What People are saying
Good Service, Average Rooms
ashiesharyan on 20/10/2017 16:05
I was confused between Very God & average.
The staff is courteous, polite & helpful.
The location is not so good. The rooms size is small even for a super deluxe (do not go for the photographs.)
The buffet is served in the basement- tastes good, waiter servers the food if you want to.
The hotel is near to the temporary taxi-stand, so you can easily find deals for Yumthang/ZeroPoint or GuruDongmar lake nearby.
Very good hotel with modern amenities
rajroy2016 on 05/09/2017 20:44
The Hotel offers an extensive array of amenities, including: Complimentary wireless internet. Brew your own complimentary coffee or tea with your in-room coffee maker. Linens and towels. Rooms are neat and clean and well-maintained. The location of the hotel is near dewrali bus stand but you have to walk for 8-10 minutes from bus stand towards butterfly bridge. The best part of this hotel is the hospitality and food. They have their own restaurant and this is very good indeed. The Contact person Ravi is very helpful guy and he arranged the city tour for me within my budget. Over all a good luxury hotel in Gangtok.
4 Night 5 Day Trip
01rajesh on 14/08/2017 08:28
Amazing Place. Serene and absolutely pollution free. The hotel was ideally located among the hills and forests and provided a view which was unparalleled. The Hotel staff was flexible and welcoming. The menu catered to a variety of cuisines and was nice. The unique wood structure of the Hotel provided it a very different and ethnic experience.
Lovely place to stay in Gangtok with smiling staff
Subhadra M on 06/08/2017 02:23
The room was large, but there were problems with the lights which could not be fixed. The bathroom was clean. The restaurant takes a long time to serve food, but they are very generous with the complimentary breakfast. Mr Ravi is very friendly and helpful and did all the planning for our visits to Yumthang & Nathula. The staff is sometimes slow but a very pleasant group.
Average hotel, service pretty bad, Good location
Bestbuddy03 on 08/07/2017 21:10
We were a group of 14 people and we visited Gangtok in the last week of May. Since we decided on the trip at the last moment, we did not get much choice of good hotels and had to settle for New Castle. Fortunately or unfortunately it was exactly as we had expected it to be. Pretty poor service and quite rude staff too (at times). Only positive point is rooms are big and spacious. Hotel location is good near the market/ main road. However when the staff got to know that we were not too satisfied, they tried their best to please us, even making the last day's lunch and dinner complimentary.
SO overall we were not too satisfied with the service specially but if you want a hotel right in the middle of all the hustle bustle this one is a good option.