417 ReviewsProperty Location With a stay at Holiday Inn Express Baltimore At The Stadiums in Baltimore (Inner Harbor - Downtown Baltimore), you'll be convenient to M and T Bank Stadium and National Aquarium in Baltimore. This hotel is within close proximity of Babe Ruth Birthplace and Museum and Sports Legends Museum at Camden Yards. Rooms Make yourself at home in one of the 120 air-conditioned rooms featuring refrigerators. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Conveniences include desks and complimentary newspapers, as well as phones with free local calls and voice mail. Rec, Spa, Premium Amenities Enjoy recreational amenities such as an outdoor pool and a fitness facility. Guests can catch a ride to nearby destinations on the complimentary area shuttle. Dining A complimentary buffet breakfast is served daily. Business, Other Amenities Featured amenities include a 24-hour business center, dry cleaning/laundry services, and laundry facilities. Event facilities at this hotel consist of conference/meeting rooms and small meeting rooms. Parking (subject to charges) is available onsite.
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1701 Russell St,Baltimore,MD,United States of America
Property Location With a stay at Holiday Inn Express Baltimore At The Stadiums in Baltimore (Inner Harbor - Downtown Baltimore), you'll be convenient to M and T Bank Stadium and National Aquarium in Baltimore. This hotel is within close proximity of Babe Ruth Birthplace and Museum and Sports Legends Museum at Camden Yards. Rooms Make yourself at home in one of the 120 air-conditioned rooms featuring refrigerators. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Conveniences include desks and complimentary newspapers, as well as phones with free local calls and voice mail. Rec, Spa, Premium Amenities Enjoy recreational amenities such as an outdoor pool and a fitness facility. Guests can catch a ride to nearby destinations on the complimentary area shuttle. Dining A complimentary buffet breakfast is served daily. Business, Other Amenities Featured amenities include a 24-hour business center, dry cleaning/laundry services, and laundry facilities. Event facilities at this hotel consist of conference/meeting rooms and small meeting rooms. Parking (subject to charges) is available onsite.
Rating from 417 reviews
Location
RoomsServiceValueCleanliness PATRICE M on 12/11/2017 10:39
Our ministry went to Baltimore Maryland for church fellowship service on Friday November 3,2017. The hotel staff were helpful, professional and courteous.Rooms were nice and clean. The young gentlemen that checked us in displayed much patience, it was about 19 of us. The hotel staff went above and beyond to make our first stay hospitable and very pleasant. I Would stay again and highly recommend this hotel.
Georgia B on 06/11/2017 17:31
Hotel was very nice and clean. It is right across the street to the casino and close to the port. Only thing lacking is the breakfast. Was not good at all. First holiday inn I’ve stayed at that the breakfast wasn’t good.
Jasmyne L on 14/10/2017 14:52
Even though they had a hard time finding our reservation Mr. Stephen did his thing to get us checked in. He then waved the parking fee for the wait. Clean room and bathroom, great location for what I had to do.
Blaine P on 06/10/2017 12:42
I walked in and the 2 check in "ladies", looked up and neither smiled or looked friendly. They clearly judged me to be little more than riff-raff, even though I was dressed in nice jeans, a button up shirt, new tennis shoes and driving a brand new 2018 Chevy Malibu. Needing a restroom, I glanced to the right and saw the mens room. I smiled and told the staff that I was a guest and needed the rest room, neither made any type of and acknowledgement. As I approached the mens room, I saw that it had a lock and that I would need a key, so I went back to the front desk and requested one. The first lady, rolled her eyes and said that the other lady would help me so I stepped to the side, she gave me a loathing "tst" and rolled her eyes, Yes, she rolled her eyes as if I was a problem! I was stunned!, but I smiled and thanked her. Still not a verbal response from either. I went to the restroom and came back to check in, I laid the key down and announced my name and pulled out my cc and license, Lady #1 was the only girl there as #2 was off talking to someone in the back room. Lady #1 said, "I told you that she'd take care of you." In a cold - "F-you tone. Not a smile, just a cold stare you down stare. Again, I was stunned at the reception. Lady # 2 now turned and said, "Are you ready now?" Again, in a loathing, F-you tone. She proceeds to ramble over and check me in. Not once did either of these ladies smile or acknowledge me as a customer. Nor did they acknowledge me as a Spire, loyalty member. For some reason, they clearly hate their guests and should not be in the hospitality business. Honestly, I have been treated better at Motel 6's and Scottish inns than I was here. Anyway, being so stunned at the way that I was treated, I went to my room and stewed. Later that evening, I called IHG and made a formal complaint to a supervisor. I received a sincere apology and I requested that the hotel manager call me back so I could discuss my displeasure. No response. I called IHG, the next night to advise them that I heard nothing from the hotel manager. They said they have 48 hours to respond.. Fine. The next day I received an email from the hotel stating that w was issued a full refund. OK, but I wanted to speak with the hotel manager so I called IHG again to request a call. I was promised a call. Still nothing. I think that the lack of a response from the manager at this location speaks volumes about the attention to customer service. The lack of response to me and the lack of following corporates requests, goes to show just how cold and uncaring this location really is. They gave me a royal "F-you!", they gave IHG a bigger "F-You" and I have no doubt that they will do the same to you. The poor service and hatred of the customer clearly starts at the management level at this property. DO NOT STAY HERE!
Drundeholt on 04/10/2017 22:49
Clean and nicely furnished. Downtown location chosen for proximity to cruise port. Next door to Casino. Close to stadium. Secure parking in enclosed lot available for $20 per night. We ate dinner in the casino, there are a variety of options including Guy Fieri smokehouse restaurant.
