worse visit ever

cmuzyka2014 on 08/07/2015 17:11

Where do I start....First thing the staff when checking in was very short and kind of rude. Then we asked for extra towels (for swimming) and you would have thought we were stealing them! The room only had 2 towels in it in the first place and there was 3 of us. Then we need more towels the following morning to actually shower and the manager told 'housekeeping should be by soon'. I explained to him that my son was in the shower and had nothing to dry off with! He gave me one and said housekeeping would give more! Then while I was shower I noticed there was MOLD on the wall above the shower and on the shower curtain. When I went down to speak with the front desk he once again said housekeeping would clean it! After housekeeping came and saw it wasn't something that could just be cleaned off we were moved rooms. We were down graded from a room with basically a full kitchen with a full fridge, stove, cabinets, basically an extremely nice room to a room that had a mini fridge and mini microwave. Then I got locked out of the room and they didn't ID me or anything they went and let me in to the room no questions ask! Then 07/04 a group of people were shooting fireworks off that was fine until midnight. I asked the front desk to stop and they refused to quote them the said 'that is none of our (curse word) problems they aren't on our property, the firework were being shot from the street.. Told me I need to call 911. Called and 911 said there was nothing they could do.

room was very nice but room was very noisy and service was ???

Chuck73 on 09/02/2015 02:20

the room rate was right and location is great. the room was very clean (except for cockroach floating in the toilet) and appears to have been repainted and maybe recarpeted. teh room was set up nice for working and I like rooms with the vanity and toilet/shower in separate rooms. the breakfast was very minimal - did have a waffle maker and microwave but not many healthy choices - except for cereal and old(?) juice?? But the front desk staff didn't seem to want to be there and took me 20 minutes to check out in the morning. But the worst part that will prevent me from staying again was the noise. all doors opened into the parking lot and the motel seems to be a favorite for workers with big, loud trucks - that started up begining about 4 AM. and the highway noise was non-stop. I rated it average only because of the cleanliness, the rate, and location.