What People are saying
Extremely Bad Hotel, Bad customer service, Very Dirty rooms
Vikas_N_Gurnani on 15/11/2017 03:46
They blocked my funds for the complete stay which was close to USD 3000 and the day I checked out, they again charged me full amount once again. My card balance had gone in negative and all my shopping plans during the last week went for a toss as I had no money available on my card. When I called them, the director Kim said that she is in the meeting and will give me a call to get this sorted with their bank but no one returned the call. I was talking to front desk manager on my second follow up call and lady told me that she is sending me the mail while I am on hold but she never returned back on call and after a wait for more than 30 mins. I disconnected. NO one had the decency to give a call back. Spoiled my last week and I will make sure that one one comes back to this Hotel from my organisation.
Bad Customer service at Front desk. I was staying in their Hotel for 3 weeks which is a long duration. When someone stays for so long, generally can make many points by becoming a member and end up earning atleast 1-2 free nights in any of their Hotels Globally HOWEVER no member ever mentioned to me that I can fill the form.
Bad Service by Shuttle Driver:
Though they claim that free shuttle is available for upto 2 miles, during my stay, I heard Driver rudely telling multiple people that he will only go to old city and if they have any luggage like a bag, they would not be allowed to board the shuttle because shuttle don't have place to keep luggage (Lame Excuses as the shuttle is big enough to manage any luggage). Driver will straight tell you on your face that he will not take you as he don't want to do other direction than he route or if you have luggage. To my surprise, even the front desk pushed me away many times saying that we don't do this area, that area etc (even if its just 1.5 mile far)
AC fronts were filled with big trash particles, visible dust and germs. You could literary see the dust flying with black big particles if you put your AC on high FAN. They would make my bed by just putting my bed cover back again on the bed. 3 week and not even once they dusted or changed my bedsheet. Every day I would see hair stuck on my bedsheet and Pillow covers. After paying USD 145/night, you can expect a cleaner room and fresh air.
Overall They dont have negative scores otherwise i would have given that to them. Its horrible experience and people should avoid this Hotel.
Spotless and friendly service.
46oceangirl on 08/11/2017 22:02
We were here for 2 nights. We arrived around 7pm and checked into the 5th floor. The only reason it got 4 stars instead of 5 was that we were situated with the highway and early morning was a lot of traffic. I am a city girl but it didn't bother me. We were located right by the Benjamin Franklin Bridge, breakfast was included in our rate and got the AAA rate. FYI at this hotel, you need your key card to your room to swipe the elevator to get to your floor. The location is right on a main road by Penns landing and within walking distance to the old City, which we did the first full day we were there. The night we arrived, we took the complimentary shuttle, Leo was our driver and he told us ways to walk the next morning and told us he'd pick us up by 930pm but he showed us how to walk back via Race Ave as it brings you to the back of the hotel. Only thing when you walk back, its lit up at night, go UNDER the overpass then take a right into the parking lot. Its $30 to park there overnight worth it. We could've stayed closer to Market St and hotels but they wanted $100 more, not worth it.
Breakfast was typical and we walked to Independence Hall, Liberty Bell, US Mint, Betsy Ross's house, Ben Franklins Grave at Christ Church Cemetary, all the way over to REading Market TErminal and then back to the waterfront to the Seaport Museum. Literally walked an 8 hour day with stops to eat and tour.
The staff was helpful and friendly. The room was a corner room, noisy due to highway but by 11pm it was quiet, but would start up at 7am the next morning i'd have chosen a room on the side facing the bridge. Room was spotless, all the amenities were in working order, bed comfy as was the pillows. Just remember your key!!!
If you prefer not to walk book hotel near Market Street. Plenty of bars an restaurants to choose from, shops too and no waiting, rather nice in the old city. I'd book again same location. Felt safe walking to at night. Its a must, walk down Elfreths Alley, the row houses oldest in Philly dates to the 1700's.
Great restaurants nearby, ate at an Italian REstaurant La Lachonda Del Ghiccone, Marmont Steakhouse, Mac's tavern for a drink, National Mechanics for food or drinks, plus they have happy hour in Philly, pretty awesome. Best brewpub was 2nd Story Brew pub. Reading Market was amazing, so much to choose from for lunch.
Mazeygrl on 31/10/2017 21:14
I stayed here 2 nights with my 21-year old son and his friend. We visited the Mutter Museum, Eastern State Penitentiary and Pennhurst State School and Hospital. The room was spacious and quiet. There is a free shuttle which is awesome as parking downtown is very hard to find and quite expensive. The free breakfast was quite a cost saver and was delicious, hot items as well as breads, fruit, etc. The staff was very friendly. I've read reviews complaining about the $30 per day parking charge but all the downtown hotels charge for parking, you pay for the convenience of being downtown. We had no complaints whatsoever and would stay here again.
Its Simple and Convenient
TheTravellingAussie on 29/10/2017 20:55
I stayed here for two nights and in some ways I wish I had stayed at the Marriot Courtyard as the prices were the same but when you don't know the city , you can sometimes make mistakes... it was clean, although the noise of the freeways was annoying... Im not a big fan of the breakfast so really only had fruit and yoghurt.... it was only a few blocks from the historic district and a full loop to the Rocky Steps and back was about 10km
Consider ALL the Costs....
Rest_at_Home on 29/10/2017 16:02
In all, we wished we'd paid a higher price and stayed on the other side of the interstate.....closer proximity to the historical area for better access to activities and zero reliance on the "free shuttle service".
We were lured by the price....about 1/2 what other hotels were advertising mid-week and it looked OK on a map. Our room was on the 10th floor with a beautiful view of the bridge and river; the room was very clean; the breakfast plentiful; plus famous Philly pretzels and very accommodating employees.upon check-in. No complaints there.
BUT, be sure to weigh the cost of parking ($30/night), the VERY noisy location (along the always-busy elevated interstate), inconvenient walking distance and an unreliable shuttle service (more on those later*), and the lack of weekday Pflash-rides after Labor Day.
*Walking distances: placement of pedestrian bridges to cross the interstate make for longggg walks through questionably safe streets.
*Shuttle service: we waited....and waited for Brian (the driver)...the desk called him....we called him....he was always "20 minutes" away from the hotel with an excuse for how many stops he had to make (that varied by call as well). Finally gave up after 35 wasted minutes and walked to the historic area (more wasted minutes). Luckily the weather was with us. Taxis did regularly pull up to the hotel.... (why do I think they are in cahoots with Brian?)