22 ReviewsProperty Location Located in Alor Setar, Hotel Grand Crystal Kedah is minutes from Balai Besar and Zahir State Mosque. This hotel is within close proximity of Kedah State Art Gallery and Kedah Royal Museum. Rooms Make yourself at home in one of the 138 air-conditioned rooms featuring minibars. Rec, Spa, Premium Amenities Enjoy the recreation opportunities such as an outdoor pool or make use of other amenities including complimentary wireless Internet access. Dining Satisfy your appetite at the hotel's restaurant, which serves breakfast, lunch, and dinner, or stay in and take advantage of 24-hour room service. Business, Other Amenities Featured amenities include a business center, audiovisual equipment, and currency exchange. Free parking is available onsite.
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40 JALAN KAMPUNG PERAK ALOR STAR,Alor Setar,MY,Malaysia
Property Location Located in Alor Setar, Hotel Grand Crystal Kedah is minutes from Balai Besar and Zahir State Mosque. This hotel is within close proximity of Kedah State Art Gallery and Kedah Royal Museum. Rooms Make yourself at home in one of the 138 air-conditioned rooms featuring minibars. Rec, Spa, Premium Amenities Enjoy the recreation opportunities such as an outdoor pool or make use of other amenities including complimentary wireless Internet access. Dining Satisfy your appetite at the hotel's restaurant, which serves breakfast, lunch, and dinner, or stay in and take advantage of 24-hour room service. Business, Other Amenities Featured amenities include a business center, audiovisual equipment, and currency exchange. Free parking is available onsite.
Rating from 22 reviews
Location
RoomsService
ValueCleanliness 
Don_Issac on 13/01/2017 09:18
if you wanna blink...do it now..because this story of mine will bring u into a lot of fantasy.. why? don't believe me?
ok..first..i was a desperate traveller at the time i booked this hotel because i did not plan my trip, don't even plan where i'm going with my family..i'm out from my home in malacca at 8pm, stop by at my parent's in KL at 10pm then straight on my journey to no where up to north.. at 12midnight, my wife asked me where do i wanna go..i replied to her "actually i don't know" :) then i stop at the rest area at RTC Perak, eat & rest, i start looking for hotels and tripadvisor suggest me Hotel Grand Crystal Kedah.. reasonable price, good looking hotel, near to town, easy access to local food restaurant and a lot of things going on nearby to this hotel.. in blink of eyes, my mother finger tap onto the confirm booking tap.. proceed with payment.. off we go to the Hotel in Alor Setar.. simple as that!!..i arrived there at 6pm (drove the car at 80-90 km/h) i stop in front of the hotel.. go to the lobby.. hit the bell and pop!! the receptionist appear infront of me.. a good looking man in his hotel uniform with a smile he greet me "welcome to Hotel Grand Crystal Kedah, Sir"..i gave him the detail of my booking.. and i know i'm suppose to check-in earliest at 2pm.. but trying my luck i asked him for early check-in..and guess what? he willingly and kindly said that he will assist me with the early check in without any cost impact :)..wow!! very good hotel i said to myself.. then after he check here & there.. confirm!! i can enter my room at 11am.. yes!! now i only have to bring my family for a breakfast and then fill our time until 11 am by going around city of Alor Setar.. at 11am i when there, my key is ready and my check in process is complete.. very fast.. very efficient & offcourse i'm very happy.. we had a very comfortable stay there for 4 days & 3 nights.. but offcourse there is some setback of this hotel, its very old building and due for refurbishment, the breakfast preparation is not so variety and even there is no refill once the food is finish but there is still people comes for breakfast and we only take what left in the tray.. in overall, it is a good hotel, nice and spacious.. but need some management involvement in getting the building look attractive and to make it more fun.. i strongly recommend this hotel and please try it yourself.. u will feel satisfied.. the end....
Adi R on 29/11/2016 10:27
My first impression of this hotel is that it looks dark & gloomy. The hotel looks like it never had any renovation to improve its appearance since the 1970s, from the dusty fountain, creaky elevators, everything here looks antique. They had an air conditioning problem since the time i checked in, until around 10PM. I will never recommend this hotel to any friends or family. Avoid at all costs.
hooikhim on 15/10/2016 17:39
The staffs are friendly & helpful. Location is very good & convenient to shopping center & food court is nearby.
The room & corridor is damp & smelly.
Room interior need to upgrade.
The air condition is not working though I have on it for whole day. Overall, this hotel need to upgrade & refurbish.
DhonMennen on 17/08/2016 17:33
The front office staff and the handicapped challenged housekeeper are friendly. The mattress are comfortable. The hotel is located strategically near restaurants, coffee shops and hawker centre. The Aman Central Mall is about 15minutes walk from the hotel. That is all which are the good points for the hotel.
This hotel is old and badly in need of a renovation. The hotel bathroom is really bad, old and dirty. The water heater activates only after a good 10minutes of running water from the fixed shower. the hot and cold knobs were loose as well as the shower selector. I will give the bathroom a 2 out of 10 (2/10). The room has no safe deposit box. The cabinets were dusty. The air con looked dirty and cannot be controlled even after removing the key from the socket.
The view of the pool from the room clearly indicates the pool looked mouldy and dirty. A visit to the pool confirmed it.
We were informed that the breakfast was buffet but they only had bread, butter, jam, choice of 3 cereals of which 2 were old tasting, coffee and tea. After much deliberation with the front office staff we were served with some sausages, chicken nuggets, fried eggs, cakes, and fruits. The next day we had buffet of some decently spread of local dishes.
I asked the waiter to have the kitchen to break the soft boil eggs. The waiter used his hands to break the eggs and realised it was full boiled. He had long dirty nails. I just immediately asked him to get the kitchen to fry eggs for all of us.
From this I can only conclude that the staff were untrained and lack hygiene, The next day we just decided to skip breakfast.
The wifi was weak with a minimum number of guest.
In conclusion weighing the pros and cons, the cons outweighed the pros. I would give this hotel a poor rating of 3/10. The 3 for the staff in my beginning paras.
Preferably such hotels should not be on the various hotel websites until they are renovated and maintained and the staff re-trained.
anizahyati a on 14/07/2016 05:32
An old hotel but very good location. We could not assess the free wifi mentioned either in room or at lobby. The television was not in good condition. The hotel pool - average. Not sure will come back here again..
