What People are saying
Very Very Disappointed
sgmmac48 on 02/08/2017 22:07
We have been staying at holiday inn express for several years and this facility I would say was the worst we have ever stayed in. Brown water in the shower, brown water in the sink, and brown water in the toilet. Front desk said this was normal due tree roots in the area. Hotel did provide complementary water to drink. Breakfast food was cold. Cobwebs on the ceiling, dresser drawer could not close. And room refrigerator could not keep drinks cold. Thermostat on the wall was not working properly.
Very disappointed
Kelly T on 18/07/2017 20:27
After driving 5 hours with 3 small children under 5, we were expecting to have a quiet comfortable evening but it was far from that. We entered the FIRST room and it smelled so sour and musky there was no way we could stay in it for long. The AC had mold in it. We went to the front desk and were assigned another room. Upon entering that room, it was under construction. Panels off the wall, beds not made...so we went downstairs AGAIN and we were assigned a 3rd room. Equanda was the nicest, most patient employee we could ask for. My husband and I were so aggravated she still consistently apologized for any inconveniences this was causing us and she personally walked us up to our third room to make sure it was decent. She also went to get a crib for the night for our baby. The hotel seemed to be at the end of remodeling which was understandable but they shouldn't have assigned certain rooms that were not ready. The next night, I needed to use the guest laundry but the dryer was not working. However, equanda was so nice and helped out once again. Usually, holiday inn express have good hotels but this one I would not recommend.
Meeting
sksharper on 13/07/2017 19:52
This is a nice clean Motel. Our room had a few problems, dripping bathtub faucet, bathtub was very slow to drain and thermostat had low battery or some malfunction. Could not lower air.
Even with the problems, the stay was very nice and I would recommend it.
Details Missing when Booked
jonathany418 on 10/07/2017 20:51
I've stayed at this Holiday Inn Express on two previous occasions. Staff is always very nice and courteous. However, had I known that the hotel was under renovation, I might have reconsidered. I thought it was tacky to charge the rate that was charged for the two nights that I stayed with all the renovation going on. No ice machine on the floor (3rd floor). Workmen coming and going with tools. The beds were new, but if the work was finished for my room, then they may want to get a refund on the work done for the bathroom! Unfinished.
Do hotels no longer clean your room, before you leave? The maid knocked on the door, asked if there was anything we needed. I said, towels please. She came back a few minutes later and just handed me some towels that she had just taken out of the dryer. Okay.....I mean it was the 4th of July, maybe it was required. I have family in Mississippi, which is why I visit that God-forsaken state. Due to the fact, it is so many family members it's easier for me to get a room. After this experience, I will definitely not booked through the website unless I call first and ask questions. Or I may just find accommodations in Cleveland or Clarksdale.
Family needs
dalerayj on 04/07/2017 02:43
Worst Walmart in absolute United States. Mens bathroom had feces all over floor and walls. Went to management and told them and was told it wasn't time to clean.Asked to speak to higher management and was told unavailable.