811 ReviewsProperty Location Holiday Inn Kingston Waterfront is in the heart of Kingston, walking distance from Kingston City Hall and Rogers K-Rock Centre. This eco-friendly hotel is within close proximity of Marine Museum of the Great Lakes and Royal Military College Museum. Rooms Make yourself at home in one of the 197 air-conditioned rooms featuring refrigerators. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Conveniences include safes and desks, as well as direct-dial phones with free local calls and voice mail. Rec, Spa, Premium Amenities Take advantage of recreational opportunities offered, including an outdoor pool, an indoor pool, and a spa tub. Additional features include complimentary wireless Internet access, concierge services, and babysitting/childcare. Dining Take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Business, Other Amenities Featured amenities include a business center, currency exchange, and express check-in. Planning an event in Kingston? This hotel features 7000 square feet (630 square meters) of event facilities. Parking (subject to charges) is available onsite.
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2 Princess St,Kingston,ON,Canada
Property Location Holiday Inn Kingston Waterfront is in the heart of Kingston, walking distance from Kingston City Hall and Rogers K-Rock Centre. This eco-friendly hotel is within close proximity of Marine Museum of the Great Lakes and Royal Military College Museum. Rooms Make yourself at home in one of the 197 air-conditioned rooms featuring refrigerators. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Conveniences include safes and desks, as well as direct-dial phones with free local calls and voice mail. Rec, Spa, Premium Amenities Take advantage of recreational opportunities offered, including an outdoor pool, an indoor pool, and a spa tub. Additional features include complimentary wireless Internet access, concierge services, and babysitting/childcare. Dining Take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Business, Other Amenities Featured amenities include a business center, currency exchange, and express check-in. Planning an event in Kingston? This hotel features 7000 square feet (630 square meters) of event facilities. Parking (subject to charges) is available onsite.
Rating from 811 reviews
Sleep Quality
Rooms
ServiceValueCleanliness 
Sandra T on 18/11/2017 05:09
Convenient location on the waterfront. The room was a little tired but very clean. The restaurant had good food and a great atmosphere. Within walking distance to the K-Rock Centre and the Ferry to Wolfe Island. Close to shopping and other restaurants. The staff were very friendly and curtious.
rytrepanier on 17/11/2017 17:35
So, the caveat to this is that I have stayed at a lot of IHG hotels in the last couple of months and I have mostly had positive experiences. This one is far from it. I certainly had high expectations getting to stay at a waterfront hotel but ultimately the service and the experience was disappointing. The day after I checked in something had happened the night before regarding a water pipe or something that burst taking the restaurant out of commission. This did not bother me and obviously that's not something the hotel could control. However, the next day around 3:30pm when I was hoping to get some rest relaxation between work obligations, construction started extremely loudly. It was pretty much not possible to stay in my room. After about 15 minutes I called the front desk and very politely and calmly asked how long the construction (which had not been mentioned to me at all or even posted anywhere) would take. The person on the desk seemed to not care at all and casually responded a few hours. Now perhaps I'm being unreasonable but I want to be clear that my issue is not with the construction but rather the way it was handled. There was no notification no apologies or anything. I was very disappointed and would likely not return to this hotel given the way this situation was handled. To be perfectly honest, it makes me think I picked the wrong chain of rewards programs(Best Western v IHG).
Carl S on 11/11/2017 15:56
Our company held a quarterly sales meeting here with approximately 20 people in total. The conference room portion of the hotel is dated, but fully functional and spacious enough. Breakfast and lunch were catered by the hotel and more than adequate for our needs.
Room was nicely appointed and updated. Views on the west side of the hotel are very nice. Close to lots of restaurants, bars and sightseeing. Downtown Kingston has some very nice architecture and a lot of history.
2 cons they could do something about is related to cost; this is not a budget hotel. They charge adequately for the rooms for a large brand chain on a waterfront, and for the catered lunch and conference facilities.
Having to pay additional (significant) charges for parking and breakfast seems a bit "tacky" considering the hotel is dated in some parts.
adlc58 on 01/11/2017 13:56
I recently stayed at the Holiday Inn Waterfront this past weekend for a wedding. Upon arrival the girls at the front desk were very friendly and accommodating. Our check in went smoothly. That was about the only positive experience I can reflect on. Our room was tidy, but the carpets were terribly stained, so much so that we didn't want to walk around without our slippers on. The bathtub had loose hairs in it and there was one roll of toilet paper. On 3 separate occasions we had to go down to the front desk because the access cards to our room would not work. We had kept our cards separate from any credit cards or magnets as instructed, yet the cards would not allow us entry, thus needing to have them reset. We had to pay for parking! In all my years of traveling and staying in hotels, I've never had to pay for parking. And, when trying to exit the parking lot, there was no parking attending present. The machine took my parking ticket but the gate wouldn't open. I had to press the help button to speak to someone which took a few minutes holding up others trying to exit. Our continental breakfast that you would think is included in the cost of your room was $15.00 per person. I did not have a hot breakfast. I had a bowl of cereal, a banana and tea. The bed was comfy. That's about it. Not overly impressed with my experience at this hotel.
Otto B on 26/10/2017 13:14
Kingston was the last stop of our tour from Toronto to Quebec and back. When checking out hotels online the 'Holiday Inn' in Kingston came up as one of the good alternative, i.e location, price, etc. Overall not a bad decision, but some minor issues could have been avoided with some flexibility of the hotel staff. An hour earlier check-in was good, but no points granted as booking was done on 'Booking.com' and not directly with Holiday Inn. Also, the reception people were not receptive to question I had. Had the feeling that they were in 'shift change' and no one felt responsible! Air conditioning was very loud. However, the room with a balcony towards the Waterfront and Fort was nice.
