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Holiday Inn West - Phoenix

1500 N 51st Ave,Phoenix,AZ,United States of America 3 Star Hotel
Check in 15:00
Check Out 15:00
Good stay TD44_TA on 11 Oct 2017 91 Reviews

Property Location With a stay at Holiday Inn West - Phoenix in Phoenix (Estrella), you'll be convenient to Maryvale Baseball Park. This hotel is within the vicinity of Arizona Veterans Memorial Arena and Arizona State Capitol. Rooms Make yourself at home in one of the 144 air-conditioned rooms featuring refrigerators. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include desks and complimentary newspapers, as well as multi-line phones with voice mail. Rec, Spa, Premium Amenities Be sure to enjoy recreational amenities, including an outdoor pool, a spa tub, and a fitness facility. Additional features include complimentary wireless Internet access and a pool table. Dining Grab a bite at one of the hotel's 2 restaurants, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Business, Other Amenities Featured amenities include a business center, audiovisual equipment, and complimentary newspapers in the lobby. Planning an event in Phoenix? This hotel has 3800 square feet (342 square meters) of space consisting of banquet facilities, exhibit space, and a meeting/conference room. Free self parking is available onsite.

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1500 N 51st Ave,Phoenix,AZ,United States of America

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Hotel Details

Internet Facility Restaurant Room Service Swimming Pool Coffee Shop Business Center Gym Spa Elevator Bar Laundry Audiovisual Equipment Ballroom Complimentary newspapers in lobby Conference Facility Parking Facility Pool table Safety Deposit Lockers 24 Hour Front Desk

Holiday Inn West - Phoenix

1500 N 51st Ave,Phoenix,AZ,United States of America 3 Star Hotel
Check in 15:00
Check Out 15:00

GENERAL

Property Location With a stay at Holiday Inn West - Phoenix in Phoenix (Estrella), you'll be convenient to Maryvale Baseball Park. This hotel is within the vicinity of Arizona Veterans Memorial Arena and Arizona State Capitol. Rooms Make yourself at home in one of the 144 air-conditioned rooms featuring refrigerators. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include desks and complimentary newspapers, as well as multi-line phones with voice mail. Rec, Spa, Premium Amenities Be sure to enjoy recreational amenities, including an outdoor pool, a spa tub, and a fitness facility. Additional features include complimentary wireless Internet access and a pool table. Dining Grab a bite at one of the hotel's 2 restaurants, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Business, Other Amenities Featured amenities include a business center, audiovisual equipment, and complimentary newspapers in the lobby. Planning an event in Phoenix? This hotel has 3800 square feet (342 square meters) of space consisting of banquet facilities, exhibit space, and a meeting/conference room. Free self parking is available onsite.

Hotel Photos

Holiday Inn West - Phoenix 14 Images

Hotel Location

Holiday Inn West - Phoenix

1500 N 51st Ave,Phoenix,AZ,United States of America
Ranked
#94 of 173 hotels in Phoenix
Overall Rating 3.5 Rating from 91 reviews
Rating Summary LocationSleep QualityRoomsServiceValueCleanliness
Traveller Type business(32) couples(17) solo(6) family(11) friends(12)

What People are saying

Good stay

TD44_TA on 10/11/2017 00:32

Everyone I met here from restaurant staff to the front desk staff were very pleasant and helpful. If there was one gripe about the place, it is probably that there is only one elevator and the stairs aren't located near it so that you could take the stairs instead, but big deal. On the cool side, its one of those elevators located in the center of the giant foyer so you can see what floor it is on and as you travel in the elevator you can look out over the whole lobby. I never had an excessive wait for the elevator, its only 4 floors.

Also, I felt the location of the hotel was very good being pretty centrally located in the city. I'd certainly stay here again

Free coffee for reward bookings was really nice

Ibo1980 on 07/09/2017 00:01

We stayed one night at this hotel on our way from Utah to Arizona, and then to California. I used my points to book it. I am an IHG elite member so all and all I liked holiday inn, however I closely evaluate all my stays in any hotel and give feedback to the staff and to the prospect guests. I will not write about the basic expectations such as water was hot. Water being hot is not a pro, it is a basic that should be provided by the hotel and that is why people pay.

Pros:
1-The hotel was clean, it was within the holiday inn quality

2-The staff were nice and they always welcomed us with a smiled and helped us instantly

3-There are a variety of stores and fast food restaurants just in a walking distance such as Mc Donalds, Burger Kings, Food City, Dollar Tree etc which were really useful for us

4-The hotel is right on the highway 10, so you jump on the highway in a minute without being caught in a city traffic etc

5-And the nicest part was a coffee made for reward guests that have NO BREAKFAST included in their reservations, which looked better than the coffee machine in the room. I had not see that in other holiday inn hotels.

Cons:
1-The area looked a bit towards not-so-much-a-nice-neighborhood. I saw a Police car patrolling and some folks who walked in the McDonald parking lot did not have the most decent look

2-I did not see IHG members exclusive parking spoy which is usually close to the entrance of the hotel, I had to park far and carry my stuff to the hotel, which were a bit on the heavy side

3-The room was neither small nor big, but there could be smaller or larger ones, I am not sure, so make sure you ask for a big one

4-I did not see any complimentary water bottles in the room, with the dry and hot weather in Phoenix, you may not sleep comfortably, so buy your own water or submit suggestions to give the poor guests a bottle of water

Steal of a deal

Travelingflamingo55 on 30/06/2017 19:57

This is a Holiday Inn acquisition of a former Embassy Suites and therefore each room has 2 Q and a sofa bed, in separate rooms each with TV. Perfect for volleyball teams or family and 83$ which was 100$ with tax

Good room, but had bad experiences

Jerry E on 02/06/2017 23:58

My recent stay in this hotel was decent, but had a couple of bad experiences that dissuade me from returning. If they hadn't happened, I'd be writing a review about a perfect stay.

The hotel and grounds were in good shape. Everything was clean, decently furnished, and comfortable. And being in Phoenix, the A/C worked excellently (very important in this town). I was a bit irked that the TV only had 47 channels (other IHG locations have a much more robust selection), but it's not a big deal.

The first thing that bothered me was my shower was completely plugged with hair. I stepped in to take a shower and the water immediately started backing up. I pulled on the drain, only for a very thick and massive clump of greasy hair to come loose. Not cool.

The most awkward occurrence, though, was at breakfast. I was happy to get a voucher for a free breakfast. However, upon sitting in the dining area, the very first thing the Hostess says is "The voucher covers the meal but not my tip." I thought I misheard so I asked and she replied with "Yeah I said don't forget my tip." It might just be me, but isn't that a bit rude to say first thing to a customer, especially before even taking his order? Couldn't have she said something a bit more appropriate, such as "Gratuity isn't included" instead of "Don't forget my tip"?

Just based on that, I'm discouraged from coming back. I highly doubt I'm the first person this hostess has spoken with, and if the management is ok with this lack of professionalism, then I'd prefer to stay elsewhere.

Nice room, lockdown motel

fstmvrerik on 04/05/2017 04:37

I have nothing but great things to say about the staff here, top notch front desk and housekeeping staff.
The rooms are redone, and well maintained.
The only real problem with this 4 story motel is it has exit only access to the stairways, and 1 slow elevator. The area does have its share of homeless, this may be why access to stairs is locked down. It is to bad, an otherwise good hotel experience is dragged down by having limited access to your room if it is above the ground floor. Add an elevator or access to the stairs and this motel would get a 4 or 5 rating.

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Holiday Inn West - Phoenix 1500 N 51st Ave,Phoenix,AZ,United States of America