889 ReviewsProperty Location With a stay at Grand Hyatt Macau in Cotai, you'll be minutes from The Grand Canal Shoppes and Macau University of Science and Technology. This 5-star hotel is within close proximity of City of Dreams and Cotai Strip. Rooms Make yourself at home in one of the 791 guestrooms featuring minibars and plasma televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and bathrobes. Conveniences include phones, as well as safes and desks. Rec, Spa, Premium Amenities Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as an outdoor pool and a 24-hour fitness facility. Additional amenities include complimentary wireless Internet access, concierge services, and wedding services. Dining Satisfy your appetite at the hotel's restaurant, which serves lunch and dinner. Dining is also available at a coffee shop/caf, and 24-hour room service is provided. Relax with your favorite drink at a bar/lounge or a poolside bar. Business, Other Amenities Featured amenities include a business center, a 24-hour front desk, and coffee/tea in the lobby. Event facilities at this hotel consist of conference/meeting rooms and a ballroom.
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City Of Dreams, Estrade Do Istmo Cotai,Cotai,MO,Macau
Property Location With a stay at Grand Hyatt Macau in Cotai, you'll be minutes from The Grand Canal Shoppes and Macau University of Science and Technology. This 5-star hotel is within close proximity of City of Dreams and Cotai Strip. Rooms Make yourself at home in one of the 791 guestrooms featuring minibars and plasma televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and bathrobes. Conveniences include phones, as well as safes and desks. Rec, Spa, Premium Amenities Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as an outdoor pool and a 24-hour fitness facility. Additional amenities include complimentary wireless Internet access, concierge services, and wedding services. Dining Satisfy your appetite at the hotel's restaurant, which serves lunch and dinner. Dining is also available at a coffee shop/caf, and 24-hour room service is provided. Relax with your favorite drink at a bar/lounge or a poolside bar. Business, Other Amenities Featured amenities include a business center, a 24-hour front desk, and coffee/tea in the lobby. Event facilities at this hotel consist of conference/meeting rooms and a ballroom.
Rating from 889 reviews
Sleep QualityRoomsServiceValue
Cleanliness 
Christopher H on 18/11/2017 00:01
Stayed at the Grand Hyatt for one night last week. The location is the middle of the Cotai strip- which is still a half-finished construction zone (obviously this is not the fault of the hotel, but just be aware that the view for the next year or two maybe of cranes and trucks). The hotel has a lux but dated feel- the colours, carpets and furnishings have an expensive feel, but look like it was designed in the 1990s.
The service was generally very good- thanks in particular to Carmen at the concierge desk who was very helpful with restaurant and sight-seeing tips. Although the guy who was at the taxi stand was very frustrating- we waited long times for taxis on multiple occasions, and he always seemed more interested in talking to his friends then in getting taxis- we gave up on one occasion and just got one from the street on our own!
Bathroom was amazing! Almost worth the price of admission! Massive bathtub, rain shower with a view over the airport. The pool was also special- I went for a swim at 7am and had it to myself- was clean, well maintained and a great place to relax. Breakfast also had many options and was of a high standard.
Gigisan215 on 06/11/2017 06:20
This was the first time we stayed at Grand Hyatt Macau. It is located at the City of Dreams, where we could easily access by complimentary shuttle bus. It is around a 10 minutes' walk to the Venetian and the Parisian, where there are more affordable shops.
We requested for connecting rooms by email. The guest service team answered us that this could not been entertained due to "the hotel infrastructure design and room configuration". Nevertheless, the guest experience team did manage to arrange such room type for us and we were really happy with that.
Since I let Grand Hyatt knew that we were celebrating my parents' birthday, they provided us with surprises which exceeded our expectation. Angel from the guest experience team was extremely helpful and friendly. The rooms looked newly renovated and the amenities were from Aromatherapy Associates, London, which were of high quality.
Our hotel package came with a buffet dinner and a buffet breakfast, both at Mezza9 of Grand Hyatt. The buffet dinner was scrumptious, with a very wide selection of made-to-order seafood dishes. One should not miss the free flow of lobsters there. I also love their black sesame soft serve, ginger souffle and coconut cream brulee! There were machines which freshly squeezes orange juice. It was the best buffet I had in recent years! The waiter, Don, who assisted in serving our table in that evening, offered us very helpful advice on selection of food. The buffet breakfast was good. The food selection was quite wide (but of course, not as wide as dinner).
We really enjoyed our stay at Grand Hyatt and would definitely stay there again.
Ros C on 06/11/2017 02:00
Since my first visit about 9 years ago, Grand Hyatt Macau always keep their standard, very friendly and attentive staff. The hotel lobby is clean and not so crowded with guests, give you a relax atmosphere. The hotel rooms are clean. The Fitness Centre and swimming pool is in professional standard. Specail thanks to their Guest Service Officer - Chris, very considerate and warm arrangement for us to celebrate my friend’s birthday during our memorable stay. Overall, the hotel always at their Outstanding Standard.
CSS_Sun on 05/11/2017 14:53
Upon check in I discovered booking wrong date for my stay, Tina from Guest Experience team proactively provided help and given me great sense of comfort. Troy was very helpful during the check in process as well. Furthermore, the hotel room is very tidy and well furnished. The overall experience made me feel Grant Hyatt Macau home away from home.
BM1058 on 28/10/2017 06:04
I will definitely recommend to friends, family and business associates if they go to Macau to consider staying at the Grand Hyatt for them to enjoy the awesome service and facilities the hotel has to offer. It is by far the BEST HYATT HOTEL I have ever stayed.
