What People are saying
Business hotel
lFOD2015on 03/07/2017 02:31Great hotel internet works great. Very good location to port. Shuttle service is a plus. The property is very clean with friendly staff. Would definitely stay again and would recommend to business travelers.
Business traveler hotel
David Aon 09/11/2016 22:07Though I travel frequently to Manzanillo for business reasons I regularly stay into another place not so close to the port facilities, so I decided to give this HIE a try. I only stayed one night but even it was not what I expected. The staff at the front desk very kind and I had a swift check in. However the room assigned to me on the 6th (top floor) was very hot and with a noisy air conditioner and smelled of humidity. The size of the room is fine with very basic furniture, same as the bathroom and shower. Breakfast is included which is fine though there are not so many options. In short, I think that for just one night, if you travel alone and just need a bed it is OK, but for than that I would stay at another place.
Not your average HIE
jleeneyon 10/09/2016 01:35Unlike your standardized Expresses in the states internationals offer that chance for a little change with still having most of the amenities you expect.
Location: This hotel is in the industrial zone so don't expect beaches, bars, walking distance restaurants and late night clubs. If you aren't driving and don't speak Spanish you might feel a little isolated. Note: the hotel will drive you in their van pretty much anywhere if it's available. A plus for the airport which is 40ish miles away.
Rooms: I only stayed in the executive suite so I can't say anything about the other rooms. As gold elite I expected a decent location; however, I was put on the first floor next to the office with a lovely view of the parking lot. Initially the room was decent with 12 foot ceilings and a glass divider between the bedroom and office area. The room has a lot of space; however most unused space. There is no fridge, no microwave, so don't expect to keep anything cold for long on just an ice bucket. The king bed is closer to the firm side and the shower is a huge walk in. A few English channels on the tv too.
Staff: This is by far the best thing about this hotel. With all honesty it might be the best holiday inn express staff I've ever dealt with. All speak English well and go way above and beyond your needs. It's the only reason I didn't check out after the first night.
Others: The breakfast is superior to U.S. HIE's with an assortment of Mexican, American cuisines, fresh fruits and many others.
The laundry service is amazing and incredibly cheap.
Lastly and this is a must: They offer a variety of local take out menus and they'll order it for you. Sonora Meats is the must have if you're staying in. Trust me when I say "you'll be hooked". It's hard for me to say this but I'd take it over In N Out any day (some might understand this bold statement)
Overall, because location and the room amenities mean the most to me I wouldn't stay here again unless I had easy transportation or spoke better Spanish.
Every year
Dean Ron 18/08/2016 18:41We stay every year at this hotel. It really is a business or quick weekend type hotel. It is not on the beach or near restaurants. So if I was taking my Mexico trip for vacation this is not the place for you.
However if you are on business or need a quick weekend place, this place is a great hotel. Very friendly and helpful staff. Clean rooms and a pool to cool off. The breakfast is one of the better for this type of hotels.
Needs improvement
Alfie711on 25/07/2016 23:13First off, the staff at this Holiday Inn is extremely friendly, and to be commended. Things go downhill from there. There is only 1 ice machine, and it's on the Lobby Floor. Incredibly, if you want ice you have to bring your bucket from your room on any of the 6 or so floors, in order to get ice. The TV's are all outdated plasma screens which had some channels that were hardly discernable. Had to constantly ask for pool towels, even when there as few as 2-3 people using pool. Breakfast was unbearable with flies competing for the food. They were to serve drinks (2 per person), the evening we arrived 7/21/16, however, when we arrived at 7:30 PM, there were none to be had. These "Bebidas de cortesia" were from 6-8 PM. When I asked the front desk, the young lady said they had finished them all. Upon asking when the manager would be in the next day, she then offered and brought out a bottle of red wine. Quite honestly, I was totally disappointed with my stay at this Holiday Inn Express. Take goodness our stay was for only 2 nights. I might add the I brought all this to the attention of the Sales Manager the following morning, and she agreed thsat I should complain. Finally, I gave the hotel 3 stars only because of the employees couryesy and the beds were very compfortable.