What People are saying
Didn’t Stay!!!
Kay S on 12/11/2017 04:13
Arrived at the hotel at 9:40pm on Saturday night after driving 8 hours from Mammoth Caves in Kentucky. There was no one behind the desk in the lobby. There was a sign saying the staff was helping another guest. We waited about 10 minutes, called the hotel from our cell and it sounded as if someone picked up and hung up immediately. We walked around calling out for someone to help us, silence. It was a bit spooky, not a soul around. We also called from the phone on the wall at the entrance. After waiting for 18 minutes, we left. We drove down the road to Residence Inn where someone was waiting at the front desk.
How can a hotel only have one person working and no one manning the front desk at all times!
Hotel review
R2918JZdavidp on 06/11/2017 15:48
staff made us feel like family, clean, well run facility. Rooms were really nice, Breakfast was like being at home, staff went out of their way to accommodate us. check out was easy and when making reservation they were really helpful
What a beautiful hotel and staff
F7337KIgeorgeh on 02/11/2017 21:07
Love staying at this Homewood Suites best one yet. Would highly recommend it to everyone. They had a great staff the breakfast was great so was the Social Hour the food and the drinks again this is definitely the best Homewood Suites we've ever stayed at
Good
Arian J on 25/10/2017 20:53
My stay was pleasant overall. The bathroom had hair everywhere so I don’t feel like it was very clean. The bed was AMAZING and I slept very well. I’d stay here again if I could ensure the room is very clean.
nice rooms but major issues
DoYouBelieveInMagic on 21/10/2017 09:53
a nice newer hotel in a decent location to Cleveland and Akron. The breakfast is horrendous and the evening reception simply horrible, they would be better off doing nothing. We actually went over the Holiday Inn next door and had a glass of wine and apps every evening. After the first couple of days we did breakfast out. Staff is pretty good although their computer was down when we checked in so a simple process took 20 mins