Four Points by Sheraton Kuching

What People are saying

Run down, poorly maintain and creepy hotel

bravomike20 on 06/03/2017 08:54

I was attracted to the rate that they offer, and I ask my self this better be true no hidden "agenda".

The hotel stand majestically on a high end residential area base on the big house surrounding the big hotel. But when you step in the lobby you could smell on the air that the hotel are long forgotten and air in the lobby are a tale tell sign of desertion. Long gone are the glory from it first open up.

Enter the room, the old smell from the carpet under the bed. The Mirror / window are mold green in color blocking most of the airport view. The TV channel are limited. No sport, no movies. The bed linens look like it has not been change from the last occupant. The bath room are well design(thanks to the previous brand) The toilet bowl had water stain. the light in the bed room fused. No one seem to bothered.

Now the basement car park, What can I tell is that is dimly lit, creepy and wet. It suitable to be a scary movies set. Puddles of water are every where. Near the lift what it appear to be red pipe is leaking and presume it is a bomba water supply. The floor is wet and slippery.

By the way, the sole staff manning the counter the day I check in and I check out are helpful. Thanks to Ms. Canella. (hope i got the name right)

worst management ever

Raymond F on 06/02/2017 03:53

DO NOT STAY HERE UNLESS YOU HAVE NO OTHER OPTION. Hotel previously owned by four points sheraton, and now taken over by Century, they basically fired everyone and leave a handful of staffs only. Theres no security guard, no bellboy, one staff reception. No one manage the lobby, cars simply parked at the front entrance which make it difficult for customers to stop and unload luggage. Bellboy is non existence , you got to get your own luggage down, bring it yourself to check in and then bring it yourself all the way up to the room. The parking lot at the basement is badly lit, so dark you got to turn on Hi Light to be able to see better. The whole basement gave an insecure, eerie and zombie movie type kind of feel. Lift is faulty, it bring us down to Basement 2 when we want to go to the Lobby. Basement 2 was a complete pitch dark, total horror movie stuff. The hallway leading to our room was unattended. Dirty, dusty and look very old. Front desk receptionist gladly admit that its the stupid management fault that fires everyone which causes the management to run down, and accepted with total agreement my remark that the hotel is terrible. The room is still ok, except that the power sockets are unusable. Bathroom is as equally big as the bedroom space. We end up checking into Hilton hotel as soon as we check out the rooms and promised never to return again.

Do not recommended this

MichelleKft on 22/10/2016 10:14

The hotel previously named FourPoint hotel, but recently changed to Century hotel. I guess previously 4point hotel was okay but now it became worst. The breakfast buffet have lesser choice compare to last time. Staffs are rude, hotel is far from town but near to airport. The room is fine, sadly no wifi available in the room. You can find a better hotel with better price offer than this and near to town.

Declining and decayed

littlenatt on 12/10/2016 23:53

This once Sheraton owned has been left to run into disrepair. Dirty, services not available and terrible food. I moved rooms because my entire luggage was covered in ants during my first 4 hours. The second room also had ants. The lights did not work and only random lifts worked.

Hotel is almost deserted

SW T on 06/10/2016 10:00

I read the reviews before coming but thought the reviews were exaggerated. That is until I arrived and checked in.
The occupancy is very low and it's like you are the only one staying at the hotel. I stayed at the 9 level and I believe that is the only level current being in operation.
Well for the price paid the room are spacious. The fitness centre and pool are all yours. The condition of the room is deteriorating but still bearable. There are no TV channels other than the free TV. WiFi is not available in the rooms. The breakfast is below average. If you don't mind the extreme low occupancy then this place will be suitable for you the chill. By that I mean cooped up in the room as there is no activities in the lobby. No lounge. However there are some shops right across the hotel where you can get stuff like a food court, restaurant, amenities, cake shop etc.
Cost saving measure are in full swing. Dimly lit corridors, 1 functioning lift, air conditioning set at around 26.

Thanks but I will not be coming back to this hotel.